MGT 420 Exam 1 Actual Exam Study Questions
with 100% Correct Answers | Expert Graded A+
(Guarantee Pass)
1. Organizational Behavior - ANSWER study of individuals or groups in
organizations
2. Emotional intelligence - ANSWER is an ability to understand
and manage emotions in
one's relationships with
others.
3. interpersonal role - ANSWER interact with people
4. informational roles - ANSWER exchange info
5. technical skill - ANSWER apply a special proficiency to perform tasks
6. human/interpersonal skill - ANSWER ability to work well with others
7. conceptual skill - ANSWER think critically and analytically to solve
problems
8. maslow’s theory - ANSWER self-actualization, esteem, social, safety,
psychological
,9. sci management - ANSWER analyze motins and tasks required to do a job
10.bureaucratic org - ANSWER based on logic, order, and authority (max
Webber)
11.mary follett - ANSWER social responsibility
12.henri fayol - ANSWER admin principles
13.Hawthorne studies - ANSWER how workplace affect worker individually
14.mayo - ANSWER worker fatigue on output
15.external environment - ANSWER pestle
16.core competency - ANSWER set apart from others (competitive advantage)
17.environmental uncertainty - ANSWER lack of information
18.customers want - ANSWER high quality low price service
19.customer relationship - ANSWER good service to bring lasting
relationships
20.supply chain management - ANSWER relationship between factory and
suppliers
,21.org culture - ANSWER shared beliefs within an org
22.knowledge worker - ANSWER rests within intellect not physical
23.intellectual capital - ANSWER shared knowledge within a work place
24.What is management - ANSWER is the
process of planning,
organizing, leading, and
controlling the use of
resources to accomplish
performance goals.
25.What are the 3 major categories of managerial roles - ANSWER top middle
team leader
26.List the 3 essential managerial skills. - ANSWER conceptual human
technical
27.Who is the father of scientific management? - ANSWER frederick taylor
28.What is a bureaucratic organization? - ANSWER principles of
logic, order, and legitimate authority
, 29.Draw Maslow's hierarchy. - ANSWER The lower order needs include
physiological,
safety, and social concerns, and the higher order needs include esteem and self-
actualization
concerns.
30.Explain McGregor's theory X and Y - ANSWER x people dislike work y
people are willing to work
31.What is the contingency approach of management? - ANSWER identifies
alternative
courses of action that
can be taken if and when
circumstances change
with time.
32.6 major challenges - ANSWER technology, talent, diversity, globalization,
ethics, career
33.What is an organization? - ANSWER a group working together to achieve a
common purpose
34.When is an organization an open system? - ANSWER interrelated parts
within an organization (open communication)
35.stakeholders of an organization - ANSWER anyone affected by a company
with 100% Correct Answers | Expert Graded A+
(Guarantee Pass)
1. Organizational Behavior - ANSWER study of individuals or groups in
organizations
2. Emotional intelligence - ANSWER is an ability to understand
and manage emotions in
one's relationships with
others.
3. interpersonal role - ANSWER interact with people
4. informational roles - ANSWER exchange info
5. technical skill - ANSWER apply a special proficiency to perform tasks
6. human/interpersonal skill - ANSWER ability to work well with others
7. conceptual skill - ANSWER think critically and analytically to solve
problems
8. maslow’s theory - ANSWER self-actualization, esteem, social, safety,
psychological
,9. sci management - ANSWER analyze motins and tasks required to do a job
10.bureaucratic org - ANSWER based on logic, order, and authority (max
Webber)
11.mary follett - ANSWER social responsibility
12.henri fayol - ANSWER admin principles
13.Hawthorne studies - ANSWER how workplace affect worker individually
14.mayo - ANSWER worker fatigue on output
15.external environment - ANSWER pestle
16.core competency - ANSWER set apart from others (competitive advantage)
17.environmental uncertainty - ANSWER lack of information
18.customers want - ANSWER high quality low price service
19.customer relationship - ANSWER good service to bring lasting
relationships
20.supply chain management - ANSWER relationship between factory and
suppliers
,21.org culture - ANSWER shared beliefs within an org
22.knowledge worker - ANSWER rests within intellect not physical
23.intellectual capital - ANSWER shared knowledge within a work place
24.What is management - ANSWER is the
process of planning,
organizing, leading, and
controlling the use of
resources to accomplish
performance goals.
25.What are the 3 major categories of managerial roles - ANSWER top middle
team leader
26.List the 3 essential managerial skills. - ANSWER conceptual human
technical
27.Who is the father of scientific management? - ANSWER frederick taylor
28.What is a bureaucratic organization? - ANSWER principles of
logic, order, and legitimate authority
, 29.Draw Maslow's hierarchy. - ANSWER The lower order needs include
physiological,
safety, and social concerns, and the higher order needs include esteem and self-
actualization
concerns.
30.Explain McGregor's theory X and Y - ANSWER x people dislike work y
people are willing to work
31.What is the contingency approach of management? - ANSWER identifies
alternative
courses of action that
can be taken if and when
circumstances change
with time.
32.6 major challenges - ANSWER technology, talent, diversity, globalization,
ethics, career
33.What is an organization? - ANSWER a group working together to achieve a
common purpose
34.When is an organization an open system? - ANSWER interrelated parts
within an organization (open communication)
35.stakeholders of an organization - ANSWER anyone affected by a company
