North Carolina State University at Raleigh MIE 330 Exam 1 Study
Guide || Already Graded A+.
Human Resource Management (HRM) correct answers The policies, practices, and systems that
influence employees
o Behavior
o Attitudes
o Performance
Employees and customers tend to be more satisfied when... correct answers o the companies tend
to...
♣ Be more innovative
♣ Have greater productivity
♣ Develop a more favorable reputation in the community
Human capital correct answers • an organization's employees described in terms of their:
o Training
o Experience
o Judgment
o Intelligence
o Relationships
o Insight
The concept of HRM implies that employees are... correct answers resources of the employer
HRM and Sustainable Competitive Advantage correct answers An organization can succeed if it
has sustainable competitive advantage
,HR give organizations advantages because... correct answers human resources are valuable,
cannot be imitated, have no good substitutes and with needed skills and knowledge are
sometimes rare.
High-Performance Work System correct answers An organization in which technology,
organizational structure, people, and processes all work together to give an organization a
competitive advantage.
Administrative services and transactions correct answers Handling administrative tasks (for
example, hiring employees and answering questions about benefits) efficiently and with a
commitment to quality.
Business partner services correct answers Developing effective HR systems that help the
organization meet its goals for attracting, keeping, and developing people with the skills it needs.
To be effective, HR people must understand the business so it can understand what the business
needs.
Strategic partner correct answers Contributing to the company's strategy through an
understanding of its existing and needed human resources and ways HR practices can give the
company a competitive advantage. For strategic ideas to be effective, HR must understand the
business, its industry, and its competitors.
Job Analysis correct answers Process of getting detailed information about jobs.
Job Design correct answers Process of defining the way work will be performed and the tasks
that a given job requires.
Recruitment correct answers The process through which the organization seeks applicants for
potential employment.
, Selection correct answers The process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the
organization achieve its goals.
Training Employees correct answers A planned effort to enable employees to learn job-related
knowledge, skills, and behavior.
Development correct answers Acquisition of knowledge, skills, and behaviors that improve an
employee's ability to meet changes in job requirements and in customer demands
Performance Management correct answers The process of ensuring that employees' activities and
outputs match the organization's goals.
Planning Pay & Benefits correct answers o How much salary, wages bonuses, commissions, and
other performance-related pay to offer
o Which benefits to offer and how much of the cost will be shared by employees
Administering Pay & Benefits correct answers o Systems for keeping track of employees'
earnings and benefits are needed.
o Employees need information about their benefits plan.
o Extensive record keeping and reporting is needed.
Maintaining Positive Employee Relations correct answers o Preparing and distributing employee
handbooks and company publications
o Dealing with and responding to communications from employees' questions
Guide || Already Graded A+.
Human Resource Management (HRM) correct answers The policies, practices, and systems that
influence employees
o Behavior
o Attitudes
o Performance
Employees and customers tend to be more satisfied when... correct answers o the companies tend
to...
♣ Be more innovative
♣ Have greater productivity
♣ Develop a more favorable reputation in the community
Human capital correct answers • an organization's employees described in terms of their:
o Training
o Experience
o Judgment
o Intelligence
o Relationships
o Insight
The concept of HRM implies that employees are... correct answers resources of the employer
HRM and Sustainable Competitive Advantage correct answers An organization can succeed if it
has sustainable competitive advantage
,HR give organizations advantages because... correct answers human resources are valuable,
cannot be imitated, have no good substitutes and with needed skills and knowledge are
sometimes rare.
High-Performance Work System correct answers An organization in which technology,
organizational structure, people, and processes all work together to give an organization a
competitive advantage.
Administrative services and transactions correct answers Handling administrative tasks (for
example, hiring employees and answering questions about benefits) efficiently and with a
commitment to quality.
Business partner services correct answers Developing effective HR systems that help the
organization meet its goals for attracting, keeping, and developing people with the skills it needs.
To be effective, HR people must understand the business so it can understand what the business
needs.
Strategic partner correct answers Contributing to the company's strategy through an
understanding of its existing and needed human resources and ways HR practices can give the
company a competitive advantage. For strategic ideas to be effective, HR must understand the
business, its industry, and its competitors.
Job Analysis correct answers Process of getting detailed information about jobs.
Job Design correct answers Process of defining the way work will be performed and the tasks
that a given job requires.
Recruitment correct answers The process through which the organization seeks applicants for
potential employment.
, Selection correct answers The process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the
organization achieve its goals.
Training Employees correct answers A planned effort to enable employees to learn job-related
knowledge, skills, and behavior.
Development correct answers Acquisition of knowledge, skills, and behaviors that improve an
employee's ability to meet changes in job requirements and in customer demands
Performance Management correct answers The process of ensuring that employees' activities and
outputs match the organization's goals.
Planning Pay & Benefits correct answers o How much salary, wages bonuses, commissions, and
other performance-related pay to offer
o Which benefits to offer and how much of the cost will be shared by employees
Administering Pay & Benefits correct answers o Systems for keeping track of employees'
earnings and benefits are needed.
o Employees need information about their benefits plan.
o Extensive record keeping and reporting is needed.
Maintaining Positive Employee Relations correct answers o Preparing and distributing employee
handbooks and company publications
o Dealing with and responding to communications from employees' questions
