CVS PHARMACY TECHNICIAN
COMPREHENSIVE TEST BANK FULL
QUESTIONS AND VERIFIED ANSWERS
LEARNING PACKAGE
●● How do you deal with an upset customer?
Answer: AAA - Acknowledge, Apologize, Act
●● What is the green trash bag for?
Answer: Vials and stock bottles.
●● What is the blue trash bag for?
Answer: Anything with PHI
●● What is the clear trash bag for?
Answer: Regular garbage
●● HIPPA
Answer: Health Insurance Portability and Accountability Act (1996) -
Keeps PHI of patient confidential and requires healthcare providers to
handle PHI with caution.
,●● Daw Code 0
Answer: No product selection indicated
●● Daw code 1
Answer: Substitution not allowed by prescriber
●● Non-formulary list
Answer: List of drugs that are not covered by an individual's insurance
company (Usually drugs that are more expensive, uncommon, may have
alternatives etc.)
●● Formulary List
Answer: List of drugs that are covered by the insurance company
(Usually more common medications, proven to be safe and efficient,
keep costs down for both parties.
●● Out of stock Scans
Answer: Should be completed once a week; the day before your order
(poll) day; it's purpose is to identify back of house discrepancy.
●● What is TIL and what determines it?
Answer: TIL- Target Inventory Level. Takes into account past 5 weeks
of dispensing history as well as trends over 52 weeks (seasonal lifts)
,●● What is the name of the order report for the CVS warehouse?
Answer: AimRx Order Detail Report. Prints first thing in the morning on
the day of order to be reviewed by a pharmacy member. Listed on the
report is everything AimRx plans to bring into your pharmacy.
●● Partial - Do we accept full copayment?
Answer: No, payment is accepted when the full order is picked up.
●● Care Check Plus Program
Answer: A program that targets certain prescriptions as they are
processed through the pharmacy computer system. This program
educates the patient about his/her health conditions and/or the
medication that they have been prescribed. It may produce coupons for
OTC products that are directly related to the product being dispense or
specific info. concerning the patients medication or medical condition.
Other messages printed by Care Check Plus may relate to corporate
initiatives such as Flu messaging, requesting donations for ALS or
minute clinic donations.
●● What form does a pharmacist use to order narcotics?
Answer: DEA 22 Form
●● What task do you perform at pick-up/drop-off/drive-thru/production?
Answer: Pick-up: Aid customers while they pick up their prescriptions
, Drop-off: First impression on customers, assist customers dropping off
their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to
promised time.
●● Converting ml to oz
Answer: 1 oz = 30 ml
●● Min. age requirement to work in the Pharmacy in NJ
Answer: 18 years old
●● Cycle counts
Answer: A task performed in the RF unit, the primary way to verify or
adjust the Balance on Hand or Balance on Order of a particular item.
Most important inventory task.
●● Medicaid
Answer: State program for financial assistance; one card per person;
only works in issuing state; prefers generic and usually covers OTC.
●● Medicare
Answer: Government insurance for those 65 and older or those who are
permanently disabled. Part B is for medical supplies and Part D is
COMPREHENSIVE TEST BANK FULL
QUESTIONS AND VERIFIED ANSWERS
LEARNING PACKAGE
●● How do you deal with an upset customer?
Answer: AAA - Acknowledge, Apologize, Act
●● What is the green trash bag for?
Answer: Vials and stock bottles.
●● What is the blue trash bag for?
Answer: Anything with PHI
●● What is the clear trash bag for?
Answer: Regular garbage
●● HIPPA
Answer: Health Insurance Portability and Accountability Act (1996) -
Keeps PHI of patient confidential and requires healthcare providers to
handle PHI with caution.
,●● Daw Code 0
Answer: No product selection indicated
●● Daw code 1
Answer: Substitution not allowed by prescriber
●● Non-formulary list
Answer: List of drugs that are not covered by an individual's insurance
company (Usually drugs that are more expensive, uncommon, may have
alternatives etc.)
●● Formulary List
Answer: List of drugs that are covered by the insurance company
(Usually more common medications, proven to be safe and efficient,
keep costs down for both parties.
●● Out of stock Scans
Answer: Should be completed once a week; the day before your order
(poll) day; it's purpose is to identify back of house discrepancy.
●● What is TIL and what determines it?
Answer: TIL- Target Inventory Level. Takes into account past 5 weeks
of dispensing history as well as trends over 52 weeks (seasonal lifts)
,●● What is the name of the order report for the CVS warehouse?
Answer: AimRx Order Detail Report. Prints first thing in the morning on
the day of order to be reviewed by a pharmacy member. Listed on the
report is everything AimRx plans to bring into your pharmacy.
●● Partial - Do we accept full copayment?
Answer: No, payment is accepted when the full order is picked up.
●● Care Check Plus Program
Answer: A program that targets certain prescriptions as they are
processed through the pharmacy computer system. This program
educates the patient about his/her health conditions and/or the
medication that they have been prescribed. It may produce coupons for
OTC products that are directly related to the product being dispense or
specific info. concerning the patients medication or medical condition.
Other messages printed by Care Check Plus may relate to corporate
initiatives such as Flu messaging, requesting donations for ALS or
minute clinic donations.
●● What form does a pharmacist use to order narcotics?
Answer: DEA 22 Form
●● What task do you perform at pick-up/drop-off/drive-thru/production?
Answer: Pick-up: Aid customers while they pick up their prescriptions
, Drop-off: First impression on customers, assist customers dropping off
their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to
promised time.
●● Converting ml to oz
Answer: 1 oz = 30 ml
●● Min. age requirement to work in the Pharmacy in NJ
Answer: 18 years old
●● Cycle counts
Answer: A task performed in the RF unit, the primary way to verify or
adjust the Balance on Hand or Balance on Order of a particular item.
Most important inventory task.
●● Medicaid
Answer: State program for financial assistance; one card per person;
only works in issuing state; prefers generic and usually covers OTC.
●● Medicare
Answer: Government insurance for those 65 and older or those who are
permanently disabled. Part B is for medical supplies and Part D is
