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Chapter1DecisionMaking, ProblemSolving, CriticalThinking, and ClinicalReasoning:
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Requisites for successful leadership and management
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1. What statement is trueregarding decision making?
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A) It is an analysis of a situation
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B) It is closelyrelated to evaluation
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C) It involves choosing between courses ofaction
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D) It is dependent upon finding the causeofa problemAns:C
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Decision making is a complex cognitive process often defined as choosing a particular course of
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action. Problem solving is part ofdecision making and is a systematic process that focuses on
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analyzing a difficult situation. Critical thinking, sometimes referred to as reflective thinking, is
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related to evaluation and has a broader scope than decision making and problem solving.
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2. What
1. A) Its need for implementation time T T T T T
2. B) Its lack ofa step requiring evaluation ofresults
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3. C) Its failure to gather sufficient data T T T T T T
4. D) Its failure to evaluate alternatives T T T T T
Ans: A T
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The traditional problem-solving model is less effective when time constraints are a consideration.
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Decision making can occur without the full analysis required in problem solving. Becauseproblem
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solving attemptsto identifythe root problem in situations, much time and energy are spent on
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T identifying the real problem. T T T
3. Which ofthe following statements is true regarding decision making?
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1. A) Scientific methods provide identicaldecisions bydifferent individuals for the
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T same problems T
, 2. B) Decisions are greatly influenced byeach persons value system
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3. C) Personalbeliefs can be adjusted for whenthe scientific approachtoproblem
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solving is used
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4. D) Past experience has little to do with the qualityofthe decision
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Ans: B
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Values, life experience, individual preference, and individual ways of thinking will influence a
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persons decision making. No matter how objective the criteria will be, value judgments will always
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play a part in a persons decision making, either consciously or subconsciously.
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is a weakness ofthetraditionalproblem-solving model? Page 1
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4. What influences the qualityofadecision most often? A)Thedecision makers immediate
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superior
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B) The type of decision that needs to be made
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C) Questions asked and alternatives generated T T T T
D) Thetime ofdaythedecision is made T T T T T T T
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The greater the number of alternatives that can be generated by the decision maker, the better the
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final decision will be. The alternatives generated and the final choices are limited by each persons
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T value system. T
5. What
1. A) Good decision makers are usuallyright-brain, intuitive thinkers
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2. B) Effective decision makers are sensitive to the situation and to others
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3. C) Good decisions are usually made by left-brain, logical thinkers
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4. D) Good decision making requires analytical rather than creative processes
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Ans: B T
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Gooddecision makers seem to have antennae that make themparticularlysensitive to other
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,people and situations. Left-brain thinkers are typically better at processing language, logic,
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T numbers, and sequential ordering, whereas right-brain thinkers excel at nonverbal ideation and
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T holistic synthesizing. T
doesknowledge about good decision making lead one to believe?
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6. What
1. A) The planning process of management T T T T T
2. B) The evaluation phase of the executive roleT T T T T T T
3. C) One step in the problem-solving process T T T T T T
4. D) Required to justifythe need for scarce items T T T T T T T T
Ans: C T
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Decision making is a complex, cognitive process often defined as choosing a particular courseof
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action. Decision making, one step in the problem-solvingprocess, is an important task that relies
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T heavily on critical thinking and clinical reasoning skills.
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isthebest definitionofdecisionmaking? Page 2
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7. Ifdecision making is triggered by a problem with what does it end?
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1. A) An alternative problem T T T
2. B) A chosen course of action T T T T T
3. C) An action that guarantees success T T T T T
4. D) A restatement ofthe solution T T T T T
Ans: B T
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A decision is made when a course of action has been chosen. Problem solving is part ofdecision
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making and is a systematicprocess that focuses on analyzing a difficult situation. Problem solving
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always includes a decision-making step.
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8. Whydo our values often cause personal conflict in decision making?
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1. A) Some values are not realistic or healthy T T T T T T T
, 2. B) Not all values are of equal worth T T T T T T T
3. C) Our values remain unchanged over time T T T T T T
4. D) Our values often collide with one another T T T T T T T
Ans: D
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Values, life experience, individual preference, and individual ways of thinking will influence a
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persons decision making. No matter how objective the criteria will be, value judgments will always
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play a part in a persons decision making, either consciously or subconsciously.
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9. Which statement is true concerning critical thinking?
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1. A) It is a simple approach to decision making T T T T T T T T
2. B) It is narrower in scope than decision making
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3. C) It requires reasoning and creative analysis
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4. D) It is a synonym for the problem-solving process
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Ans: C T
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Critical thinking has a broader scope than decision making and problem solving. It is sometimes
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referred toas reflective thinking. Criticalthinking also involves reflectingupon the meaning of
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statements, examining the offered evidence and reasoning, and forming judgments about facts.
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10. Howdo administrative man managers make the majorityof their decisions?
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1. A) After gathering all the facts T T T T T
2. B) In a manner good enough to solve the problem
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3. C) In a rational, logical manner T T T T T
4. D) After generating all the alternatives possibleT T T T T T
Ans: B T
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Manymanagers make decisions that are just igood enoughi because oflack oftime, energy, or
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creativity to generate a number of alternatives. This is also called isatisficing.i Most
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