?
??
??
??
7?
24
ius
en
dyg
tu
, Consumer Behavior 15e Michael
Solomon, Cristel Antonia Russell
Table of Contents
SECTION 1: FOUNDATIONS OF CONSUMER BEHAVIOR
1. Buying, Having, and Being: An Introduction to Consumer Behavior
ud
2. Consumer Ethics, the Marketplace, and the Planet
SECTION 2: MAKING SENSE OF THE WORLD
yg
3. Perceiving and Making Meaning
4. Learning, Remembering, and Knowing
5. Motivation
en
SECTION 3: BUYING AND HAVING: CHOOSING AND USING PRODUCTS
6. Attitudes and How to Change Them
iu
7. Deciding
8. Buying, Using, and Disposing
s2
SECTION 4: BEING: USING PRODUCTS TO CREATE AND COMMUNICATE
IDENTITY
47
9. Identity and the Self
10. Personality, Values, and Lifestyles
??
11. Social and Cultural Identity
SECTION 5: BELONGING
12. How Groups Define Us
??
13. Social Class and Status
14. Culture
??
? ?
, Chapter 1: Buying, Having, and Being: An Introduction to Consumer Behavior
Chapter 1:
BUYING, HAVING, AND BEING: AN INTRODUCTION TO CONSUMER BEHAVIOR
CHAPTER OBJECTIVES
When students finish this chapter, they should be able to:
1-1. Summarize how the consumption of goods, services, experiences, and ideas is a major part
of our lives.
1-2. Recognize the technological developments that affect consumer behavior.
ud
1-3. Identify the sociocultural trends that require constant monitoring to understand the consumer
behavior.
1-4. Explain how consumption both contributes to the world’s problems and provides solutions.
1-5. Describe the many disciplines and perspectives that inform our understanding of consumer
behavior.
yg
CHAPTER SUMMARY
Summarize how the consumption of goods, services, experiences, and ideas is a major part of our
en
lives.
Consumer behavior is the study of the processes involved when individuals or groups select,
purchase, use, or dispose of products, services, ideas, or experiences to satisfy needs and desires
and to define and express their identities. The needs and desires we satisfy range from hunger and
iu
thirst to love, status, and even spiritual fulfillment. Consumption refers to all facets of the
consumer behavior process, which includes how we observe and make sense of the world around
us, how we choose and purchase things, and how we use consumption to communicate our identity
and our sense of self in society. One of the fundamental premises of the modern field of consumer
s2
behavior is that people buy products not for what they do but for what they mean. Our
consumption choices help us define our identity. Identity is a multilayered concept that involves
our personal self and our social self.
47
Recognize the technological developments that affect consumer behavior.
There’s little doubt that the digital revolution is one of the most significant influences on consumer
behavior, and the impact of the internet will continue to expand as more and more people around
??
the world log in. Communications no longer just flow top-down from companies and established
media to passive recipients (consumers). Today, they also flow across regular users. Social media
refers to the online means of communication, conveyance, collaboration, and cultivation among
interconnected and interdependent networks of people, communities, and organizations enhanced
by technological capabilities and mobility. Every day, the influence of social media expands as
??
more people join online communities. As part of our online activity, we are all generating massive
amounts of information that holds tremendous value for marketers, especially as our devices
increasingly connect to one another as part of the Internet of Things (IoT). The collection and
analysis of extremely large datasets is called Big Data. This data explosion is profoundly changing
??
the way we think about consumer behavior.
Copyright © 2027 . 1-1
? ?
, Chapter 1: Buying, Having, and Being: An Introduction to Consumer Behavior
Identify the sociocultural trends that require constant monitoring to understand the consumer
behavior.
Our journeys as consumers are shaped by when and where we live, the types and numbers of
people around us, the technology with which we have access, and other factors. These ever-
changing trends require constant monitoring. Understanding consumer behavior means staying on
top of consumer trends.
Explain how consumption both contributes to the world’s problems and provides solutions.
ud
Many critics argue that consumption is the source of many of the world’s problems: growing
mental and physical health problems, climate change, addiction, and other issues that threaten our
quality of life as individuals and as a society. They claim that modern marketing practices make
these problems worse because they create unhealthy needs that people then try to satisfy. It’s just
yg
as easy to argue that consumption can also be the source of solutions to a better world. A greener
planet will require that consumers make better, more environmentally sound choices. For
businesses also, responsible marketing is about merging consumer centricity, a focus on meeting
consumers’ needs, with making a positive impact on our communities—both in the small sense
en
(local communities) and in the broad sense (our planet).
Describe the many disciplines and perspectives that inform our understanding of consumer
behavior.
iu
Many different perspectives shape the field of consumer research. You can find people with
training in a wide range of disciplines—from neuroscience to anthropology—doing consumer
research. Universities, manufacturers, museums, advertising agencies, and governments employ
consumer researchers.
s2
CHAPTER OUTLINE
I.C onsumer Behavior: People in the Marketplace
47
A.W hat Is Consumer Behavior?
Consumer behavior is the study of the processes involved when individuals or
groups select, purchase, use, or dispose of products, services, ideas, or experiences to
satisfy needs and desires to define and express their identities.
??
1.C onsumption Is a Process.
a.C onsumer behavior is a dynamic, ongoing process, not merely what
happens at the moment a consumer hands over money or a credit card and,
in turn, receives some good or service.
b.C onsumption refers to all facets of the consumer behavior process, which
??
include how we observe and make sense of the world around us, how we
choose and purchase things, and how we use consumption to communicate
our identity and our sense of self in society.
2.W hat Does It Mean to Consume?
??
a.P eople buy products not for what they do, but for what they mean. The
roles products (and services) play in our lives extend well beyond the tasks
they perform. All things being equal, we choose the brand that has an
Copyright © 2027 . 1-2
?
?
??
??
??
7?
24
ius
en
dyg
tu
, Consumer Behavior 15e Michael
Solomon, Cristel Antonia Russell
Table of Contents
SECTION 1: FOUNDATIONS OF CONSUMER BEHAVIOR
1. Buying, Having, and Being: An Introduction to Consumer Behavior
ud
2. Consumer Ethics, the Marketplace, and the Planet
SECTION 2: MAKING SENSE OF THE WORLD
yg
3. Perceiving and Making Meaning
4. Learning, Remembering, and Knowing
5. Motivation
en
SECTION 3: BUYING AND HAVING: CHOOSING AND USING PRODUCTS
6. Attitudes and How to Change Them
iu
7. Deciding
8. Buying, Using, and Disposing
s2
SECTION 4: BEING: USING PRODUCTS TO CREATE AND COMMUNICATE
IDENTITY
47
9. Identity and the Self
10. Personality, Values, and Lifestyles
??
11. Social and Cultural Identity
SECTION 5: BELONGING
12. How Groups Define Us
??
13. Social Class and Status
14. Culture
??
? ?
, Chapter 1: Buying, Having, and Being: An Introduction to Consumer Behavior
Chapter 1:
BUYING, HAVING, AND BEING: AN INTRODUCTION TO CONSUMER BEHAVIOR
CHAPTER OBJECTIVES
When students finish this chapter, they should be able to:
1-1. Summarize how the consumption of goods, services, experiences, and ideas is a major part
of our lives.
1-2. Recognize the technological developments that affect consumer behavior.
ud
1-3. Identify the sociocultural trends that require constant monitoring to understand the consumer
behavior.
1-4. Explain how consumption both contributes to the world’s problems and provides solutions.
1-5. Describe the many disciplines and perspectives that inform our understanding of consumer
behavior.
yg
CHAPTER SUMMARY
Summarize how the consumption of goods, services, experiences, and ideas is a major part of our
en
lives.
Consumer behavior is the study of the processes involved when individuals or groups select,
purchase, use, or dispose of products, services, ideas, or experiences to satisfy needs and desires
and to define and express their identities. The needs and desires we satisfy range from hunger and
iu
thirst to love, status, and even spiritual fulfillment. Consumption refers to all facets of the
consumer behavior process, which includes how we observe and make sense of the world around
us, how we choose and purchase things, and how we use consumption to communicate our identity
and our sense of self in society. One of the fundamental premises of the modern field of consumer
s2
behavior is that people buy products not for what they do but for what they mean. Our
consumption choices help us define our identity. Identity is a multilayered concept that involves
our personal self and our social self.
47
Recognize the technological developments that affect consumer behavior.
There’s little doubt that the digital revolution is one of the most significant influences on consumer
behavior, and the impact of the internet will continue to expand as more and more people around
??
the world log in. Communications no longer just flow top-down from companies and established
media to passive recipients (consumers). Today, they also flow across regular users. Social media
refers to the online means of communication, conveyance, collaboration, and cultivation among
interconnected and interdependent networks of people, communities, and organizations enhanced
by technological capabilities and mobility. Every day, the influence of social media expands as
??
more people join online communities. As part of our online activity, we are all generating massive
amounts of information that holds tremendous value for marketers, especially as our devices
increasingly connect to one another as part of the Internet of Things (IoT). The collection and
analysis of extremely large datasets is called Big Data. This data explosion is profoundly changing
??
the way we think about consumer behavior.
Copyright © 2027 . 1-1
? ?
, Chapter 1: Buying, Having, and Being: An Introduction to Consumer Behavior
Identify the sociocultural trends that require constant monitoring to understand the consumer
behavior.
Our journeys as consumers are shaped by when and where we live, the types and numbers of
people around us, the technology with which we have access, and other factors. These ever-
changing trends require constant monitoring. Understanding consumer behavior means staying on
top of consumer trends.
Explain how consumption both contributes to the world’s problems and provides solutions.
ud
Many critics argue that consumption is the source of many of the world’s problems: growing
mental and physical health problems, climate change, addiction, and other issues that threaten our
quality of life as individuals and as a society. They claim that modern marketing practices make
these problems worse because they create unhealthy needs that people then try to satisfy. It’s just
yg
as easy to argue that consumption can also be the source of solutions to a better world. A greener
planet will require that consumers make better, more environmentally sound choices. For
businesses also, responsible marketing is about merging consumer centricity, a focus on meeting
consumers’ needs, with making a positive impact on our communities—both in the small sense
en
(local communities) and in the broad sense (our planet).
Describe the many disciplines and perspectives that inform our understanding of consumer
behavior.
iu
Many different perspectives shape the field of consumer research. You can find people with
training in a wide range of disciplines—from neuroscience to anthropology—doing consumer
research. Universities, manufacturers, museums, advertising agencies, and governments employ
consumer researchers.
s2
CHAPTER OUTLINE
I.C onsumer Behavior: People in the Marketplace
47
A.W hat Is Consumer Behavior?
Consumer behavior is the study of the processes involved when individuals or
groups select, purchase, use, or dispose of products, services, ideas, or experiences to
satisfy needs and desires to define and express their identities.
??
1.C onsumption Is a Process.
a.C onsumer behavior is a dynamic, ongoing process, not merely what
happens at the moment a consumer hands over money or a credit card and,
in turn, receives some good or service.
b.C onsumption refers to all facets of the consumer behavior process, which
??
include how we observe and make sense of the world around us, how we
choose and purchase things, and how we use consumption to communicate
our identity and our sense of self in society.
2.W hat Does It Mean to Consume?
??
a.P eople buy products not for what they do, but for what they mean. The
roles products (and services) play in our lives extend well beyond the tasks
they perform. All things being equal, we choose the brand that has an
Copyright © 2027 . 1-2
?
?
