WELLCARE ACT MASTERY FINAL EXAM
2026 – COMPLETE TEST BANK WITH 150
REAL EXAM QUESTIONS & DETAILED
ANSWERS
Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d.All of These
Although options for capturing and submitting SOAs vary by health
plan, Wellcare accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
d.All of These
,Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use.
True
False
True
Which elements are available as part of Wellcare's Sales Support model?
a.Online
b.Local
c.Corporate
d.All of these
d. All of these
A grievance request, or any evidence concerning a grievance, must be
filed orally or in writing no later than _____ calendar days from the date
of the event or the date the member is made aware of the issue.
a.30
b.45
c.60
,d.90
c. 60
Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a:
(Select all that apply.)
a.Complaint Tracking Module (CTM)
b.Yelp Review
c.Grievance
d.Secret Shop Finding
a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False
True
, When an enrollment application is completed in Ascend, brokers/agents
can complete a Health Risk Assessment (HRA) directly in Ascend after
the enrollment application, through the Value-Based Enrollment (VBE)
portal.
True
False
True
Which of the following is not an example of Protected Health
Information (PHI)?
a.Medical records
b.Payment history
c.Library card
c. Library card
A Health Risk Assessment (HRA):
a.Provides physicians with an overview of a member's health status.
2026 – COMPLETE TEST BANK WITH 150
REAL EXAM QUESTIONS & DETAILED
ANSWERS
Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d.All of These
Although options for capturing and submitting SOAs vary by health
plan, Wellcare accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
d.All of These
,Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use.
True
False
True
Which elements are available as part of Wellcare's Sales Support model?
a.Online
b.Local
c.Corporate
d.All of these
d. All of these
A grievance request, or any evidence concerning a grievance, must be
filed orally or in writing no later than _____ calendar days from the date
of the event or the date the member is made aware of the issue.
a.30
b.45
c.60
,d.90
c. 60
Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a:
(Select all that apply.)
a.Complaint Tracking Module (CTM)
b.Yelp Review
c.Grievance
d.Secret Shop Finding
a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False
True
, When an enrollment application is completed in Ascend, brokers/agents
can complete a Health Risk Assessment (HRA) directly in Ascend after
the enrollment application, through the Value-Based Enrollment (VBE)
portal.
True
False
True
Which of the following is not an example of Protected Health
Information (PHI)?
a.Medical records
b.Payment history
c.Library card
c. Library card
A Health Risk Assessment (HRA):
a.Provides physicians with an overview of a member's health status.
