MGSC 485 Updated Final TEST Questions And
CORRECT Answers
Why Study Business Process Management - CORRECT ANSWERS Processes are the backbone of
businesses. We can improve efficiency and quality
Lean Fundamentals - CORRECT ANSWERS 4 basic parts of process- Inputs, transformation,
resources, outputs.
Timwoodu - CORRECT ANSWERS 8 wastes(MUDA) Transportation, inventory, motion, waiting,
overproduction, overprocessing, defects, underutilization of resources
5s - CORRECT ANSWERS Sort, Set, Shine, Standardize, Sustain
Process Maps: Simple Process Chart - CORRECT ANSWERS basic process with symbols
Time-Function Map - CORRECT ANSWERS departements/ function with times
Spaghetti Chart - CORRECT ANSWERS shows movement of people and material
Hamburger Assembly - CORRECT ANSWERS time, distance, type, and NVA and VA
Operator-Machine Chart - CORRECT ANSWERS shows operator and machine info
Service Blueprint - CORRECT ANSWERS customer interaction and background activities.
Service Blueprint SwimLane - CORRECT ANSWERS has swimlanes by role/department to clarify
responsibility.
Value Stream Map - CORRECT ANSWERS lean map showing material and information flow.
Tracks inventory, wait time, VA ratio.
, : What additional information does the Hamburger Assembly Chart (Slide 13) provide over Simple
Process Charts (Slide 9)? - CORRECT ANSWERS type of step, step time, distance traveled)
Little's Law: I = R x T - CORRECT ANSWERS Customers in the system= arrival rate*time in the
system
Please note conditions under which simple mapping, advanced process mapping, analytic models
and simulation are appropriate tool choices. (slide 48 displayed below): - CORRECT
ANSWERS Simple mapping-not complex
Advanced process mapping-little more complex
Simulations, in depth, very compex.
Theoretical cap - CORRECT ANSWERS theoretical max
Core cap - CORRECT ANSWERS max cap with downtime
Net process cap - CORRECT ANSWERS including downtime, starving, blocking
Throughput - CORRECT ANSWERS actual throughput including demand
Defective vs. defect - CORRECT ANSWERS Defective service is different that a defect. A process
could be defective, with many "defects"
Cp - CORRECT ANSWERS How compact variability is
Cpk - CORRECT ANSWERS how off centered x bar is from nominal value
Muda - CORRECT ANSWERS Waste
Muri - CORRECT ANSWERS strain
Mura - CORRECT ANSWERS Inconsistency (variation in process)
CORRECT Answers
Why Study Business Process Management - CORRECT ANSWERS Processes are the backbone of
businesses. We can improve efficiency and quality
Lean Fundamentals - CORRECT ANSWERS 4 basic parts of process- Inputs, transformation,
resources, outputs.
Timwoodu - CORRECT ANSWERS 8 wastes(MUDA) Transportation, inventory, motion, waiting,
overproduction, overprocessing, defects, underutilization of resources
5s - CORRECT ANSWERS Sort, Set, Shine, Standardize, Sustain
Process Maps: Simple Process Chart - CORRECT ANSWERS basic process with symbols
Time-Function Map - CORRECT ANSWERS departements/ function with times
Spaghetti Chart - CORRECT ANSWERS shows movement of people and material
Hamburger Assembly - CORRECT ANSWERS time, distance, type, and NVA and VA
Operator-Machine Chart - CORRECT ANSWERS shows operator and machine info
Service Blueprint - CORRECT ANSWERS customer interaction and background activities.
Service Blueprint SwimLane - CORRECT ANSWERS has swimlanes by role/department to clarify
responsibility.
Value Stream Map - CORRECT ANSWERS lean map showing material and information flow.
Tracks inventory, wait time, VA ratio.
, : What additional information does the Hamburger Assembly Chart (Slide 13) provide over Simple
Process Charts (Slide 9)? - CORRECT ANSWERS type of step, step time, distance traveled)
Little's Law: I = R x T - CORRECT ANSWERS Customers in the system= arrival rate*time in the
system
Please note conditions under which simple mapping, advanced process mapping, analytic models
and simulation are appropriate tool choices. (slide 48 displayed below): - CORRECT
ANSWERS Simple mapping-not complex
Advanced process mapping-little more complex
Simulations, in depth, very compex.
Theoretical cap - CORRECT ANSWERS theoretical max
Core cap - CORRECT ANSWERS max cap with downtime
Net process cap - CORRECT ANSWERS including downtime, starving, blocking
Throughput - CORRECT ANSWERS actual throughput including demand
Defective vs. defect - CORRECT ANSWERS Defective service is different that a defect. A process
could be defective, with many "defects"
Cp - CORRECT ANSWERS How compact variability is
Cpk - CORRECT ANSWERS how off centered x bar is from nominal value
Muda - CORRECT ANSWERS Waste
Muri - CORRECT ANSWERS strain
Mura - CORRECT ANSWERS Inconsistency (variation in process)
