1
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) ma ma ma ma
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benef
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it to the service technician?
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A) Maintenance reminder light reset procedures ma ma ma ma
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications ma ma
D) All of the above ma ma ma
Answer: D
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Diff: 1 ma
Page Ref: 1 ma ma
Chapter Quiz: Yes
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Objective: 1- m a
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair o
ma ma m a ma ma ma ma ma ma ma ma ma ma ma
rder.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says th
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at an accident could cause faults due to hidden damage. Technician B says that some faults c
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ould be related to a previous repair. Which technician is correct?
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A) Technician A only ma ma
B) Technician B only ma ma
C) Both technicians A and B ma ma ma ma
D) Neither technician A nor B ma ma ma ma
Answer: C
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Diff: 2 ma
Page Ref: 3 ma ma
Chapter Quiz: Yes
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Objective: 1- m a
5 Explain why service records are important. 2017 ASE MAS
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T: A0.C.04 Review vehicle service history.
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government ma ma ma
Answer: A
ma m a
Diff: 1 ma
Page Ref: 2 ma ma
Chapter Quiz: Yes
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Objective: 1-3 Describe vehicle recalls and campaigns.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
ma ma m a ma ma ma ma ma ma ma ma ma
engine operation, vehicle service history, service precautions, and technical service bulletins.
ma ma ma ma ma ma ma ma ma ma
2
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government
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Answer: A
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Diff: 1
ma
Page Ref: 2 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1-2 Explain the different types of service information.
m a ma ma ma ma ma ma ma
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
ma ma m a ma ma ma ma ma ma ma ma ma
engine operation, vehicle service history, service precautions, and technical service bulletins.
ma ma ma ma ma ma ma ma ma ma
5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B m a
Diff: 1
ma
Page Ref: 4 ma ma
Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
m a ma ma ma ma ma ma ma
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair o
ma ma m a ma ma ma ma ma ma ma ma ma ma ma
rder.
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Any of the above
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Answer: D
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Diff: 1
ma
Page Ref: 3 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle ide
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ntifying information, customer concern, related service history, cause, and correction.
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician ma
B) service advisor ma
C) shop owner or designated warranty person
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D) Any of the above
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Answer: C
ma m a
Diff: 1
ma
Page Ref: 3 ma ma
3
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
ma ma m a
Objective: 1-4 Discuss the importance of the work order.
m a ma ma ma ma ma ma ma
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle ide
ma ma m a ma ma ma ma ma ma ma ma ma
ntifying information, customer concern, related service history, cause, and correction.
ma ma ma ma ma ma ma ma ma
4
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) ma ma ma ma
Chapter 1 Service Information, Work Orders, and Vehicle Identification
ma m a m a ma ma ma ma ma ma
1) What type of information is commonly included in the owner's manual that would be a benef
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
it to the service technician?
ma ma ma ma
A) Maintenance reminder light reset procedures ma ma ma ma
B) Tire pressure monitoring system reset procedures
ma ma ma ma ma
C) Maintenance items specifications ma ma
D) All of the above ma ma ma
Answer: D
ma m a
Diff: 1 ma
Page Ref: 1 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1- m a
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
ma ma ma ma ma ma ma ma ma ma ma ma
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair o
ma ma m a ma ma ma ma ma ma ma ma ma ma ma
rder.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says th
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
at an accident could cause faults due to hidden damage. Technician B says that some faults c
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
ould be related to a previous repair. Which technician is correct?
ma ma ma ma ma ma ma ma ma ma
A) Technician A only ma ma
B) Technician B only ma ma
C) Both technicians A and B ma ma ma ma
D) Neither technician A nor B ma ma ma ma
Answer: C
ma m a
Diff: 2 ma
Page Ref: 3 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1- m a
5 Explain why service records are important. 2017 ASE MAS
ma ma ma ma ma ma ma ma ma
T: A0.C.04 Review vehicle service history.
m a ma ma ma ma
3) A campaign (recall) is mailed to the owner of a vehicle from the
ma ma . ma ma ma ma ma ma ma ma ma ma ma
A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government ma ma ma
Answer: A
ma m a
Diff: 1 ma
Page Ref: 2 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1-3 Describe vehicle recalls and campaigns.
m a ma ma ma ma ma
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
ma ma m a ma ma ma ma ma ma ma ma ma
engine operation, vehicle service history, service precautions, and technical service bulletins.
ma ma ma ma ma ma ma ma ma ma
2
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
ma .
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A) vehicle manufacturer ma
B) local dealer ma
C) federal government ma
D) state or local government
ma ma ma
Answer: A
ma m a
Diff: 1
ma
Page Ref: 2 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1-2 Explain the different types of service information.
m a ma ma ma ma ma ma ma
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
ma ma m a ma ma ma ma ma ma ma ma ma
engine operation, vehicle service history, service precautions, and technical service bulletins.
ma ma ma ma ma ma ma ma ma ma
5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B m a
Diff: 1
ma
Page Ref: 4 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1-4 Discuss the importance of the work order.
m a ma ma ma ma ma ma ma
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair o
ma ma m a ma ma ma ma ma ma ma ma ma ma ma
rder.
6) What should the service technician document on the work order?
ma ma ma ma ma ma ma ma ma
A) The results of any inspections and tests
ma ma ma ma ma ma
B) What was replaced or serviced
ma ma ma ma
C) The dimensions of the related component and comparison to factory specifications
ma ma ma ma ma ma ma ma ma ma
D) Any of the above
ma ma ma
Answer: D
ma m a
Diff: 1
ma
Page Ref: 3 ma ma
Chapter Quiz: Yes
ma ma m a
Objective: 1-4 Discuss the importance of the work order.
m a ma ma ma ma ma ma ma
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle ide
ma ma m a ma ma ma ma ma ma ma ma ma
ntifying information, customer concern, related service history, cause, and correction.
ma ma ma ma ma ma ma ma ma
7) The labor rate for each operation is included on the work order and is added by the
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma .
A) service technician ma
B) service advisor ma
C) shop owner or designated warranty person
ma ma ma ma ma
D) Any of the above
ma ma ma
Answer: C
ma m a
Diff: 1
ma
Page Ref: 3 ma ma
3
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
ma ma m a
Objective: 1-4 Discuss the importance of the work order.
m a ma ma ma ma ma ma ma
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle ide
ma ma m a ma ma ma ma ma ma ma ma ma
ntifying information, customer concern, related service history, cause, and correction.
ma ma ma ma ma ma ma ma ma
4
Copyright © 2021 Pearson Education, Inc
ma ma ma ma ma
.
VERIFIEDBRAINBOOSTER
