COM 243
Writing Negative messages
,Activity
• Students’ presentations
• Ten minutes
• Write a message to convey a message to
someone who misunderstood the fact that the
warranty of a digital camera he bought covered
only three months and not a year as he had
mistakenly assumed, when he wrote to selling
company to say that the unit doesn’t work.
, writing
• Audience may not be interested
• First analyse the situation to understand the
context
• Consider your purpose – e.g reject a job
application, reprimand for poor performance
• Know the audience needs
• Identify and gather relevant information
Writing Negative messages
,Activity
• Students’ presentations
• Ten minutes
• Write a message to convey a message to
someone who misunderstood the fact that the
warranty of a digital camera he bought covered
only three months and not a year as he had
mistakenly assumed, when he wrote to selling
company to say that the unit doesn’t work.
, writing
• Audience may not be interested
• First analyse the situation to understand the
context
• Consider your purpose – e.g reject a job
application, reprimand for poor performance
• Know the audience needs
• Identify and gather relevant information
