C172 WGU COMPLETE v3 Exam #1 Questions with Correct Answers
Occupational Safety and Health Act - ✔✔OSH Act
Occupational Safety and Health Administration - ✔✔OSHA
National Fire Protection Association - ✔✔NFPA;
creates standards and codes to help form safe environments and prevent
accidents
Code of Federal Regulations - ✔✔CFR
Emergency action plan - ✔✔EAP
Fire prevention plan - ✔✔FPP
Safety data sheets - ✔✔SDS;
required documentation that identifies potential hazards;
formerly MSDS (material SDS)
Biometric Systems - ✔✔Systems that measure and analyze specific characteristics
of the human body for the purpose of authentication
FERPA (Family Educational Rights and Privacy Act) - ✔✔federal law that requires
all educational institutions to protect the privacy of student education records
,FISMA (Federal Information Security Management Act) - ✔✔a federal law that
was developed to protect government information, operations, and assets against
security threats
GLBA (Gramm-Leach-Bliley Act) - ✔✔federal law that requires all financial
institutions to protect customer financial information data, to safeguard the
financial information against security threats, and to deny any unwarranted
access to financial data
HIPAA (Health Insurance Portability and Accountability Act) - ✔✔federal law that
requires all health-related agencies to protect the personally identifiable
information (PII) of patients
PCI DSS (Payment Card Industry Data Security Standard) - ✔✔standard set by the
Payment Card Industry that holds banks and merchants accountable for any credit
card breach
MOU (memorandum of understanding) - ✔✔a formal agreement between two or
more parties to establish official service partnerships;
sometimes called letter of intent (LOI)
SLA (Service Level Agreement) - ✔✔a formal agreement typically between a
service provider and a client or end user that defines the level of service expected
from the provider
MSA (master service agreement) - ✔✔an overarching document that creates a
framework for multiple service level agreements;
facilitates the creation of future agreements
,MLA (Master license agreement) - ✔✔defines the owner rights, terms, and
conditions related to intellectual property
NDA (Non-Disclosure Agreement) - ✔✔a legal agreement to bind a party or
parties to not disclose or share specific information
SOW (Statement of work) - ✔✔a document often used in conjunction with an
MSA that contains all the specifics of the service;
includes deliverables, schedules, responsibilities
AUP (Acceptable Use Policy) - ✔✔outlines the acceptable use of IT equipment and
related services
incident response policy - ✔✔1. preparation
2. identification
3. containment
4. eradication
5. recovery
6. follow-up
privileged user agreement - ✔✔establishes expectations for the conduct of
individuals granted privileged access to an organization's enterprise systems and
services
, SOP (Standard Operating Procedure) - ✔✔a procedure document that describes
routine operations accompanied by step-by-step instructions showing how to
perform routine activities;
ensures quality and consistency of operations
password policy - ✔✔sets rules for computing passwords for an organization
MTBF (Mean Time Between Failures) - ✔✔measures the system's reliability by
identifying the average time between failures
MTTF (mean time to failure) - ✔✔predicts the equipment runtime before a failure
requires the equipment to be replaced
MTTR (mean time to recover or repair) - ✔✔measures the average time it takes
to bring a system back from failure
full backup - ✔✔most complete type of backup, where all data is copied to a
designed backup location or medium
differential backup - ✔✔includes all data that has changed since the last full
backup
incremental backup - ✔✔only include data that has changed since the previous
backup copy;
takes the least time and the least storage space
Occupational Safety and Health Act - ✔✔OSH Act
Occupational Safety and Health Administration - ✔✔OSHA
National Fire Protection Association - ✔✔NFPA;
creates standards and codes to help form safe environments and prevent
accidents
Code of Federal Regulations - ✔✔CFR
Emergency action plan - ✔✔EAP
Fire prevention plan - ✔✔FPP
Safety data sheets - ✔✔SDS;
required documentation that identifies potential hazards;
formerly MSDS (material SDS)
Biometric Systems - ✔✔Systems that measure and analyze specific characteristics
of the human body for the purpose of authentication
FERPA (Family Educational Rights and Privacy Act) - ✔✔federal law that requires
all educational institutions to protect the privacy of student education records
,FISMA (Federal Information Security Management Act) - ✔✔a federal law that
was developed to protect government information, operations, and assets against
security threats
GLBA (Gramm-Leach-Bliley Act) - ✔✔federal law that requires all financial
institutions to protect customer financial information data, to safeguard the
financial information against security threats, and to deny any unwarranted
access to financial data
HIPAA (Health Insurance Portability and Accountability Act) - ✔✔federal law that
requires all health-related agencies to protect the personally identifiable
information (PII) of patients
PCI DSS (Payment Card Industry Data Security Standard) - ✔✔standard set by the
Payment Card Industry that holds banks and merchants accountable for any credit
card breach
MOU (memorandum of understanding) - ✔✔a formal agreement between two or
more parties to establish official service partnerships;
sometimes called letter of intent (LOI)
SLA (Service Level Agreement) - ✔✔a formal agreement typically between a
service provider and a client or end user that defines the level of service expected
from the provider
MSA (master service agreement) - ✔✔an overarching document that creates a
framework for multiple service level agreements;
facilitates the creation of future agreements
,MLA (Master license agreement) - ✔✔defines the owner rights, terms, and
conditions related to intellectual property
NDA (Non-Disclosure Agreement) - ✔✔a legal agreement to bind a party or
parties to not disclose or share specific information
SOW (Statement of work) - ✔✔a document often used in conjunction with an
MSA that contains all the specifics of the service;
includes deliverables, schedules, responsibilities
AUP (Acceptable Use Policy) - ✔✔outlines the acceptable use of IT equipment and
related services
incident response policy - ✔✔1. preparation
2. identification
3. containment
4. eradication
5. recovery
6. follow-up
privileged user agreement - ✔✔establishes expectations for the conduct of
individuals granted privileged access to an organization's enterprise systems and
services
, SOP (Standard Operating Procedure) - ✔✔a procedure document that describes
routine operations accompanied by step-by-step instructions showing how to
perform routine activities;
ensures quality and consistency of operations
password policy - ✔✔sets rules for computing passwords for an organization
MTBF (Mean Time Between Failures) - ✔✔measures the system's reliability by
identifying the average time between failures
MTTF (mean time to failure) - ✔✔predicts the equipment runtime before a failure
requires the equipment to be replaced
MTTR (mean time to recover or repair) - ✔✔measures the average time it takes
to bring a system back from failure
full backup - ✔✔most complete type of backup, where all data is copied to a
designed backup location or medium
differential backup - ✔✔includes all data that has changed since the last full
backup
incremental backup - ✔✔only include data that has changed since the previous
backup copy;
takes the least time and the least storage space
