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process - ANSWERS-one or more actions that transform inputs into outputs
Upper-management processes - ANSWERS-these govern the operation of the entire
organization
operational processes - ANSWERS-these are core processes that make up the value
stream
supporting processes - ANSWERS-these support the core processes
model - ANSWERS-An abstraction of reality; a simplified representation of some real-
world phenomenon.
physical models - ANSWERS-Look like their real-life counterparts
schematic models - ANSWERS-are more abstract than their physical counterparts; that
is, they have less resemblance to the physical reality.
mathematical models - ANSWERS-are the most abstract: they do not look like their
counterparts at all
System - ANSWERS-set of interrelated parts that must work together
, Pareto Phenomenon - ANSWERS-a few factors account for a high percentage of the
occurrence of some events
e-business - ANSWERS-the use of electronic technology to facilitate business
transactions
e-commerce - ANSWERS-consumer to business transactions
technology - ANSWERS-the application of scientific discoveries to the development and
improvement of products and services and operations processes
six sigma - ANSWERS-a process for reducing costs, improving quality, and increasing
customer satisfaction
Agility - ANSWERS-the ability of an organization to respond quickly to demands or
opportunities
lean systems - ANSWERS-System that uses minimal amounts of resources to produce
a high volume of high-quality goods with some variety
competitiveness - ANSWERS-How effectively an organization meets the wants and
needs of customers relative to others that offer similar goods or services
mission - ANSWERS-the reason for the existence of an organization
mission statement - ANSWERS-states the purpose of an organization
goals - ANSWERS-provide detail and scope of the mission
strategies - ANSWERS-plans for achieving organizational goals