DISCOVERY QUESTIONS (MSP) WITH
CORRECT ANSWERS
How many folks do you have in IT actively managing endpoints? How many endpoints
are they managing? (This is to discover their tech to endpoint ratio) - Correct Answers -
VSA
VSA enables IT teams to realistically have a 1:500 technician to endpoint ratio without
burning out your team improving your profit margin and allowing you to take on new
clients.
What difficulties are you running into managing all your endpoints and network devices
with your current existing IT Tools? Too many tools? - Correct Answers -VSA
We hear from our customers all the time that they have too many non-integrated IT
tools and have billing hassles on top of this.
Do you have automated workflows and auto-remediation that drives efficiency?
How would more extensive IT automation affect the operational efficiency of your
business? - Correct Answers -VSA
Automate your everyday improving technician efficiency by 50% and freeing both them
and yourself up for higher value work.
What are the tools you guys are using? What would you say are some of your biggest
problem areas?How is your organization manually remedying issues? What remote
access tool are you leveraging? - Correct Answers -VSA
VSA has a built-in remoting feature that is extremely efficient and turbo-charges the
manual remediation process.
What are you doing for Patch Management? What does your patching schedule look
like? Is security a focus of your organization? - Correct Answers -VSA
VSA drives efficiency by taking the heavy lifting off MSPs; the patching process can be
automated which bolsters efficiency and security.
Service Desk
How do you manage tickets today? What is your average ticket resolution time?
Increase tech momentum by 25%! - Correct Answers -BMS
, Service Desk Process
Which areas in your service desk process would you like to improve? Are your business
processes in line with where your business is going? Easily customize business
processes from an intuitive GUI without professional consultants! - Correct Answers -
BMS
Billing
How much time do you spend on reconciliation and billing each month? How confident
are you in the accuracy of your invoices? Never leave money on the table with accurate
and automated billing! - Correct Answers -BMS
Business Growth
How many add-ons and tools do you need to run quoting, ticketing, project
management, and billing? Do you think you are getting a good return on your
investment?Scale comfortably with al modules and integrations included at one flat fee!
- Correct Answers -BMS
Business Decisions
How confident are you in understanding the profitability of your business?Complete
confidence in business decisions with out-of-the-box dashboard and reports! - Correct
Answers -BMS
Efficiency
How much time do you spend looking up information? Where are your SOPs,
passwords, assets and licenses stored? Save over 50% time waste! - Correct Answers -
IT Glue
Automation
How much time do you spend ensuring your documentation is up-to-date?
Save over 50% in onboarding! - Correct Answers -IT Glue
Security
Where do you store your admin passwords?
Do you have granular permissions and audit trails for your passwords, assets and
SOPs? SOC 2 Type 2 compliant solution with enterprise-grade security - Correct
Answers -IT Glue
Process
CORRECT ANSWERS
How many folks do you have in IT actively managing endpoints? How many endpoints
are they managing? (This is to discover their tech to endpoint ratio) - Correct Answers -
VSA
VSA enables IT teams to realistically have a 1:500 technician to endpoint ratio without
burning out your team improving your profit margin and allowing you to take on new
clients.
What difficulties are you running into managing all your endpoints and network devices
with your current existing IT Tools? Too many tools? - Correct Answers -VSA
We hear from our customers all the time that they have too many non-integrated IT
tools and have billing hassles on top of this.
Do you have automated workflows and auto-remediation that drives efficiency?
How would more extensive IT automation affect the operational efficiency of your
business? - Correct Answers -VSA
Automate your everyday improving technician efficiency by 50% and freeing both them
and yourself up for higher value work.
What are the tools you guys are using? What would you say are some of your biggest
problem areas?How is your organization manually remedying issues? What remote
access tool are you leveraging? - Correct Answers -VSA
VSA has a built-in remoting feature that is extremely efficient and turbo-charges the
manual remediation process.
What are you doing for Patch Management? What does your patching schedule look
like? Is security a focus of your organization? - Correct Answers -VSA
VSA drives efficiency by taking the heavy lifting off MSPs; the patching process can be
automated which bolsters efficiency and security.
Service Desk
How do you manage tickets today? What is your average ticket resolution time?
Increase tech momentum by 25%! - Correct Answers -BMS
, Service Desk Process
Which areas in your service desk process would you like to improve? Are your business
processes in line with where your business is going? Easily customize business
processes from an intuitive GUI without professional consultants! - Correct Answers -
BMS
Billing
How much time do you spend on reconciliation and billing each month? How confident
are you in the accuracy of your invoices? Never leave money on the table with accurate
and automated billing! - Correct Answers -BMS
Business Growth
How many add-ons and tools do you need to run quoting, ticketing, project
management, and billing? Do you think you are getting a good return on your
investment?Scale comfortably with al modules and integrations included at one flat fee!
- Correct Answers -BMS
Business Decisions
How confident are you in understanding the profitability of your business?Complete
confidence in business decisions with out-of-the-box dashboard and reports! - Correct
Answers -BMS
Efficiency
How much time do you spend looking up information? Where are your SOPs,
passwords, assets and licenses stored? Save over 50% time waste! - Correct Answers -
IT Glue
Automation
How much time do you spend ensuring your documentation is up-to-date?
Save over 50% in onboarding! - Correct Answers -IT Glue
Security
Where do you store your admin passwords?
Do you have granular permissions and audit trails for your passwords, assets and
SOPs? SOC 2 Type 2 compliant solution with enterprise-grade security - Correct
Answers -IT Glue
Process
