DELL TECH DIRECT FOUNDATIONS
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ Which of the following statements are true about Latitude Self-Heal
Recovery?.
Answer: -Before Replacing system board perform self-heal as mandatory
step-When self-Heal is triggered system will auto power-on with a blank
screen, reboots a couple of times(watch for LED lights(Power, Wi-Fi, HDD,
Etc...)-Upon Successfully completing self-heal, the system will power-on
with the Dell logo
◍ How to initiate RTC Reset?.
Answer: -Connect System to an AC Power --> Keep the system in power off
state -->Press & Hold the Power Button for 25 seconds --> Release the
power button to initiate RTC reset.
◍ What does Factory Reset Do on Dell Venue Tablet?.
Answer: Will Erase All personal Data and downloaded applications on the
tablet.
◍ What are the Key functions of a BIOS(Basic Input/Output System)?.
Answer: -Test the System Devices-Identify the system devices-Activate the
system devices
◍ When Encountered with a no POST situation, what must technician do prior
to replacing the suspected failed part?.
Answer: -Re-run diagnostics sequences with removal of individual parts to
isolate issue-Capture the fault exhibited by running Diagnostics indicators,
, check for error codes and check bios settings-Reseat parts and cables
◍ If ePSA passes the hard drive test and still the system does not load the
operating system, what could be the issue?.
Answer: Corrupt or missing operating system
◍ Which dell diagnostic tool can be used as a trouble shooting tool when the
system fails to boot into the OS?.
Answer: ePSA
◍ Under which service plans can you schedule hardware and software scans,
clean files manually, and tune system performance using Support Assist?.
Answer: -Basic-Premium Support-ProSupport-ProSupport Plus-Premium
Support Plus
◍ How will the Dell Command Utility update help Customers?.
Answer: Dell Command Utility update will check online for latest BIOS,
driver,firmware and Dell application updates for a system and also helps to
download and install updates.
◍ When would you run RMA shim tool on a Chromebook?.
Answer: In the event of system board replacement
◍ You are fixing a computer running on windows 8.1 and it is not booting.
which of the BIOS setting will you change?.
Answer: -Change boot mode to UEFI, -Enable secure boot, -Enable Legacy
Option ROMs
◍ What are the advantages of SSD when compared to traditional HDD?.
Answer: -Faster Data read/write speeds-Lower Latency-Less prone to
physical features-Silent operations
◍ When to use RTC reset?.
Answer: To recover from o POST/No Boot
◍ How will you initiate ePSA in a Dell system?.
Answer: Press F12 to enter one time boot menu and select diagnostics
◍ How do you enable BIOS Auto-Recovery?.
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ Which of the following statements are true about Latitude Self-Heal
Recovery?.
Answer: -Before Replacing system board perform self-heal as mandatory
step-When self-Heal is triggered system will auto power-on with a blank
screen, reboots a couple of times(watch for LED lights(Power, Wi-Fi, HDD,
Etc...)-Upon Successfully completing self-heal, the system will power-on
with the Dell logo
◍ How to initiate RTC Reset?.
Answer: -Connect System to an AC Power --> Keep the system in power off
state -->Press & Hold the Power Button for 25 seconds --> Release the
power button to initiate RTC reset.
◍ What does Factory Reset Do on Dell Venue Tablet?.
Answer: Will Erase All personal Data and downloaded applications on the
tablet.
◍ What are the Key functions of a BIOS(Basic Input/Output System)?.
Answer: -Test the System Devices-Identify the system devices-Activate the
system devices
◍ When Encountered with a no POST situation, what must technician do prior
to replacing the suspected failed part?.
Answer: -Re-run diagnostics sequences with removal of individual parts to
isolate issue-Capture the fault exhibited by running Diagnostics indicators,
, check for error codes and check bios settings-Reseat parts and cables
◍ If ePSA passes the hard drive test and still the system does not load the
operating system, what could be the issue?.
Answer: Corrupt or missing operating system
◍ Which dell diagnostic tool can be used as a trouble shooting tool when the
system fails to boot into the OS?.
Answer: ePSA
◍ Under which service plans can you schedule hardware and software scans,
clean files manually, and tune system performance using Support Assist?.
Answer: -Basic-Premium Support-ProSupport-ProSupport Plus-Premium
Support Plus
◍ How will the Dell Command Utility update help Customers?.
Answer: Dell Command Utility update will check online for latest BIOS,
driver,firmware and Dell application updates for a system and also helps to
download and install updates.
◍ When would you run RMA shim tool on a Chromebook?.
Answer: In the event of system board replacement
◍ You are fixing a computer running on windows 8.1 and it is not booting.
which of the BIOS setting will you change?.
Answer: -Change boot mode to UEFI, -Enable secure boot, -Enable Legacy
Option ROMs
◍ What are the advantages of SSD when compared to traditional HDD?.
Answer: -Faster Data read/write speeds-Lower Latency-Less prone to
physical features-Silent operations
◍ When to use RTC reset?.
Answer: To recover from o POST/No Boot
◍ How will you initiate ePSA in a Dell system?.
Answer: Press F12 to enter one time boot menu and select diagnostics
◍ How do you enable BIOS Auto-Recovery?.
