BPA - HEALTH ADMINISTRATION PROCEDURES
QUESTIONS AND ANSWERS
If a new patient comes into a medical office and informs you she is unsure of the check-
in process, what is the best way to respond? - Answers - Kindly greet her, clearly
explain the new patient process, and ask her if she has
questions.
The medical term malignant means - Answers - Cancerous
A patient calls the office with a question about his medical notes. You want to make
sure
that you are speaking with the correct patient. What is the best way to confirm his
identity? - Answers - Ask for his name and date of birth.
A patient's stated reason for visiting the medical office is called a(n) ______ - Answers -
chief complaint
What is the best way to answer an incoming phone call? - Answers - "Hello, this is Sally
at the Medical Office. How can I help you?"
What is the name of the type of appointment that follows the first visit? - Answers -
Follow-up visit
______ is the out-of-pocket amount that the patient is responsible for paying the
provider
at their visit. - Answers - Copay
______ is the digital record of a patient's health documents. - Answers - Electronic
Medical Record
In a medical office, which team member collects the patient's vital signs and chief
complaint prior to the physician seeing the patient? - Answers - Receptionist
The standard form used to submit claims to insurance companies is called the ______. -
Answers - CMS-1500
A patient calls the medical office and states that she thinks she has an infection. The
schedule shows no availability for two weeks. What is the best way to respond to this
situation? - Answers - Ask the manager or physician the best way to accommodate the
patient with an
QUESTIONS AND ANSWERS
If a new patient comes into a medical office and informs you she is unsure of the check-
in process, what is the best way to respond? - Answers - Kindly greet her, clearly
explain the new patient process, and ask her if she has
questions.
The medical term malignant means - Answers - Cancerous
A patient calls the office with a question about his medical notes. You want to make
sure
that you are speaking with the correct patient. What is the best way to confirm his
identity? - Answers - Ask for his name and date of birth.
A patient's stated reason for visiting the medical office is called a(n) ______ - Answers -
chief complaint
What is the best way to answer an incoming phone call? - Answers - "Hello, this is Sally
at the Medical Office. How can I help you?"
What is the name of the type of appointment that follows the first visit? - Answers -
Follow-up visit
______ is the out-of-pocket amount that the patient is responsible for paying the
provider
at their visit. - Answers - Copay
______ is the digital record of a patient's health documents. - Answers - Electronic
Medical Record
In a medical office, which team member collects the patient's vital signs and chief
complaint prior to the physician seeing the patient? - Answers - Receptionist
The standard form used to submit claims to insurance companies is called the ______. -
Answers - CMS-1500
A patient calls the medical office and states that she thinks she has an infection. The
schedule shows no availability for two weeks. What is the best way to respond to this
situation? - Answers - Ask the manager or physician the best way to accommodate the
patient with an
