AIS1602 May June Portfolio (ANSWERS) 2026 - Due 5 June 2026

AIS1602 May June Portfolio (ANSWERS) 2026 - Due 5 June 2026. Guaranteed distinction quality with trusted academic solutions, clear explanations, professional formatting, and reliable support. Question 1 [40 marks] In The Librarian’s Book of Lists, Eberhart (2010) offers this definition: "A library is a collection of resources in a variety of formats that is organized by information professionals or other experts who provide convenient physical, digital, bibliographic, or intellectual access and offer targeted services and programs with the mission of educating, informing, or entertaining a variety of audiences and the goal of stimulating individual learning and advancing society as a whole." Focusing on this statement, answer the following questions: 1.1 Discuss the role libraries and information centres in promoting equal access to information in society? (10) 1.2 Using practical examples, differentiate how vision, mission and goals are applied in libraries and information centres. (15) 1.3 Provide examples of mission statements from ANY three different types of libraries or information centres of your choice. Search from the Internet for the answer. Provide references of the libraries that you searched. (15) 1 1 Eberhart, G., 2010. The Librarian’s Book of Lists. Chicago: American Library Association. American Library Association, 2025. Definition of a Library. LibGuides. Available at: AIS1602 MAY/JUNE 2026 Question 2 [40 marks] Different leadership styles can be used to address different work situations in a library and information centres. Read the scenario below and answer the questions that follow: Karabo is the manager of user services at Ubuntu University Library. She supervises a team of 18 staff members responsible for circulation, shelving, and assisting users at the information desk. One of Karabo’s key responsibilities is to ensure that all returned library materials are shelved within 24 hours and that shelves remain organised throughout the day. She depends on her team to meet this target. However, during peak periods such as examination time, the library experiences a significant increase in student activity. Large volumes of returned materials accumulate, and staff struggle to keep up with shelving demands. As a result, materials are often not available on the shelves when needed, and both students and staff begin to complain about poor service. Some team members have become disengaged and show little urgency in addressing the backlog. Karabo has, at times, allowed staff to manage their own work with minimal supervision, which has contributed to the situation. In response to the growing problem, Karabo recently called a team meeting to gather input and suggestions from staff on how to improve workflow and service delivery. However, due to pressure from her supervisors to urgently resolve the issue, she has also started enforcing stricter rules, closely monitoring staff performance, and assigning tasks more directly. Karabo’s supervisors have raised concerns about declining service standards and have instructed her to urgently improve the situation. Referring to the provided scenario, answer the following questions: 2.1 Differentiate between the terms, leadership and management. (10) 2.2 Describe the challenges that Karabo’s team is facing. (15) 2.3 As a manager, recommend leadership styles that can assist Karabo to improve the situation in the scenario. Give reasons with examples to justify your answer. (15) AIS1602 MAY/JUNE 2026 6 Question 3 [20 marks] Modern libraries consist of different sections that work together to ensure effective access to information resources and quality service delivery to users. Read the scenario below and answer the questions that follow: 3.1. Referring to the scenario above, critically discuss the role of the different library sections mentioned in the scenario. In your answer, evaluate how each section contributes to effective information access, user satisfaction, and the overall functioning of the library. (20)