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Chapter 1
Multiple Choice
1. Which of the following statements is true of human capital?
a. Human capital is an organization’s tangible asset.
b. Motivation to deliver high-quality products and services is a part of human capital.
c. It is easy to imitate or purchase an organization’s human capital.
d. Human capital is standardized throughout all companies.
Answer: B
Difficulty Level: Medium
2. Informal learning:
a. is developed and organized by a company.
b. is not required for the development of human capital.
c. cannot be controlled by the employees.
d. leads to the effective development of tacit knowledge.
Answer: D
Difficulty Level: Easy
3. Which of the following is true of tacit knowledge?
a. It is easily codified and transferred from person-to-person.
b. Formulas and definitions are examples of tacit knowledge.
c. Formal training and development programs limit the extent to which tacit knowledge
can be acquired.
d. It cannot be shared through employee personal interactions with peers, colleagues, and
experts.
Answer: C
Difficulty Level: Easy
4. A(n) _____ is an example of tacit knowledge.
a. employee’s experience
b. business process
c. flowchart
d. formula
Answer: A
Difficulty Level: Easy
5. _____ refers to a systematic approach for developing training programs.
a. Total quality management
b. Continuous learning
c. Training design process
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d. Orientation training program
Answer: C
Difficulty Level: Easy
6. The fifth step in the training design process is to develop an evaluation plan that involves
identifying:
a. an appropriate training method.
b. the requirements for training.
c. employees with motivation and basic skills.
d. the types of outcomes training is expected to influence.
Answer: D
Difficulty Level: Medium
7. Which of the following steps of the training design process involves person and task
analysis?
a. Ensuring transfer of training
b. Developing an evaluation plan
c. Conducting needs assessment
d. Monitoring and evaluating the program
Answer: C
Difficulty Level: Easy
8. Which of the following statements is true of the Instructional System Design (ISD) model?
a. There is a single universally accepted instructional systems development model.
b. The model rarely follows a neat, orderly, step-by-step approach of activities.
c. The model eliminates the need for trainers to provide detailed documents of each
activity found in the model.
d. The model has no underlying assumptions.
Answer: B
Difficulty Level: Medium
9. The ADDIE model is most closely associated with:
a. employee recruitment and selection.
b. employee training and development.
c. diversity management.
d. quality management.
Answer: B
Difficulty Level: Easy
10. Which of the following training programs is mandated by law?
a. Orientation training program
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b. Leadership development program
c. Safety training program
d. Cross-culture training program
Answer: C
Difficulty Level: Easy
11. _____ refers to the process of moving jobs from the United States to other locations in the
world.
a. Inpatriation
b. Job rotation
c. Offshoring
d. Insourcing
Answer: C
Difficulty Level: Easy
12. Which of the following is an example of human capital?
a. Corporate culture
b. Patent
c. Customer loyalty
d. Work-related competence
Answer: D
Difficulty Level: Easy
13. _____ capital refers to the sum of the attributes, life experiences, knowledge,
inventiveness, energy, and enthusiasm that the company’s employees invest in their work.
a. Intellectual
b. Human
c. Customer
d. Social
Answer: B
Difficulty Level: Easy
14. Which of the following statements is true of Millennials?
a. They are also known as Generation X or Baby Boomers.
b. They grew up during a time when the divorce rate doubled, the number of women
working outside the home increased, and the personal computer was invented.
c. They are often considered to be workaholics and rigid in conforming to rules.
d. They are believed to have high levels of self-esteem, to the point of narcissism
sometimes.
Answer: D
Difficulty Level: Medium
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Chapter 1
Multiple Choice
1. Which of the following statements is true of human capital?
a. Human capital is an organization’s tangible asset.
b. Motivation to deliver high-quality products and services is a part of human capital.
c. It is easy to imitate or purchase an organization’s human capital.
d. Human capital is standardized throughout all companies.
Answer: B
Difficulty Level: Medium
2. Informal learning:
a. is developed and organized by a company.
b. is not required for the development of human capital.
c. cannot be controlled by the employees.
d. leads to the effective development of tacit knowledge.
Answer: D
Difficulty Level: Easy
3. Which of the following is true of tacit knowledge?
a. It is easily codified and transferred from person-to-person.
b. Formulas and definitions are examples of tacit knowledge.
c. Formal training and development programs limit the extent to which tacit knowledge
can be acquired.
d. It cannot be shared through employee personal interactions with peers, colleagues, and
experts.
Answer: C
Difficulty Level: Easy
4. A(n) _____ is an example of tacit knowledge.
a. employee’s experience
b. business process
c. flowchart
d. formula
Answer: A
Difficulty Level: Easy
5. _____ refers to a systematic approach for developing training programs.
a. Total quality management
b. Continuous learning
c. Training design process
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d. Orientation training program
Answer: C
Difficulty Level: Easy
6. The fifth step in the training design process is to develop an evaluation plan that involves
identifying:
a. an appropriate training method.
b. the requirements for training.
c. employees with motivation and basic skills.
d. the types of outcomes training is expected to influence.
Answer: D
Difficulty Level: Medium
7. Which of the following steps of the training design process involves person and task
analysis?
a. Ensuring transfer of training
b. Developing an evaluation plan
c. Conducting needs assessment
d. Monitoring and evaluating the program
Answer: C
Difficulty Level: Easy
8. Which of the following statements is true of the Instructional System Design (ISD) model?
a. There is a single universally accepted instructional systems development model.
b. The model rarely follows a neat, orderly, step-by-step approach of activities.
c. The model eliminates the need for trainers to provide detailed documents of each
activity found in the model.
d. The model has no underlying assumptions.
Answer: B
Difficulty Level: Medium
9. The ADDIE model is most closely associated with:
a. employee recruitment and selection.
b. employee training and development.
c. diversity management.
d. quality management.
Answer: B
Difficulty Level: Easy
10. Which of the following training programs is mandated by law?
a. Orientation training program
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b. Leadership development program
c. Safety training program
d. Cross-culture training program
Answer: C
Difficulty Level: Easy
11. _____ refers to the process of moving jobs from the United States to other locations in the
world.
a. Inpatriation
b. Job rotation
c. Offshoring
d. Insourcing
Answer: C
Difficulty Level: Easy
12. Which of the following is an example of human capital?
a. Corporate culture
b. Patent
c. Customer loyalty
d. Work-related competence
Answer: D
Difficulty Level: Easy
13. _____ capital refers to the sum of the attributes, life experiences, knowledge,
inventiveness, energy, and enthusiasm that the company’s employees invest in their work.
a. Intellectual
b. Human
c. Customer
d. Social
Answer: B
Difficulty Level: Easy
14. Which of the following statements is true of Millennials?
a. They are also known as Generation X or Baby Boomers.
b. They grew up during a time when the divorce rate doubled, the number of women
working outside the home increased, and the personal computer was invented.
c. They are often considered to be workaholics and rigid in conforming to rules.
d. They are believed to have high levels of self-esteem, to the point of narcissism
sometimes.
Answer: D
Difficulty Level: Medium
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