PERFORMANCE BASED WORK STATEMENT - LAUNDRY
1. General Requirements.
1.1. Scope of Work. The contractor shall furnish all personnel, equipment, facilities, transportation, supplies,
linens, textiles and supervision except as specified herein as Government-Furnished Property, to provide
laundry services, including pickup and delivery. This contract includes all functions, task and responsibilities
normally inherent to a hospital laundry facility. The Contractor shall establish and maintain a system of
records to control, account, and report work performed. All work under this contract shall be accomplished in
accordance with current (a) Joint Commission, (b) the Centers for Disease Control (CDC) and Prevention
Guidelines for Environmental Infection Control in Health-care Facilities (c) Occupational Safety and Health
Administration Standards (OSHA) and (d) any other applicable federal, state and local regulations and
guidelines. All workmanship shall be in accordance with practices established by the Association for Linen
Management (ALM), Dry Cleaning and Laundry Institute, International Textile Rental Services Association
(TRSA), and accepted industry standards. Performance shall be in accordance with the scope of this
Performance Work Statement (PWS) and other specifications or provisions of the contract. Hospital to be
serviced is VA Pittsburgh Healthcare System (VAPHS), consisting of facilities at University Drive and at H.J.
Heinz Delafield Road in Pittsburgh, PA.
1.2. Contractor Experience and Personnel.
1.2.1. Personnel.
1.2.1.1. The contractor shall provide a point of contact that shall be responsible for the performance of the
work. The name of this person and an alternate who shall act for the contractor when the primary is
absent shall be designated in writing to the contracting officer no later than the start of the contract.
1.2.1.2. The on-Site Manager (s) shall be certified by Association of Linen and Laundry Management (ALM),
Textile Rental Services Association (TRSA) or, graduate of an accredited, independently controlled
management-accredited University or College training program emphasizing institutional laundry. The
formal course and/or higher-level education must have been previously established and official paper copy
of certifications or educational documentation provided to the Contracting Officer’s Representative (COR).
The contractor’s on-site Manager(s) shall provide all continuing education required hours to maintain active
credentials from the issuing authority such as ALM or TRSA. The contractor(s) on site manager(s) minimum
achievement level is CLLM-Certified Laundry and Linen Manager credential. The minimal achievement level
is TRSA- Certified Professional Laundry Manager (CPLM).
1.2.1.3. The point of contact and the alternate shall have full authority to act on behalf of the contractor on
all contract matters relating to the daily operation of this contract.
1.2.1.4. The point of contact and alternate must be able to read, write, speak, and understand English
well enough to satisfy all contract performance requirements.
1.2.1.5. The contract point of contact and alternate shall be available during normal duty hours within 60
minutes to meet in person or by phone with Government personnel designated by the contracting officer
to discuss problem areas.
1.2.1.6. When on VA premises, the Contractor personnel shall present a neat appearance and must be
recognizable as an employee of the contractor. This may be accomplished by wearing distinctive clothing
bearing the name of the company, or by wearing appropriate badges or identification tags, which contain
the company name.
1.2.1.7 The Contractor shall ensure that all operators of Contractor-owned vehicles possess evidence of
insurance and a valid state permit to operate the vehicles under their control.
1.2.2. Security Requirements. Unaccompanied access to VAPHS buildings beyond the dock area is not
authorized without written consent from Government personnel. All personnel entering the medical
facility must notify the COR.
, 1.2.3. Removal of contract employee. The Government reserves the right to require immediate temporary
or permanent removal from hospital premises of any individual whose actions raise reasonable suspicion
that patient care or services may be compromised in any way or that pose a threat of harm to other
contractor/Government personnel or self in accordance with VA policy. The employee may be required to
submit to drug/alcohol testing. The Government reserves the right to require temporary or permanent
removal of any individual who refuses testing. Notification of all removals will be made by the Contracting
Officer Representative (COR). Removal of any individual does not relieve the contractor of any performance
requirement.
1.3. Contractor Laundry Facilities.
1.3.1. The laundry facility shall be designed, equipped and ventilated (a) for efficient production of
hygienically cleaned textiles and (b) to minimize the potential dissemination of microbial contaminants that
are external (e.g., dust and dirt) and internal (e.g., soiled laundry, contaminated lint) to the facility.
1.3.2. The laundry contractor has procedures in place and enforces procedures to restrict the employee
traffic moving from one part of the facility to the other such as physical separation barriers and contractor
policy enforcement actualizing the physical separation of clean from soiled sides of the production plant.
1.3.3. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in
accordance with local, state, and federal regulations. Clean area shall maintain a positive air pressure in
relation to adjacent area.
1.3.4 The contractor processing facility where this requirement is to be performed shall be located within
a 120-mile radius from the VAPHS.
1.4. Inventory.
1.4.1. Par level is used to describe the quantity of each textile item soiled and returned for processing in a 24-
hour period. The estimated par levels can be found on Technical Exhibit #1. These quantities are based on
historical usage of the various linens at the VAPHS. The Contract shall deliver sufficient inventory by the end
of business on Fridays to maintain par levels during the weekend and shall except shipment on Mondays for
all linens used over the weekends.
1.4.2. Total System Inventory is used to describe the system wide quantity of each linen or textile item in-
process, in-use, in transit, storage, etc. The Contractor shall maintain a total system inventory for each linen
item of a minimum of seven (7) days. There shall be at least one par level on the bed or in use by customers,
two par levels on VAPHS’s shelves, one par level arriving on station, one par level in the wash/processing
system, one par being picked up and cleaned and one par in our dirty linen area ready for pick up. The VA
shall not accept inventory for delivery or provide inventory for shipment during Saturdays or Sundays.
1.4.3 Inventory – A piece count inventory of pajamas and scrubs shall be taken on approximately the 3rd
weekend of March during each contract year. The inventory shall be categorized by each PJ and scrub line
item listed in Technical Exhibit #1 and by all processing and storage locations at the VA and at the contractor.
An inventorying plan must be provided to and accepted by the COR by February 15th preceding the inventory.
1.4.4 A standard weight per each item listed in agreement shall be established. The agreed upon weight
shall be used to estimate quantities processed during the contract. Standard weights shall not be used for
inventorying purposes.
1.5. Quality Control. The Contractor shall have a documented Quality Control Program to assure that the
requirements of the Contract are provided as specified. A copy of the Contractor’s basic Quality Control
Program shall be available for review by the COR within two (2) weeks of the contract award and at any time
during performance. Subsequent changes to the accepted Quality Control Program must also be submitted
to the COR for acceptance by the Government within 1 week of the change(s) made.
1.6. Quality Assurance.
1. General Requirements.
1.1. Scope of Work. The contractor shall furnish all personnel, equipment, facilities, transportation, supplies,
linens, textiles and supervision except as specified herein as Government-Furnished Property, to provide
laundry services, including pickup and delivery. This contract includes all functions, task and responsibilities
normally inherent to a hospital laundry facility. The Contractor shall establish and maintain a system of
records to control, account, and report work performed. All work under this contract shall be accomplished in
accordance with current (a) Joint Commission, (b) the Centers for Disease Control (CDC) and Prevention
Guidelines for Environmental Infection Control in Health-care Facilities (c) Occupational Safety and Health
Administration Standards (OSHA) and (d) any other applicable federal, state and local regulations and
guidelines. All workmanship shall be in accordance with practices established by the Association for Linen
Management (ALM), Dry Cleaning and Laundry Institute, International Textile Rental Services Association
(TRSA), and accepted industry standards. Performance shall be in accordance with the scope of this
Performance Work Statement (PWS) and other specifications or provisions of the contract. Hospital to be
serviced is VA Pittsburgh Healthcare System (VAPHS), consisting of facilities at University Drive and at H.J.
Heinz Delafield Road in Pittsburgh, PA.
1.2. Contractor Experience and Personnel.
1.2.1. Personnel.
1.2.1.1. The contractor shall provide a point of contact that shall be responsible for the performance of the
work. The name of this person and an alternate who shall act for the contractor when the primary is
absent shall be designated in writing to the contracting officer no later than the start of the contract.
1.2.1.2. The on-Site Manager (s) shall be certified by Association of Linen and Laundry Management (ALM),
Textile Rental Services Association (TRSA) or, graduate of an accredited, independently controlled
management-accredited University or College training program emphasizing institutional laundry. The
formal course and/or higher-level education must have been previously established and official paper copy
of certifications or educational documentation provided to the Contracting Officer’s Representative (COR).
The contractor’s on-site Manager(s) shall provide all continuing education required hours to maintain active
credentials from the issuing authority such as ALM or TRSA. The contractor(s) on site manager(s) minimum
achievement level is CLLM-Certified Laundry and Linen Manager credential. The minimal achievement level
is TRSA- Certified Professional Laundry Manager (CPLM).
1.2.1.3. The point of contact and the alternate shall have full authority to act on behalf of the contractor on
all contract matters relating to the daily operation of this contract.
1.2.1.4. The point of contact and alternate must be able to read, write, speak, and understand English
well enough to satisfy all contract performance requirements.
1.2.1.5. The contract point of contact and alternate shall be available during normal duty hours within 60
minutes to meet in person or by phone with Government personnel designated by the contracting officer
to discuss problem areas.
1.2.1.6. When on VA premises, the Contractor personnel shall present a neat appearance and must be
recognizable as an employee of the contractor. This may be accomplished by wearing distinctive clothing
bearing the name of the company, or by wearing appropriate badges or identification tags, which contain
the company name.
1.2.1.7 The Contractor shall ensure that all operators of Contractor-owned vehicles possess evidence of
insurance and a valid state permit to operate the vehicles under their control.
1.2.2. Security Requirements. Unaccompanied access to VAPHS buildings beyond the dock area is not
authorized without written consent from Government personnel. All personnel entering the medical
facility must notify the COR.
, 1.2.3. Removal of contract employee. The Government reserves the right to require immediate temporary
or permanent removal from hospital premises of any individual whose actions raise reasonable suspicion
that patient care or services may be compromised in any way or that pose a threat of harm to other
contractor/Government personnel or self in accordance with VA policy. The employee may be required to
submit to drug/alcohol testing. The Government reserves the right to require temporary or permanent
removal of any individual who refuses testing. Notification of all removals will be made by the Contracting
Officer Representative (COR). Removal of any individual does not relieve the contractor of any performance
requirement.
1.3. Contractor Laundry Facilities.
1.3.1. The laundry facility shall be designed, equipped and ventilated (a) for efficient production of
hygienically cleaned textiles and (b) to minimize the potential dissemination of microbial contaminants that
are external (e.g., dust and dirt) and internal (e.g., soiled laundry, contaminated lint) to the facility.
1.3.2. The laundry contractor has procedures in place and enforces procedures to restrict the employee
traffic moving from one part of the facility to the other such as physical separation barriers and contractor
policy enforcement actualizing the physical separation of clean from soiled sides of the production plant.
1.3.3. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in
accordance with local, state, and federal regulations. Clean area shall maintain a positive air pressure in
relation to adjacent area.
1.3.4 The contractor processing facility where this requirement is to be performed shall be located within
a 120-mile radius from the VAPHS.
1.4. Inventory.
1.4.1. Par level is used to describe the quantity of each textile item soiled and returned for processing in a 24-
hour period. The estimated par levels can be found on Technical Exhibit #1. These quantities are based on
historical usage of the various linens at the VAPHS. The Contract shall deliver sufficient inventory by the end
of business on Fridays to maintain par levels during the weekend and shall except shipment on Mondays for
all linens used over the weekends.
1.4.2. Total System Inventory is used to describe the system wide quantity of each linen or textile item in-
process, in-use, in transit, storage, etc. The Contractor shall maintain a total system inventory for each linen
item of a minimum of seven (7) days. There shall be at least one par level on the bed or in use by customers,
two par levels on VAPHS’s shelves, one par level arriving on station, one par level in the wash/processing
system, one par being picked up and cleaned and one par in our dirty linen area ready for pick up. The VA
shall not accept inventory for delivery or provide inventory for shipment during Saturdays or Sundays.
1.4.3 Inventory – A piece count inventory of pajamas and scrubs shall be taken on approximately the 3rd
weekend of March during each contract year. The inventory shall be categorized by each PJ and scrub line
item listed in Technical Exhibit #1 and by all processing and storage locations at the VA and at the contractor.
An inventorying plan must be provided to and accepted by the COR by February 15th preceding the inventory.
1.4.4 A standard weight per each item listed in agreement shall be established. The agreed upon weight
shall be used to estimate quantities processed during the contract. Standard weights shall not be used for
inventorying purposes.
1.5. Quality Control. The Contractor shall have a documented Quality Control Program to assure that the
requirements of the Contract are provided as specified. A copy of the Contractor’s basic Quality Control
Program shall be available for review by the COR within two (2) weeks of the contract award and at any time
during performance. Subsequent changes to the accepted Quality Control Program must also be submitted
to the COR for acceptance by the Government within 1 week of the change(s) made.
1.6. Quality Assurance.
