CAM Certified Apartment Manager
QUESTIONS With Accurate Verified
Answers A+ Passed!! 2026/2027
Explain the steps a manager should take to respond to crime. - CORRECT ANSWERS
-• Contact the police (911) immediately
• Provide as much information as possible
• Go to the crime scene and wait for police to arrive
• Determine whether the crime is serious and if the police need to
call for emergency medical attention
• If possible, have a staff member complete an incident report with
the resident
• Keep onlookers away from the scene
• Determine the type of crime committed
• Take notes of anyone tampering with the crime scene
• Try to find witnesses
• Cooperate with the police when they arrive
• Inspect the residence for damage and repairs after the police have
released control
• Take photographs of all windows, doors and property damage
• Suggest the resident make temporary living arrangements until
damage can be repaired
What are the three keys to ensuring residents pay their rent on time? - CORRECT
ANSWERS -• Be persistent
• Be consistent
• Be firm
What are the three keys to good customer service? - CORRECT ANSWERS -•
Communication
• Attitude
• Relationships
What is the cost of turnover when a resident leaves a community? - CORRECT
ANSWERS -• The cost of turnover is generally more then 1-2 months rent per
move out.
, What are the 5 techniques to building rapport? - CORRECT ANSWERS -• Express a
genuine interest in the other person.
• Be genuinely friendly
• Create physical rapport
• Be an active listener
• Seek agreement
What are the 10 techniques for dealing with people from different cultures? - CORRECT
ANSWERS -• Know it's all right to notice the cultural differences between people
• Resist the temptation to stereotype
• Do not lump groups together
• A foreign accent does not indicate the speaker is uneducated or
cannot understand you.
• Non-native speaker of English may sound rude and demanding
when they do not intend to
• Choose your vocabulary carefully
• Avoid negative phrasing
• Watch for signs that you have not been understood
• Participate in the communication process
• Take time to build relationships slowly
Explain the benefit of building relationships with residents. - CORRECT ANSWERS -•
Building relationships with residents' results in high occupancy
rates. When residents feel connected to the community, they are
less likely to move.
Who should complete an application? - CORRECT ANSWERS -• The application is
completed by the prospective resident.
Explain the effects of the Fair Credit Reporting Act (FCRA) and Fair and
Accurate Credit Transaction Act (FACTA) on the applicant screening
process. - CORRECT ANSWERS -• FCRA protects the privacy and insures the
accuracy of consumer
report information and guarantees that the information supplied by
consumer reporting agencies is as accurate as possible.
• FACTA reauthorizes FCRA and addresses consumer concerns
about identity theft and gives consumers the right to limit how
businesses can use their non-public personal information.
What are the three possible outcomes of the screening process and how is
each handled? - CORRECT ANSWERS -• Approved - send an approval letter, and
notify the person by
telephone.
• Approved with conditions - send an approval letter explaining the
conditions of the approval, and immediately telephone the person
to explain the status of his or her application.
QUESTIONS With Accurate Verified
Answers A+ Passed!! 2026/2027
Explain the steps a manager should take to respond to crime. - CORRECT ANSWERS
-• Contact the police (911) immediately
• Provide as much information as possible
• Go to the crime scene and wait for police to arrive
• Determine whether the crime is serious and if the police need to
call for emergency medical attention
• If possible, have a staff member complete an incident report with
the resident
• Keep onlookers away from the scene
• Determine the type of crime committed
• Take notes of anyone tampering with the crime scene
• Try to find witnesses
• Cooperate with the police when they arrive
• Inspect the residence for damage and repairs after the police have
released control
• Take photographs of all windows, doors and property damage
• Suggest the resident make temporary living arrangements until
damage can be repaired
What are the three keys to ensuring residents pay their rent on time? - CORRECT
ANSWERS -• Be persistent
• Be consistent
• Be firm
What are the three keys to good customer service? - CORRECT ANSWERS -•
Communication
• Attitude
• Relationships
What is the cost of turnover when a resident leaves a community? - CORRECT
ANSWERS -• The cost of turnover is generally more then 1-2 months rent per
move out.
, What are the 5 techniques to building rapport? - CORRECT ANSWERS -• Express a
genuine interest in the other person.
• Be genuinely friendly
• Create physical rapport
• Be an active listener
• Seek agreement
What are the 10 techniques for dealing with people from different cultures? - CORRECT
ANSWERS -• Know it's all right to notice the cultural differences between people
• Resist the temptation to stereotype
• Do not lump groups together
• A foreign accent does not indicate the speaker is uneducated or
cannot understand you.
• Non-native speaker of English may sound rude and demanding
when they do not intend to
• Choose your vocabulary carefully
• Avoid negative phrasing
• Watch for signs that you have not been understood
• Participate in the communication process
• Take time to build relationships slowly
Explain the benefit of building relationships with residents. - CORRECT ANSWERS -•
Building relationships with residents' results in high occupancy
rates. When residents feel connected to the community, they are
less likely to move.
Who should complete an application? - CORRECT ANSWERS -• The application is
completed by the prospective resident.
Explain the effects of the Fair Credit Reporting Act (FCRA) and Fair and
Accurate Credit Transaction Act (FACTA) on the applicant screening
process. - CORRECT ANSWERS -• FCRA protects the privacy and insures the
accuracy of consumer
report information and guarantees that the information supplied by
consumer reporting agencies is as accurate as possible.
• FACTA reauthorizes FCRA and addresses consumer concerns
about identity theft and gives consumers the right to limit how
businesses can use their non-public personal information.
What are the three possible outcomes of the screening process and how is
each handled? - CORRECT ANSWERS -• Approved - send an approval letter, and
notify the person by
telephone.
• Approved with conditions - send an approval letter explaining the
conditions of the approval, and immediately telephone the person
to explain the status of his or her application.
