Business Studies Paper 1 – By Robin Naude
1
,Business Studies Paper 1 – By Robin Naude
INDEX
TABLE OF CONTENTS ........................................................................................................................................... 2
CHAPTER 1 .......................................................................................................................................................... 3
LEGISLATION .......................................................................................................................................................... 3
1) Skills Development Act (SDA) ........................................................................................................................... 3
2) Labour Relations Act (LRA) ............................................................................................................................... 4
3) Employment Equity Act (EEA) ........................................................................................................................... 5
4) Basic Conditions of Employment Act (BCEA) ..................................................................................................... 6
5) Compensation for Occupational Injuries and Diseases Act (CIODA/WVBBS) ....................................................... 7
6) Broad-Based Black Economic Empowerment Act (BBBEE) ................................................................................. 7
7) National Credit Act (NCA) ................................................................................................................................ 9
8) Consumer Protection Act (CPA) ...................................................................................................................... 10
CHAPTER 2 ........................................................................................................................................................ 12
HUMAN RESOURCES FUNCTION ........................................................................................................................... 12
2.1) Recruitment ............................................................................................................................................... 12
2.2) Selection ................................................................................................................................................... 13
2.3)Induction .................................................................................................................................................... 14
2.4)Placement .................................................................................................................................................. 15
2.5)Salary provisions ......................................................................................................................................... 15
2.6) Fringe benefits ............................................................................................................................................ 16
2.7)Implications of Legislation on the Human Resources Function ....................................................................... 17
CHAPTER 5 ........................................................................................................................................................ 18
MACRO ENVIRONMENT ............................................................................................................................................... 18
5.1) Strategic Management Processes ................................................................................................................ 18
5.2) Strategic Management Processes ................................................................................................................ 20
CHAPTER 7 ........................................................................................................................................................ 23
QUALITY ................................................................................................................................................................. 23
7.1) Quality And Quality Concepts ...................................................................................................................... 23
7.2)Total Quality Management (TQM) .................................................................................................................. 25
2
, Business Studies Paper 1 – By Robin Naude
CHAPTER 1
LEGISLATION
1) Skills Development Act ( SDA )
PURPOSE
• Improve skills of SA citizens
• Improve skills of workers
• Invest in education and training
IMPACT
POSITIVE
o Increase the number of skilled workers
o Improve service delivery
NEGATIVE
o Time-consuming and an admin burden
o Difficult to monitor
NON-COMPLIANCE WAYS TO COMPLY
• Prevent access to training • Display law in the workplace
• Prevent access to learnerships • Register with SETA’s
• Unfair promotion of skills • Provide opportunities for all workers to improve
skills
CONSEQUENCES OF VIOLATION
• Can get a compliance order.
• Can face large fines if law is not followed.
• Operating license can be revoked.
• May not offer apprenticeships to workers or claim grants.
ROLE OF SETA’S (SECTORAL EDUCATION AND TRAINING AUTHORITIES)
Roll o Register learnerships.
o Promote apprenticeships.
o Develop skills for different sectors.
Funding for SETA’s o Donations from the public
o Excess funds from government
o Funds received for service delivery
o Skills Development Levy ( SDL ) is paid by employers to SARS.
3
1
,Business Studies Paper 1 – By Robin Naude
INDEX
TABLE OF CONTENTS ........................................................................................................................................... 2
CHAPTER 1 .......................................................................................................................................................... 3
LEGISLATION .......................................................................................................................................................... 3
1) Skills Development Act (SDA) ........................................................................................................................... 3
2) Labour Relations Act (LRA) ............................................................................................................................... 4
3) Employment Equity Act (EEA) ........................................................................................................................... 5
4) Basic Conditions of Employment Act (BCEA) ..................................................................................................... 6
5) Compensation for Occupational Injuries and Diseases Act (CIODA/WVBBS) ....................................................... 7
6) Broad-Based Black Economic Empowerment Act (BBBEE) ................................................................................. 7
7) National Credit Act (NCA) ................................................................................................................................ 9
8) Consumer Protection Act (CPA) ...................................................................................................................... 10
CHAPTER 2 ........................................................................................................................................................ 12
HUMAN RESOURCES FUNCTION ........................................................................................................................... 12
2.1) Recruitment ............................................................................................................................................... 12
2.2) Selection ................................................................................................................................................... 13
2.3)Induction .................................................................................................................................................... 14
2.4)Placement .................................................................................................................................................. 15
2.5)Salary provisions ......................................................................................................................................... 15
2.6) Fringe benefits ............................................................................................................................................ 16
2.7)Implications of Legislation on the Human Resources Function ....................................................................... 17
CHAPTER 5 ........................................................................................................................................................ 18
MACRO ENVIRONMENT ............................................................................................................................................... 18
5.1) Strategic Management Processes ................................................................................................................ 18
5.2) Strategic Management Processes ................................................................................................................ 20
CHAPTER 7 ........................................................................................................................................................ 23
QUALITY ................................................................................................................................................................. 23
7.1) Quality And Quality Concepts ...................................................................................................................... 23
7.2)Total Quality Management (TQM) .................................................................................................................. 25
2
, Business Studies Paper 1 – By Robin Naude
CHAPTER 1
LEGISLATION
1) Skills Development Act ( SDA )
PURPOSE
• Improve skills of SA citizens
• Improve skills of workers
• Invest in education and training
IMPACT
POSITIVE
o Increase the number of skilled workers
o Improve service delivery
NEGATIVE
o Time-consuming and an admin burden
o Difficult to monitor
NON-COMPLIANCE WAYS TO COMPLY
• Prevent access to training • Display law in the workplace
• Prevent access to learnerships • Register with SETA’s
• Unfair promotion of skills • Provide opportunities for all workers to improve
skills
CONSEQUENCES OF VIOLATION
• Can get a compliance order.
• Can face large fines if law is not followed.
• Operating license can be revoked.
• May not offer apprenticeships to workers or claim grants.
ROLE OF SETA’S (SECTORAL EDUCATION AND TRAINING AUTHORITIES)
Roll o Register learnerships.
o Promote apprenticeships.
o Develop skills for different sectors.
Funding for SETA’s o Donations from the public
o Excess funds from government
o Funds received for service delivery
o Skills Development Levy ( SDL ) is paid by employers to SARS.
3
