DELL CLIENT FOUNDATION STUDY EXAM GUIDE
QUESTIONS AND ANSWERS FIRM A+
✔✔When do you select the BT Disable setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔If BT Disabled label is present inside the bottom door or chassis.
✔✔Choose all that apply: Which of the following statements are true about the New
PSU BIST? - ✔✔To start the PSU BIST: Plug in the AC power cord & note the LED light
status
To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST
reset time), and then plug-in the AC power cord
Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
✔✔How will you initiate ePSA in a Dell system? - ✔✔Press F12 to enter one time boot
menu and then select diagnostics.
✔✔What does Factory Data Reset do to on a Dell Venue Tablet? - ✔✔Will erase all
personal data and downloaded applications on the Tablet.
✔✔Choose all that apply: Which of the following statements are true about Latitude
Self-Heal recovery? - ✔✔Before replacing system board perform self-heal as a
mandatory step.
When self-heal is triggered, system will auto power-on with a blank screen, reboots a
couple of times (watch for the LED lights (Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on with the Dell logo.
✔✔Which Dell diagnostic tool can be used as a troubleshooting tool when the system
fails to boot into the OS? - ✔✔ePSA
✔✔What is Thermal grease? - ✔✔Thermal grease is a substance used to manage
better heat conduction between two surfaces such as Processor and Heatsink.
✔✔How do you perform a Latitude Self-Heal Recovery? - ✔✔Unplug the AC adapter &
remove primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea
power -> Plug-in the AC adapter
✔✔The LCD has passed the BIST, but there is still a video problem. What other
components should be checked and in what order? - ✔✔LCD cable, inverter board,
system board
QUESTIONS AND ANSWERS FIRM A+
✔✔When do you select the BT Disable setting in Service Menu of Manufacturing Mode
(SMMM)? - ✔✔If BT Disabled label is present inside the bottom door or chassis.
✔✔Choose all that apply: Which of the following statements are true about the New
PSU BIST? - ✔✔To start the PSU BIST: Plug in the AC power cord & note the LED light
status
To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST
reset time), and then plug-in the AC power cord
Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
✔✔How will you initiate ePSA in a Dell system? - ✔✔Press F12 to enter one time boot
menu and then select diagnostics.
✔✔What does Factory Data Reset do to on a Dell Venue Tablet? - ✔✔Will erase all
personal data and downloaded applications on the Tablet.
✔✔Choose all that apply: Which of the following statements are true about Latitude
Self-Heal recovery? - ✔✔Before replacing system board perform self-heal as a
mandatory step.
When self-heal is triggered, system will auto power-on with a blank screen, reboots a
couple of times (watch for the LED lights (Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on with the Dell logo.
✔✔Which Dell diagnostic tool can be used as a troubleshooting tool when the system
fails to boot into the OS? - ✔✔ePSA
✔✔What is Thermal grease? - ✔✔Thermal grease is a substance used to manage
better heat conduction between two surfaces such as Processor and Heatsink.
✔✔How do you perform a Latitude Self-Heal Recovery? - ✔✔Unplug the AC adapter &
remove primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea
power -> Plug-in the AC adapter
✔✔The LCD has passed the BIST, but there is still a video problem. What other
components should be checked and in what order? - ✔✔LCD cable, inverter board,
system board
