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1. A property manager receives a tenant complaint about mold growth in a
bathroom. What should be the FIRST action?
A. Ignore the complaint until lease renewal
B. Document the complaint and inspect the issue promptly
C. Evict the tenant immediately
D. Raise the rent
Answer: B
Rationale: Health and safety complaints require prompt documentation and
inspection.
2. A landlord wishes to increase rent during a fixed-term lease. Under most
state laws, this is:
A. Allowed anytime
B. Allowed only with verbal notice
C. Not allowed unless lease permits it
D. Required annually
Answer: C
Rationale: Lease terms control rent during fixed periods.
3. A property manager discovers unauthorized occupants in a rental unit.
BEST action is to:
, A. Shut off utilities immediately
B. Review lease terms and issue proper notice
C. Remove occupants personally
D. Ignore the issue
Answer: B
Rationale: Lease enforcement requires proper legal notice.
4. Security deposits are generally intended to cover:
A. Normal wear and tear
B. Property taxes
C. Tenant damages beyond normal wear
D. Mortgage payments
Answer: C
Rationale: Deposits protect against damages exceeding ordinary use.
5. A tenant reports no heat during winter. The property manager should:
A. Delay repairs until spring
B. Respond promptly because habitability may be affected
C. Increase rent
D. Evict the tenant
Answer: B
Rationale: Heat is essential for habitability.
6. Fair housing laws prohibit discrimination based on:
A. Income level only
B. Personal friendships
C. Protected classes such as race, religion, sex, or disability
D. Credit history
Answer: C
*Rationale: Federal
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questions start with the first 50 for this examProperty Manager Licensing Exam
,1. A property manager receives a tenant complaint about a leaking roof
during a storm. The FIRST action should be:
A. Wait until the storm ends and reassess later
B. Document the complaint and initiate emergency maintenance response
C. Inform the tenant to repair it themselves
D. Terminate the lease
Answer: B
Rationale: Active leaks during storms are emergencies affecting habitability
and require immediate response.
2. A landlord wants to raise rent mid-lease without a clause allowing it. This is:
A. Allowed with 30-day notice
B. Prohibited under lease terms
C. Required by law
D. Automatically permitted in emergencies
Answer: B
Rationale: Rent increases during fixed leases are only allowed if the lease
permits them.
3. A property manager suspects illegal subletting. The BEST first step is to:
A. Immediately evict the tenant
B. Investigate lease terms and gather evidence
C. Call the police without review
D. Shut off utilities
Answer: B
Rationale: Due process requires verifying lease violations before action.
4. A tenant refuses entry for emergency repairs. The manager should:
A. Force entry immediately without notice
B. Document refusal and follow emergency entry laws
C. Ignore the issue
D. Increase rent
Answer: B
Rationale: Emergency access is allowed but must follow legal procedures.
5. Security deposits are primarily used for:
A. Upgrades to the property
, B. Covering unpaid rent and damages beyond normal wear
C. Maintenance of common areas
D. Insurance premiums
Answer: B
Rationale: Deposits protect landlords from tenant-caused losses.
6. A tenant reports mold growth. The property manager should FIRST:
A. Ignore until tenant moves out
B. Inspect and assess potential health hazard
C. Raise rent
D. Issue eviction notice
Answer: B
Rationale: Mold may create health and habitability issues requiring
inspection.
7. Fair Housing laws prohibit discrimination based on:
A. Political preference
B. Protected classes such as race, religion, and disability
C. Social media activity
D. Employment type only
Answer: B
Rationale: Federal law protects specific classes from discrimination.
8. A tenant requests reasonable accommodation for disability. The manager
must:
A. Deny automatically
B. Consider and provide unless it causes undue hardship
C. Increase rent
D. Ignore request
Answer: B
Rationale: Fair Housing requires reasonable accommodations.
9. A property manager discovers a gas leak. FIRST action is to:
A. Wait for maintenance schedule
B. Evacuate and contact emergency services
C. Turn on ventilation fans only
D. Notify tenant to continue use