IST 305 MID TERM EXAM QUESTIONS AND VERIFIED
ANSWERS
Competitive Advantages gained through IT - Answers - operational excellence
new products, services, and business models customer/supplier intimacy
improved decision making
What is the role of Senior Management - Answers - Make strategic decisions
What is the role of operational management - Answers - People who monitor the day to
day activities of an organization
What is a knowledge worker - Answers - Architects who design products or services
and create knowledge
Data Workers - Answers - People such as secretaries or bookkeepers who process the
organization's paperwork
Production Workers - Answers - People who actually produce the products or services
of the organization
Complementary Assets - Answers - Additional assets required to derive value from a
primary investment
Business Process - Answers - The unique ways in which organizations coordinate and
organize work activities, information, and knowledge to produce a product or service
Information System - Answers - Interrelated components working together to collect,
process, store, and disseminate information to support decision making, coordination,
control, analysis, and visualization in an organization
Business Process of manufacturing (3) - Answers - Assembling the product
Checking for quality
Producing bills of materials
Business Process of Sales and Marketing (3) - Answers - Identifying customers
Making customers aware of the product
Selling the product
Business process of finance and accounting (3) - Answers - Paying creditors
Creating financial statements
Managing cash accounts
, Business process of human resources - Answers - Hiring employees
Evaluating employees' job performance
Enrolling employees in benefits plans
Why is Middle Management interested in MIS Systems - Answers - They get the
transaction electronically then they can make reports
Digital Dashboards (Essay) - Answers - Displays on a single screen graphs and charts
of key performance indicators for managing a company. A digital dashboard delivers
comprehensive and accurate information for decision making, often using a single
screen. The graphical overview of key performance indicators helps managers quickly
spot areas that need attention.
IT Governance - Answers - Strategy and policies for using information technology within
an organization, specifying the decision rights and accountabilities to ensure that
information technology supports the organization's strategies and objectives.
Difference between collaboration and teams - Answers - Collaboration is working with
others to achieve shared and explicit goals. Collaboration focuses on task or mission
accomplishment and usually takes place in a business or other organization and
between businesses
Teams have a specific mission that someone in the business assigned to them. Team
members need to collaborate on the accomplishment of specific tasks and collectively
achieve the team mission.
What do you need a computer programmer to do to add value? - Answers - Business
processes in automation
System Analyst - Answers - Go to business users and ask what needs to be
accomplished- Explain it to IT
Chief Information Officer (CIO) - Answers - Senior manager in charge of the information
systems
End User - Answers - Representatives of departments outside the information systems
group for whom applications are developed
What is an organization - Answers - Stable, formal social structure that takes resources
from the environment and processes them to produce outputs
Agency Theory - Answers - Economic theory that views the firm as a nexus of contracts
among self-interested individuals who must be supervised and managed
Organizational Resistance - Answers - Because information systems potentially change
an organization's structure, culture, business processes, and strategy, there is often
considerable resistance to them when they are introduced
ANSWERS
Competitive Advantages gained through IT - Answers - operational excellence
new products, services, and business models customer/supplier intimacy
improved decision making
What is the role of Senior Management - Answers - Make strategic decisions
What is the role of operational management - Answers - People who monitor the day to
day activities of an organization
What is a knowledge worker - Answers - Architects who design products or services
and create knowledge
Data Workers - Answers - People such as secretaries or bookkeepers who process the
organization's paperwork
Production Workers - Answers - People who actually produce the products or services
of the organization
Complementary Assets - Answers - Additional assets required to derive value from a
primary investment
Business Process - Answers - The unique ways in which organizations coordinate and
organize work activities, information, and knowledge to produce a product or service
Information System - Answers - Interrelated components working together to collect,
process, store, and disseminate information to support decision making, coordination,
control, analysis, and visualization in an organization
Business Process of manufacturing (3) - Answers - Assembling the product
Checking for quality
Producing bills of materials
Business Process of Sales and Marketing (3) - Answers - Identifying customers
Making customers aware of the product
Selling the product
Business process of finance and accounting (3) - Answers - Paying creditors
Creating financial statements
Managing cash accounts
, Business process of human resources - Answers - Hiring employees
Evaluating employees' job performance
Enrolling employees in benefits plans
Why is Middle Management interested in MIS Systems - Answers - They get the
transaction electronically then they can make reports
Digital Dashboards (Essay) - Answers - Displays on a single screen graphs and charts
of key performance indicators for managing a company. A digital dashboard delivers
comprehensive and accurate information for decision making, often using a single
screen. The graphical overview of key performance indicators helps managers quickly
spot areas that need attention.
IT Governance - Answers - Strategy and policies for using information technology within
an organization, specifying the decision rights and accountabilities to ensure that
information technology supports the organization's strategies and objectives.
Difference between collaboration and teams - Answers - Collaboration is working with
others to achieve shared and explicit goals. Collaboration focuses on task or mission
accomplishment and usually takes place in a business or other organization and
between businesses
Teams have a specific mission that someone in the business assigned to them. Team
members need to collaborate on the accomplishment of specific tasks and collectively
achieve the team mission.
What do you need a computer programmer to do to add value? - Answers - Business
processes in automation
System Analyst - Answers - Go to business users and ask what needs to be
accomplished- Explain it to IT
Chief Information Officer (CIO) - Answers - Senior manager in charge of the information
systems
End User - Answers - Representatives of departments outside the information systems
group for whom applications are developed
What is an organization - Answers - Stable, formal social structure that takes resources
from the environment and processes them to produce outputs
Agency Theory - Answers - Economic theory that views the firm as a nexus of contracts
among self-interested individuals who must be supervised and managed
Organizational Resistance - Answers - Because information systems potentially change
an organization's structure, culture, business processes, and strategy, there is often
considerable resistance to them when they are introduced
