IST 305 EXAM 2 QUESTIONS AND VERIFIED
ANSWERS
Analytical CRM applications - Answers - are based on data warehouses consolidated
from operational CRM applications.
A suite of integrated software modules for finance and accounting, human resources,
manufacturing and production, and sales and marketing that allows data to be used by
multiple functions and business processes best describes - Answers - ERP systems.
True or False: Wal-mart's strategy of continuous replenishment of inventory based on
actual customer purchases is an example a pull-based SCM model. - Answers - True
In a(n) ________ strategy, components arrive exactly at the moment they are needed,
and finished goods are shipped as they leave the assembly line. - Answers - Just in
time for
Which of the following is not true about enterprise systems? - Answers - Enterprise
software is expressly built to allow companies to mimic their unique business practices.
Enterprise software is expressly built to allow companies to mimic their unique business
practices. - Answers - unforeseeable events
________ CRM includes customer-facing applications such as tools for sales force
automation, call center and customer service support, and marketing automation -
Answers - operational
Operational CRM applications include tools for - Answers - salesforce automation
A supply chain driven by actual customer orders or purchases follows a ________
model - Answers - Pull- based model
supply chain planning systems - Answers - identify the transportation mode to use for
product delivery.
Why is overstocking warehouses not an effective solution for a problem of low
availability? - Answers - It increases inventory costs.
Analyzing customer buying patterns is an example of - Answers - Analytical CRM
True and False: Companies can use configuration tables provided by the enterprise
software to tailor a particular aspect of the system to the way it does business. -
Answers - True
ANSWERS
Analytical CRM applications - Answers - are based on data warehouses consolidated
from operational CRM applications.
A suite of integrated software modules for finance and accounting, human resources,
manufacturing and production, and sales and marketing that allows data to be used by
multiple functions and business processes best describes - Answers - ERP systems.
True or False: Wal-mart's strategy of continuous replenishment of inventory based on
actual customer purchases is an example a pull-based SCM model. - Answers - True
In a(n) ________ strategy, components arrive exactly at the moment they are needed,
and finished goods are shipped as they leave the assembly line. - Answers - Just in
time for
Which of the following is not true about enterprise systems? - Answers - Enterprise
software is expressly built to allow companies to mimic their unique business practices.
Enterprise software is expressly built to allow companies to mimic their unique business
practices. - Answers - unforeseeable events
________ CRM includes customer-facing applications such as tools for sales force
automation, call center and customer service support, and marketing automation -
Answers - operational
Operational CRM applications include tools for - Answers - salesforce automation
A supply chain driven by actual customer orders or purchases follows a ________
model - Answers - Pull- based model
supply chain planning systems - Answers - identify the transportation mode to use for
product delivery.
Why is overstocking warehouses not an effective solution for a problem of low
availability? - Answers - It increases inventory costs.
Analyzing customer buying patterns is an example of - Answers - Analytical CRM
True and False: Companies can use configuration tables provided by the enterprise
software to tailor a particular aspect of the system to the way it does business. -
Answers - True
