Chapter 7 Restaurant Operations Questions – Practice Questions, Study Guide,
and Exam Review
Human Resource Management - ANS ✔✔Plan training programs for employees, Interview
applicants for employment
Financial Management - ANS ✔✔Balance cash at end of shift, Authorize payment on vendor
invoices
Administrative Management - ANS ✔✔Create and execute local establishment marketing
activities, Attend off-site workshops and training sessions
Operations Management - ANS ✔✔Repair or supervise repair of equipment, Check stock levels
and submit orders as necessary
Name ways that new employees are recruited. - ANS ✔✔New employees may be recruited
through referrals, advertising, and help from the district manager or supervisor.
Explain key tasks of administrative management. - ANS ✔✔Key administrative tasks include
scheduling/coordinating work; planning, including developing and implementing action plans;
and communicating with managers through memos, reports, and other documentation.
Explain key tasks of operations management. - ANS ✔✔Key tasks of operations management
include conducting routine maintenance checks, directing opening and closing activities for the
establishment, asking customers about the quality of the food and service, and accompanying
local officials on health inspections of the establishment.
According to Danny Meyer, Founder of the Shake Shack, all employees are expected to focus on
their work and respect each other. This is instilled into employees starting with their first day.
, Which functional area of restaurant management is recognized for providing training and
feedback? - ANS ✔✔Human Resource Management
Which of the functional areas of restaurant management would the task of providing a fine
dining quality product and experience be most closely aligned? - ANS ✔✔Operations
Management
The job of a restaurant general manager requires strong organization and ______ skills. - ANS
✔✔Leadership The general manager is responsible for the overall success of the restaurant and
requires strong skills in leadership and organization.
The assistant restaurant manager ____________________. - ANS ✔✔Does some of the duties
of the restaurant general manager The assistant manager completes some of the duties of the
general manager but not all of them on a regular basis.
Define curbside appeal. - ANS ✔✔Curbside appeal is best described as keeping the restaurant
looking attractive and welcoming, including the parking lot.
Explain the suggestion for steps to take in table service. - ANS ✔✔he suggested steps for table
service were designed to provide an enjoyable experience to the guest and to help the server
stay organized.
Explain the purpose of forecasting. - ANS ✔✔Forecasting is necessary for calculating projected
sales, labor costs, and staffing levels.
Restaurant employees who work in the front of the house include anyone who ________. - ANS
✔✔Has guest contact Front-of-the-house positions are defined as those with guest contact.
Which of the following POS systems for iPad would be best for a quick-service restaurant or
café? - ANS ✔✔Square This is good for quick-service restaurants or cafés and can be used as a
simple cash register.
and Exam Review
Human Resource Management - ANS ✔✔Plan training programs for employees, Interview
applicants for employment
Financial Management - ANS ✔✔Balance cash at end of shift, Authorize payment on vendor
invoices
Administrative Management - ANS ✔✔Create and execute local establishment marketing
activities, Attend off-site workshops and training sessions
Operations Management - ANS ✔✔Repair or supervise repair of equipment, Check stock levels
and submit orders as necessary
Name ways that new employees are recruited. - ANS ✔✔New employees may be recruited
through referrals, advertising, and help from the district manager or supervisor.
Explain key tasks of administrative management. - ANS ✔✔Key administrative tasks include
scheduling/coordinating work; planning, including developing and implementing action plans;
and communicating with managers through memos, reports, and other documentation.
Explain key tasks of operations management. - ANS ✔✔Key tasks of operations management
include conducting routine maintenance checks, directing opening and closing activities for the
establishment, asking customers about the quality of the food and service, and accompanying
local officials on health inspections of the establishment.
According to Danny Meyer, Founder of the Shake Shack, all employees are expected to focus on
their work and respect each other. This is instilled into employees starting with their first day.
, Which functional area of restaurant management is recognized for providing training and
feedback? - ANS ✔✔Human Resource Management
Which of the functional areas of restaurant management would the task of providing a fine
dining quality product and experience be most closely aligned? - ANS ✔✔Operations
Management
The job of a restaurant general manager requires strong organization and ______ skills. - ANS
✔✔Leadership The general manager is responsible for the overall success of the restaurant and
requires strong skills in leadership and organization.
The assistant restaurant manager ____________________. - ANS ✔✔Does some of the duties
of the restaurant general manager The assistant manager completes some of the duties of the
general manager but not all of them on a regular basis.
Define curbside appeal. - ANS ✔✔Curbside appeal is best described as keeping the restaurant
looking attractive and welcoming, including the parking lot.
Explain the suggestion for steps to take in table service. - ANS ✔✔he suggested steps for table
service were designed to provide an enjoyable experience to the guest and to help the server
stay organized.
Explain the purpose of forecasting. - ANS ✔✔Forecasting is necessary for calculating projected
sales, labor costs, and staffing levels.
Restaurant employees who work in the front of the house include anyone who ________. - ANS
✔✔Has guest contact Front-of-the-house positions are defined as those with guest contact.
Which of the following POS systems for iPad would be best for a quick-service restaurant or
café? - ANS ✔✔Square This is good for quick-service restaurants or cafés and can be used as a
simple cash register.
