APCO PST1 STUDY GUIDE ACTUAL EXAM
PAPER 2026 100 QUESTIONS WITH
CORRECT ANSWERS GRADED A+
⩥ T/F: Professionalism is defined by who you are, what you do, and
how others perceive you. Answer: True
⩥ T/F: Ethics involves an individual's personal, professional, and
organization rules of conduct. Answer: True
⩥ T/F: The three primary fields of public safety communications are law
enforcement communications, fire service communications, and
emergency management communications. Answer: False
⩥ T/F: The term "vital statistics" defines the primary functions or tasks
of public safety communications systems. Answer: True
⩥ T/F: Computer-Aided Dispatch (CAD) systems, maps, and the
Internet are examples of PSAP informational sources. Answer: True
⩥ T/F: A policy is a guide to action and a procedure is a guide to
thinking. Answer: False
,⩥ The operational relationship between telecommunicators, supervisors,
and managers is defined by the PSAP's? Answer: Chain of Command
⩥ The vital services of a public safety communications system are to
provide the communications between the PSAP and? Answer: The
public, agency personnel, other agencies, and support services
⩥ A process for supplying supplemental personnel, equipment, or other
resources to assist other agencies in time of need is referred to as?
Answer: Mutual Aid
⩥ T/F: Quality Assurance programs in the PSAP include actions taken to
ensure that standards and procedures are met and followed. Answer:
True
⩥ T/F: A question that can't be answered "yes" or "no" is referred to as
an open-ended question. Answer: True
⩥ T/F: Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls
for service. Answer: False
⩥ T/F: Repeating in a short declarative statement the emotions or
feelings the speaker is communicating is applying the active listening
technique of paraphrasing. Answer: False
, ⩥ T/F: An observation is based on assumptions and an inference is based
on facts. Answer: False
⩥ T/F: As part of customer service, callers expect to talk to a
professional, be treated with courtesy, and speak to a person that can
solve their problem. Answer: True
⩥ The six components of the communications cycle are: Answer:
Sender, receiver, context, message, medium, and feedback.
⩥ Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, and listening for the main point and
rationale behind what is being said is the definitions of: Answer: Active
listening
⩥ Physically signaling that you are listening is applying the listening
technique of: Answer: Non-verbal attending
⩥ The average individual speaks at a rate of approximately how many
words per minute (WPM)? Answer: 150
⩥ T/F: Emergency calls can only come in on emergency lines. Answer:
False
PAPER 2026 100 QUESTIONS WITH
CORRECT ANSWERS GRADED A+
⩥ T/F: Professionalism is defined by who you are, what you do, and
how others perceive you. Answer: True
⩥ T/F: Ethics involves an individual's personal, professional, and
organization rules of conduct. Answer: True
⩥ T/F: The three primary fields of public safety communications are law
enforcement communications, fire service communications, and
emergency management communications. Answer: False
⩥ T/F: The term "vital statistics" defines the primary functions or tasks
of public safety communications systems. Answer: True
⩥ T/F: Computer-Aided Dispatch (CAD) systems, maps, and the
Internet are examples of PSAP informational sources. Answer: True
⩥ T/F: A policy is a guide to action and a procedure is a guide to
thinking. Answer: False
,⩥ The operational relationship between telecommunicators, supervisors,
and managers is defined by the PSAP's? Answer: Chain of Command
⩥ The vital services of a public safety communications system are to
provide the communications between the PSAP and? Answer: The
public, agency personnel, other agencies, and support services
⩥ A process for supplying supplemental personnel, equipment, or other
resources to assist other agencies in time of need is referred to as?
Answer: Mutual Aid
⩥ T/F: Quality Assurance programs in the PSAP include actions taken to
ensure that standards and procedures are met and followed. Answer:
True
⩥ T/F: A question that can't be answered "yes" or "no" is referred to as
an open-ended question. Answer: True
⩥ T/F: Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls
for service. Answer: False
⩥ T/F: Repeating in a short declarative statement the emotions or
feelings the speaker is communicating is applying the active listening
technique of paraphrasing. Answer: False
, ⩥ T/F: An observation is based on assumptions and an inference is based
on facts. Answer: False
⩥ T/F: As part of customer service, callers expect to talk to a
professional, be treated with courtesy, and speak to a person that can
solve their problem. Answer: True
⩥ The six components of the communications cycle are: Answer:
Sender, receiver, context, message, medium, and feedback.
⩥ Demonstrating an interest and understanding in what is being said by
staying focused, asking questions, and listening for the main point and
rationale behind what is being said is the definitions of: Answer: Active
listening
⩥ Physically signaling that you are listening is applying the listening
technique of: Answer: Non-verbal attending
⩥ The average individual speaks at a rate of approximately how many
words per minute (WPM)? Answer: 150
⩥ T/F: Emergency calls can only come in on emergency lines. Answer:
False
