WGU C208 CHANGE MANAGEMENT AND
INNOVATION ASSESSMENT UPDATED CASE
PAPER SOLVED QUESTIONS FULL
SOLUTION PACK
●● Which of the following does not characterize the management style
known as empowerment?
Answer: Reliance on hierarchy
●● What is the first step in John Kotter's eight-step process for
transformational change?
Answer: Establish a sense of urgency
●● Which of the following is not an explanation for why people resist
change at work?
Answer: Management has explained and demonstrated the need for
change.
●● Why does John Kotter advocate creating "short-term wins" in his
eight-step process for change?
Answer: They help to create a feeling of progress as well as an
opportunity to reward employees
, ●● The development of the Internet is an example of
Answer: radical innovation
●● Which stage in Kurt Lewin's change model involves people
employing new skills and attitudes and being rewarded by the
organization for doing so?
Answer: Refreezing
●● Which of the following is not one of the four stages of change in the
Black and Gregersen model?
Answer: Do the new right thing, and do it fairly well at first
●● Sustaining organizational change through continued focus occurs
during which step in the ADKAR model?
Answer: Reinforcement
●● A manager who is comfortable with risk will be more likely to lead
which sort of change effort?
Answer: Revolutionary
●● The third step of the Cisco Change Roadmap (CCR) is
Answer: Manage
INNOVATION ASSESSMENT UPDATED CASE
PAPER SOLVED QUESTIONS FULL
SOLUTION PACK
●● Which of the following does not characterize the management style
known as empowerment?
Answer: Reliance on hierarchy
●● What is the first step in John Kotter's eight-step process for
transformational change?
Answer: Establish a sense of urgency
●● Which of the following is not an explanation for why people resist
change at work?
Answer: Management has explained and demonstrated the need for
change.
●● Why does John Kotter advocate creating "short-term wins" in his
eight-step process for change?
Answer: They help to create a feeling of progress as well as an
opportunity to reward employees
, ●● The development of the Internet is an example of
Answer: radical innovation
●● Which stage in Kurt Lewin's change model involves people
employing new skills and attitudes and being rewarded by the
organization for doing so?
Answer: Refreezing
●● Which of the following is not one of the four stages of change in the
Black and Gregersen model?
Answer: Do the new right thing, and do it fairly well at first
●● Sustaining organizational change through continued focus occurs
during which step in the ADKAR model?
Answer: Reinforcement
●● A manager who is comfortable with risk will be more likely to lead
which sort of change effort?
Answer: Revolutionary
●● The third step of the Cisco Change Roadmap (CCR) is
Answer: Manage
