TIONS AND VERIFIED ANSWERS|GRADED A+|PASS FIRST AT-
Campaign - ANSWER Allows for tracking of marketing initiatives in detail
Lookup relationship field - ANSWER Links two objects together
AppExchange - ANSWER Use this to find solutions for complex processes (such as pro-
cessing credit card payments)
Which two levels of access should be set when sharing a document folder with users? - AN-
SWER -Read Only
-Read/Write
The Opportunity page layout contains this type of field to track competitors - ANSWER
Competitors field
Case - ANSWER SObject representing a customer issue or problem
A System Administrator created a workflow rule that sends email alerts when a Case with a
high priority is created. A new Support Engineer who works remotely at Universal Containers
complains about not receiving the email alerts. All other users at Universal Containers re-
ceive these email alerts. - ANSWER Verify the user's email address
High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or be es-
calated to a queue called "High Priority Queue."
An administrator needs to configure the case management process to implement this re-
quirement.
1
,How should the administrator achieve this goal? - ANSWER Create an escalation rule to
assign all cases where status = high to the high priority queue based on the last modification
time and set the age over to 3 (hours)
Escalation Rules - ANSWER Automatically escalate cases when the case meets the criteria
defined in the rule entry, such as when cases are not resolved within a certain timeframe
The managers at Ursa Major Solar asked the administrator to quickly provide access to sales
reports and dashboards.
How can this be done? - ANSWER Search the AppExchange for free adoption report apps
Which two objects can be related to Campaign Members? - ANSWER -Leads
-Contacts
The administrator at Ursa Major Solar needs to provide information for total Salesforce li-
censes, used licenses, and the remaining Salesforce licenses.
Where in setup can this information be found? - ANSWER Company Information
At Ursa Major Solar, an administrator has set up a new user. The user needs to activate the
account before the email link expires by default.
How long does the user have before the link expires? - ANSWER 7 days
Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read
Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts.
Some Contacts are owned by AEs, and other Contacts are owned by support reps.
How should the System Administrator ensure the AEs can edit all the Contacts associated
with their Accounts, no matter who owns the Contact? - ANSWER Select the edit all asso-
ciated contacts option for the AE Role in the Role Hierarchy.
Ursa Major Solar's administrator created a new account record type, but when marketing us-
ers are creating new account records, they are unable to choose the new record type.
2
,What are two potential causes of this issue? - ANSWER -The record type is deactivated.
-The record type is disabled on the marketing user profile.
The administrator for the Cloud Kicks has a flow that makes several updates to Contacts
when they are being created. If the Contact Status is "New" and the Contact's email is
known, the administrator would also like to send a welcome email.
What should the administrator do to complete this requirement? - ANSWER -Update the
flow with a decision to send the email when needed.
Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to cre-
ate user records in Salesforce without activating them.
Which two methods allow the administrator to achieve this goal? - ANSWER -Create a
.csv file ensuring that IsActive = False, and use the data loader to insert.
-Click Add Multiple Users and ensure that Generate New Password and Notify User Immedi-
ately are unchecked.
Ursa Major Solar (UMS) is using the workflow field update.
Which two actions can UMS complete with this feature? - ANSWER -Apply a specific
value to a field.
-Modify the record type of a record.
Ursa Major Solar has a million new Account records to upload into Salesforce.
What is the recommended method for uploading this data? - ANSWER Utilize the Data
Loader.
Data Loader - ANSWER Can be used to load up to 5 million records into Salesforce at
once.
Data Import Wizard - ANSWER Can be used to load up to 50,000 records into Salesforce
at once.
3
, A Finance user with the "View All Data" permission enabled sees no Opportunities when
opening a Sales pipeline report. However, a Sales Rep sees Opportunities as expected.
Which two actions should a System Administrator perform to resolve this problem? - AN-
SWER -Update the report filter to show All Opportunities.
-Select Save Hierarchy Level on the pipeline report.
Ursa Major Solar is adding objects to a custom report type.
How many objects, maximum, can be added to this report type? - ANSWER Four, as long
as the objects have associations
True or False: You can only link up to four objects in one report type. - ANSWER True
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations about these features? -
ANSWER -The standard and list price for a product can be listed in more than one cur-
rency.
-A product can have a different list price in different price books.
Recently, one of Ursa Major Solar's (UMS) competitors lost critical data after a powerful hur-
ricane caused multiple power outages.
UMS needs to ensure that its Salesforce data is backed up and protected from such an event.
Which two statements are true regarding this goal? - ANSWER -UMS can download an
app from the AppExchange.
-UMS can use Salesforce's weekly or monthly backup service, which is provided via a zip file.
An administrator at Ursa Major Solar (UMS) has created a new Lightning record page for the
sales team to display a report chart embedded on the account page. No record types cur-
rently exist for an account.
4
Campaign - ANSWER Allows for tracking of marketing initiatives in detail
Lookup relationship field - ANSWER Links two objects together
AppExchange - ANSWER Use this to find solutions for complex processes (such as pro-
cessing credit card payments)
Which two levels of access should be set when sharing a document folder with users? - AN-
SWER -Read Only
-Read/Write
The Opportunity page layout contains this type of field to track competitors - ANSWER
Competitors field
Case - ANSWER SObject representing a customer issue or problem
A System Administrator created a workflow rule that sends email alerts when a Case with a
high priority is created. A new Support Engineer who works remotely at Universal Containers
complains about not receiving the email alerts. All other users at Universal Containers re-
ceive these email alerts. - ANSWER Verify the user's email address
High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or be es-
calated to a queue called "High Priority Queue."
An administrator needs to configure the case management process to implement this re-
quirement.
1
,How should the administrator achieve this goal? - ANSWER Create an escalation rule to
assign all cases where status = high to the high priority queue based on the last modification
time and set the age over to 3 (hours)
Escalation Rules - ANSWER Automatically escalate cases when the case meets the criteria
defined in the rule entry, such as when cases are not resolved within a certain timeframe
The managers at Ursa Major Solar asked the administrator to quickly provide access to sales
reports and dashboards.
How can this be done? - ANSWER Search the AppExchange for free adoption report apps
Which two objects can be related to Campaign Members? - ANSWER -Leads
-Contacts
The administrator at Ursa Major Solar needs to provide information for total Salesforce li-
censes, used licenses, and the remaining Salesforce licenses.
Where in setup can this information be found? - ANSWER Company Information
At Ursa Major Solar, an administrator has set up a new user. The user needs to activate the
account before the email link expires by default.
How long does the user have before the link expires? - ANSWER 7 days
Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read
Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts.
Some Contacts are owned by AEs, and other Contacts are owned by support reps.
How should the System Administrator ensure the AEs can edit all the Contacts associated
with their Accounts, no matter who owns the Contact? - ANSWER Select the edit all asso-
ciated contacts option for the AE Role in the Role Hierarchy.
Ursa Major Solar's administrator created a new account record type, but when marketing us-
ers are creating new account records, they are unable to choose the new record type.
2
,What are two potential causes of this issue? - ANSWER -The record type is deactivated.
-The record type is disabled on the marketing user profile.
The administrator for the Cloud Kicks has a flow that makes several updates to Contacts
when they are being created. If the Contact Status is "New" and the Contact's email is
known, the administrator would also like to send a welcome email.
What should the administrator do to complete this requirement? - ANSWER -Update the
flow with a decision to send the email when needed.
Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to cre-
ate user records in Salesforce without activating them.
Which two methods allow the administrator to achieve this goal? - ANSWER -Create a
.csv file ensuring that IsActive = False, and use the data loader to insert.
-Click Add Multiple Users and ensure that Generate New Password and Notify User Immedi-
ately are unchecked.
Ursa Major Solar (UMS) is using the workflow field update.
Which two actions can UMS complete with this feature? - ANSWER -Apply a specific
value to a field.
-Modify the record type of a record.
Ursa Major Solar has a million new Account records to upload into Salesforce.
What is the recommended method for uploading this data? - ANSWER Utilize the Data
Loader.
Data Loader - ANSWER Can be used to load up to 5 million records into Salesforce at
once.
Data Import Wizard - ANSWER Can be used to load up to 50,000 records into Salesforce
at once.
3
, A Finance user with the "View All Data" permission enabled sees no Opportunities when
opening a Sales pipeline report. However, a Sales Rep sees Opportunities as expected.
Which two actions should a System Administrator perform to resolve this problem? - AN-
SWER -Update the report filter to show All Opportunities.
-Select Save Hierarchy Level on the pipeline report.
Ursa Major Solar is adding objects to a custom report type.
How many objects, maximum, can be added to this report type? - ANSWER Four, as long
as the objects have associations
True or False: You can only link up to four objects in one report type. - ANSWER True
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations about these features? -
ANSWER -The standard and list price for a product can be listed in more than one cur-
rency.
-A product can have a different list price in different price books.
Recently, one of Ursa Major Solar's (UMS) competitors lost critical data after a powerful hur-
ricane caused multiple power outages.
UMS needs to ensure that its Salesforce data is backed up and protected from such an event.
Which two statements are true regarding this goal? - ANSWER -UMS can download an
app from the AppExchange.
-UMS can use Salesforce's weekly or monthly backup service, which is provided via a zip file.
An administrator at Ursa Major Solar (UMS) has created a new Lightning record page for the
sales team to display a report chart embedded on the account page. No record types cur-
rently exist for an account.
4
