Marquis Module 4.01 – Practice Questions and Answers Leadership and
Management Study Guide
A nurse manager would like to determine how well the team is doing in terms of meeting the
hospital's goal of increased patient satisfaction. What action should the manager take after
determining best practices? - correct answer ✔✔Capture when the team is and is not using best
practices and the outcomes
A health care team has been challenged to determine what other facilities are doing to
decrease the number of hospital-acquired infections so that an action plan can be created to
decrease the rate in their facility. What will the health care team do to achieve this challenge? -
correct answer ✔✔Benchmarking
An older adult patient fell out of bed 2 days after a hip replacement and had to return to
surgery. What process should be done in order to prevent future negative outcomes such as
this? - correct answer ✔✔Critical event analysis
An older adult patient recently had a hip replacement with an indwelling catheter inserted. The
patient developed symptoms of a urinary tract infection (UTI) postoperatively, and the nurse
placing the catheter was reeducated by the nurse leader regarding avoidance of UTIs when
inserting catheters. Which quality approach did the nurse leader use? - correct answer
✔✔Quality assurance techniques
A nurse leader at a long-term care facility wants to determine if vital signs are being checked
according to policy. What can the leader do to measure this process of care? - correct answer
✔✔A process audit
Management Study Guide
A nurse manager would like to determine how well the team is doing in terms of meeting the
hospital's goal of increased patient satisfaction. What action should the manager take after
determining best practices? - correct answer ✔✔Capture when the team is and is not using best
practices and the outcomes
A health care team has been challenged to determine what other facilities are doing to
decrease the number of hospital-acquired infections so that an action plan can be created to
decrease the rate in their facility. What will the health care team do to achieve this challenge? -
correct answer ✔✔Benchmarking
An older adult patient fell out of bed 2 days after a hip replacement and had to return to
surgery. What process should be done in order to prevent future negative outcomes such as
this? - correct answer ✔✔Critical event analysis
An older adult patient recently had a hip replacement with an indwelling catheter inserted. The
patient developed symptoms of a urinary tract infection (UTI) postoperatively, and the nurse
placing the catheter was reeducated by the nurse leader regarding avoidance of UTIs when
inserting catheters. Which quality approach did the nurse leader use? - correct answer
✔✔Quality assurance techniques
A nurse leader at a long-term care facility wants to determine if vital signs are being checked
according to policy. What can the leader do to measure this process of care? - correct answer
✔✔A process audit
