TEST BANK
Administrative Medical Assisting
Linda L. French and Lisa H. Turner
ST
UV
9th Edition
IA
?_
AP
PR
OV
ED
? ?
, TABLE OF CONTENTS
Administrative Medical Assisting (9th Edition)
Linda L. French and Lisa H. Turner
Chapter 1 Introduction to Administrative Medical Assisting
ST
Chapter 2 The Health Care Environment
Chapter 3 Medicolegal and Ethical Responsibilities
Chapter 4 The Art of Communication
UV
Chapter 5 Written Communication and Correspondence
Chapter 6 Processing Mail and Electronic Correspondence
Chapter 7 The Front Office Environment
IA
Chapter 8 Telephone Procedures
Chapter 9 Appointments
?_
Chapter 10 Office Managerial Responsibilities
Chapter 11 Filing Procedures
Chapter 12 Medical Records
AP
Chapter 13 Drug and Prescription Records
Chapter 14 Procedure Coding
Chapter 15 Diagnostic Coding
PR
Chapter 16 Health Insurance Systems
Chapter 17 Insurance Claims Processing
Chapter 18 The Revenue Cycle: Fees, Credit, and Collection
OV
Chapter 19 Bookkeeping and Banking
Chapter 20 Financial Management
Chapter 21 Seeking a Position as an Administrative Medical Assistant
ED
??
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
ST
b. identify patient resources
c. collect patient payments
d. make patient-related decisions
UV
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
IA
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
?_
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
c. follow instructions
AP
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
PR
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
OV
A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
ED
b. confident
c. defensive
d. passive
ANSWER: b
??
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
ST
4. What is one way individuals can think critically?
a. observe the situation carefully.
b. act quickly.
UV
c. do not ask questions.
d. follow the first instinct without looking for further options.
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
IA
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
?_
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
AP
5. Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
state or national standards?
a. registered
b. accredited
c. licensed
d. navigator
PR
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
OV
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
ED
6. Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
a. extreme variation
b. predictable quietness
c. high engagement
d. quick acceptance
??
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 2
Administrative Medical Assisting
Linda L. French and Lisa H. Turner
ST
UV
9th Edition
IA
?_
AP
PR
OV
ED
? ?
, TABLE OF CONTENTS
Administrative Medical Assisting (9th Edition)
Linda L. French and Lisa H. Turner
Chapter 1 Introduction to Administrative Medical Assisting
ST
Chapter 2 The Health Care Environment
Chapter 3 Medicolegal and Ethical Responsibilities
Chapter 4 The Art of Communication
UV
Chapter 5 Written Communication and Correspondence
Chapter 6 Processing Mail and Electronic Correspondence
Chapter 7 The Front Office Environment
IA
Chapter 8 Telephone Procedures
Chapter 9 Appointments
?_
Chapter 10 Office Managerial Responsibilities
Chapter 11 Filing Procedures
Chapter 12 Medical Records
AP
Chapter 13 Drug and Prescription Records
Chapter 14 Procedure Coding
Chapter 15 Diagnostic Coding
PR
Chapter 16 Health Insurance Systems
Chapter 17 Insurance Claims Processing
Chapter 18 The Revenue Cycle: Fees, Credit, and Collection
OV
Chapter 19 Bookkeeping and Banking
Chapter 20 Financial Management
Chapter 21 Seeking a Position as an Administrative Medical Assistant
ED
??
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
ST
b. identify patient resources
c. collect patient payments
d. make patient-related decisions
UV
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
IA
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
?_
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
c. follow instructions
AP
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
PR
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
OV
A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
ED
b. confident
c. defensive
d. passive
ANSWER: b
??
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
ST
4. What is one way individuals can think critically?
a. observe the situation carefully.
b. act quickly.
UV
c. do not ask questions.
d. follow the first instinct without looking for further options.
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
IA
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
?_
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
AP
5. Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
state or national standards?
a. registered
b. accredited
c. licensed
d. navigator
PR
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
OV
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
ED
6. Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
a. extreme variation
b. predictable quietness
c. high engagement
d. quick acceptance
??
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 2
