Sophia Principles of Management ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Unit 1 Milestone 1 exam with||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
correct answers ||\\||\\
Sustainable success in business usually: ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
A. improves the brand reputation.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. assures business profitability.
||\\||\\ ||\\||\\ ||\\||\\
C. is required by the federal government.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. benefits society along with the company.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
[CONCEPT: Overview of Managerial Decision-Making] -||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
correct answers ✔✔D. benefits society along with the
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
company.
,RATIONALE:
Sustainable success involves environmental, societal, and ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
business success. ||\\||\\
A key management quality is having human relations
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
skills, which include_________.
||\\||\\ ||\\||\\
A. monitoring products and services
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. understanding employee motivation
||\\||\\ ||\\||\\ ||\\||\\
C. seeing the organization as a whole
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. training employees to use technology
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
[CONCEPT: Major Characteristics of the Manager's Job] - ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
correct answers ✔✔B. understanding employee
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
motivation
,RATIONALE:
Human relations skills involve the ability to work with
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
people and understand employee motivation and group
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
processes. These skills allow the manager to become ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
involved with and lead his or her group. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Adapting and reacting to changing market conditions ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
illustrates the ________________. ||\\||\\ ||\\||\\
A. entrepreneur role
||\\||\\ ||\\||\\
B. informational role
||\\||\\ ||\\||\\
C. monitor role
||\\||\\ ||\\||\\
D. interpersonal role
||\\||\\ ||\\||\\
[CONCEPT: The Role Managers Play] - correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
✔✔A. entrepreneur role
||\\||\\ ||\\||\\
, RATIONALE:
In the role of entrepreneur, a decisional role, managers
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
seek to improve their businesses, adapt to changing
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
market conditions, and react to opportunities as they ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
present themselves. ||\\||\\
Your boss at a communications company asks you to come
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
up with ideas to prevent customers from switching to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
competitors, which they can do at a low cost. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
What should you recommend? ||\\||\\ ||\\||\\ ||\\||\\
A. Examine demographic and socioeconomic trends.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. Increase the quality of customer service, adding to the
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
value provided to your customers while decreasing their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
frustration levels. ||\\||\\
Unit 1 Milestone 1 exam with||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
correct answers ||\\||\\
Sustainable success in business usually: ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
A. improves the brand reputation.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. assures business profitability.
||\\||\\ ||\\||\\ ||\\||\\
C. is required by the federal government.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. benefits society along with the company.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
[CONCEPT: Overview of Managerial Decision-Making] -||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
correct answers ✔✔D. benefits society along with the
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
company.
,RATIONALE:
Sustainable success involves environmental, societal, and ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
business success. ||\\||\\
A key management quality is having human relations
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
skills, which include_________.
||\\||\\ ||\\||\\
A. monitoring products and services
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. understanding employee motivation
||\\||\\ ||\\||\\ ||\\||\\
C. seeing the organization as a whole
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. training employees to use technology
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
[CONCEPT: Major Characteristics of the Manager's Job] - ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
correct answers ✔✔B. understanding employee
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
motivation
,RATIONALE:
Human relations skills involve the ability to work with
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
people and understand employee motivation and group
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
processes. These skills allow the manager to become ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
involved with and lead his or her group. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Adapting and reacting to changing market conditions ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
illustrates the ________________. ||\\||\\ ||\\||\\
A. entrepreneur role
||\\||\\ ||\\||\\
B. informational role
||\\||\\ ||\\||\\
C. monitor role
||\\||\\ ||\\||\\
D. interpersonal role
||\\||\\ ||\\||\\
[CONCEPT: The Role Managers Play] - correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
✔✔A. entrepreneur role
||\\||\\ ||\\||\\
, RATIONALE:
In the role of entrepreneur, a decisional role, managers
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
seek to improve their businesses, adapt to changing
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
market conditions, and react to opportunities as they ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
present themselves. ||\\||\\
Your boss at a communications company asks you to come
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
up with ideas to prevent customers from switching to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
competitors, which they can do at a low cost. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
What should you recommend? ||\\||\\ ||\\||\\ ||\\||\\
A. Examine demographic and socioeconomic trends.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. Increase the quality of customer service, adding to the
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
value provided to your customers while decreasing their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
frustration levels. ||\\||\\
