GA PGM LEVEL ONE CUSTOMER RELATIONS
COMPREHENSIVE EXAMINATION TEST 2026
SOLVED QUESTIONS GRADED A+
▶ Why are human relationship skills essential for LPN charge nurse
leaders? Answer: Human relationship skills help leaders accomplish goals
through others, making them crucial for effective leadership in nursing.
▶ Which communication strategy is recommended to prevent anger in
nursing assistants? Answer: Assertive communication using 'I' messages
can prevent anger in nursing assistants, as it promotes understanding and
respect.
▶ How should positive feedback be delivered to nursing assistants to
reinforce strong behaviors? Answer: Providing specific, objective praise
encourages nursing assistants to repeat strong behaviors, rather than
relying on general praise or focusing on personal traits.
▶ How does the nursing process assist LPN charge nurses in managing
their shifts? Answer: The nursing process helps charge nurses organize
and prioritize shift tasks, making it applicable to time management.
▶ What is the impact of federal regulations like OBRA and CMS on long-
term care facilities? Answer: Federal regulations such as OBRA and CMS
impact quality and reimbursement in long-term care facilities, ensuring
standards are met.
▶ Which behavior demonstrates effective active listening by a charge
nurse? Answer: Active listening and direct eye contact convey interest in
understanding nursing assistants' perspectives, which is essential for
effective communication.
▶ What is the recommended approach for providing negative feedback to
nursing assistants? Answer: Constructive negative feedback should be
specific, objective, and delivered close to the event, rather than being
emotional or delayed until annual reviews.
COMPREHENSIVE EXAMINATION TEST 2026
SOLVED QUESTIONS GRADED A+
▶ Why are human relationship skills essential for LPN charge nurse
leaders? Answer: Human relationship skills help leaders accomplish goals
through others, making them crucial for effective leadership in nursing.
▶ Which communication strategy is recommended to prevent anger in
nursing assistants? Answer: Assertive communication using 'I' messages
can prevent anger in nursing assistants, as it promotes understanding and
respect.
▶ How should positive feedback be delivered to nursing assistants to
reinforce strong behaviors? Answer: Providing specific, objective praise
encourages nursing assistants to repeat strong behaviors, rather than
relying on general praise or focusing on personal traits.
▶ How does the nursing process assist LPN charge nurses in managing
their shifts? Answer: The nursing process helps charge nurses organize
and prioritize shift tasks, making it applicable to time management.
▶ What is the impact of federal regulations like OBRA and CMS on long-
term care facilities? Answer: Federal regulations such as OBRA and CMS
impact quality and reimbursement in long-term care facilities, ensuring
standards are met.
▶ Which behavior demonstrates effective active listening by a charge
nurse? Answer: Active listening and direct eye contact convey interest in
understanding nursing assistants' perspectives, which is essential for
effective communication.
▶ What is the recommended approach for providing negative feedback to
nursing assistants? Answer: Constructive negative feedback should be
specific, objective, and delivered close to the event, rather than being
emotional or delayed until annual reviews.
