GA PGM LEVEL ONE CUSTOMER RELATIONS
ACTUAL EXAM PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
▶ Why is objective documentation important for LPN charge nurses in
long-term care facilities? Answer: Objective documentation demonstrates
whether the standard of care has been met.
▶ What does OBRA require regarding nursing assistants? Answer: OBRA
requires nursing assistants to complete a minimum of 75 hours of
instruction before competency evaluation.
▶ What is the primary benefit of effective time management for LPN charge
nurses? Answer: Time management helps charge nurses organize tasks
and prioritize resident care.
▶ What is the main focus of Continuous Quality Improvement (CQI) in
long-term care facilities? Answer: Continuous Quality Improvement focuses
on measurable client outcomes.
▶ What is Continuous Quality Improvement? Answer: Continuous Quality
Improvement is a systematic approach to improving the quality of care and
services, focusing on measurable client outcomes rather than just staff
satisfaction or documentation.
▶ How should conflicts be resolved among staff in a long-term care
setting? Answer: Conflict resolution involves problem solving and
collaboration for win/win solutions, rather than requiring one party to
compromise completely or ignoring the issue.
▶ Why are human relationship skills essential for LPN charge nurse
leaders? Answer: Human relationship skills help leaders accomplish goals
through others, making them crucial for effective leadership in nursing.
▶ Which communication strategy is recommended to prevent anger in
nursing assistants? Answer: Assertive communication using 'I' messages
ACTUAL EXAM PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
▶ Why is objective documentation important for LPN charge nurses in
long-term care facilities? Answer: Objective documentation demonstrates
whether the standard of care has been met.
▶ What does OBRA require regarding nursing assistants? Answer: OBRA
requires nursing assistants to complete a minimum of 75 hours of
instruction before competency evaluation.
▶ What is the primary benefit of effective time management for LPN charge
nurses? Answer: Time management helps charge nurses organize tasks
and prioritize resident care.
▶ What is the main focus of Continuous Quality Improvement (CQI) in
long-term care facilities? Answer: Continuous Quality Improvement focuses
on measurable client outcomes.
▶ What is Continuous Quality Improvement? Answer: Continuous Quality
Improvement is a systematic approach to improving the quality of care and
services, focusing on measurable client outcomes rather than just staff
satisfaction or documentation.
▶ How should conflicts be resolved among staff in a long-term care
setting? Answer: Conflict resolution involves problem solving and
collaboration for win/win solutions, rather than requiring one party to
compromise completely or ignoring the issue.
▶ Why are human relationship skills essential for LPN charge nurse
leaders? Answer: Human relationship skills help leaders accomplish goals
through others, making them crucial for effective leadership in nursing.
▶ Which communication strategy is recommended to prevent anger in
nursing assistants? Answer: Assertive communication using 'I' messages
