MAN3240 Organizational Behavior Exam 1
Questions With Correct Answers
Manager - ANSWER Someone who gets things done through other people in
organizations
Organization - ANSWER A consciously coordinated social unit composed of two
or more people that functions on a relatively continuous basis to achieve a
common goal or set of goals.
4 Functions of Management - ANSWER Planning, Organizing, Leading,
Controlling
Mintzberg - ANSWER Concluded that managers perform ten different, highly
interrelated roles or sets of behaviors attributable to their jobs.
Mintzberg's 3 Managerial Roles - ANSWER Interpersonal, Informational,
Decisional
Interpersonal Roles - ANSWER 1. Figurehead: Symbolic head; required to
perform a number of routine duties of a legal or social nature.
2. Leader: Responsible for the motivation and direction of employees.
3. Liaison: Maintains a network of outside contacts who provide favors and
information
Informational Roles - ANSWER 1. Monitor: Receives a wide variety of
information; serves as nerve center of internal and external information of the
organization.
2. Disseminator: Transmits information received from outsiders or from other
employees to members of the organization.
3. Spokesperson: Transmits information to outsiders on organization's plans,
policies, actions, and results; serves as expert on organization's industry.
Decisional Roles - ANSWER 1. Entrepreneur: Searches organization and its
environment for opportunities and initiates projects to bring about change.
2. Disturbance Handler: Responsible for corrective action when organization
faces important, unexpected disturbances.
3. Resource Allocator: Makes or approves significant organizational decisions.
4. Negotiator: Responsible for representing the organization at major
negotiations.
Management Skills - ANSWER 1. Technical Skills: the ability to apply specialized
knowledge or expertise.
, 2. Human Skills: the ability to work with, understand, and motivate other people.
3. Conceptual Skills: he mental ability to analyze and diagnose complex
situations.
Luthans 4 Managerial Activities - ANSWER 1. Traditional management
2. Communication
3. Human Resource Management
4. Networking
Successful vs Effective Managers - ANSWER Successful - Dedicate most time to
Networking (almost half)
Effective - dedicate most time to communication
Organizational Behavior - ANSWER field of study that investigates the impact
that individuals, groups, and structure have on behavior within organizations for
the purpose of applying such knowledge toward improving an organization's
effectiveness.
Systematic Study of Behavior - ANSWER Behavior generally is predictable if we
know how the person perceived the situation and what is important to him or her
Evidence-Based Management - ANSWER Argues for managers to make
decisions based on evidence; complements systematic study.
Intuition - ANSWER those "gut feelings" about "why I do what I do" and "what
makes others tick." - should not make all decisions based on intuition or gut
instinct, most likely working with incomplete information if so.
Big Data - ANSWER -Relatively new application to management but one that
holds convincing promise
-Uses include: predicting any event, detecting how much risk is incurred at any
time, increasing efficiency and preventing catastrophes.
Behavioral Sciences that contribute to OB - ANSWER Psychology: seeks to
measure, explain, and sometimes change the behavior of humans. [Individual
Level]- Learning, motivation, training, attitude measurement, work stress, etc.
Social Psychology: blends concepts of psychology + sociology
[Group Level]- Behavioral change, attitude change, group processes
Sociology: studies people in relation to their social environment or culture
Organizational change, organizational culture, power, conflict, intergroup
behavior, etc.
Anthropology: study of societies to learn about human beings and their activities
Questions With Correct Answers
Manager - ANSWER Someone who gets things done through other people in
organizations
Organization - ANSWER A consciously coordinated social unit composed of two
or more people that functions on a relatively continuous basis to achieve a
common goal or set of goals.
4 Functions of Management - ANSWER Planning, Organizing, Leading,
Controlling
Mintzberg - ANSWER Concluded that managers perform ten different, highly
interrelated roles or sets of behaviors attributable to their jobs.
Mintzberg's 3 Managerial Roles - ANSWER Interpersonal, Informational,
Decisional
Interpersonal Roles - ANSWER 1. Figurehead: Symbolic head; required to
perform a number of routine duties of a legal or social nature.
2. Leader: Responsible for the motivation and direction of employees.
3. Liaison: Maintains a network of outside contacts who provide favors and
information
Informational Roles - ANSWER 1. Monitor: Receives a wide variety of
information; serves as nerve center of internal and external information of the
organization.
2. Disseminator: Transmits information received from outsiders or from other
employees to members of the organization.
3. Spokesperson: Transmits information to outsiders on organization's plans,
policies, actions, and results; serves as expert on organization's industry.
Decisional Roles - ANSWER 1. Entrepreneur: Searches organization and its
environment for opportunities and initiates projects to bring about change.
2. Disturbance Handler: Responsible for corrective action when organization
faces important, unexpected disturbances.
3. Resource Allocator: Makes or approves significant organizational decisions.
4. Negotiator: Responsible for representing the organization at major
negotiations.
Management Skills - ANSWER 1. Technical Skills: the ability to apply specialized
knowledge or expertise.
, 2. Human Skills: the ability to work with, understand, and motivate other people.
3. Conceptual Skills: he mental ability to analyze and diagnose complex
situations.
Luthans 4 Managerial Activities - ANSWER 1. Traditional management
2. Communication
3. Human Resource Management
4. Networking
Successful vs Effective Managers - ANSWER Successful - Dedicate most time to
Networking (almost half)
Effective - dedicate most time to communication
Organizational Behavior - ANSWER field of study that investigates the impact
that individuals, groups, and structure have on behavior within organizations for
the purpose of applying such knowledge toward improving an organization's
effectiveness.
Systematic Study of Behavior - ANSWER Behavior generally is predictable if we
know how the person perceived the situation and what is important to him or her
Evidence-Based Management - ANSWER Argues for managers to make
decisions based on evidence; complements systematic study.
Intuition - ANSWER those "gut feelings" about "why I do what I do" and "what
makes others tick." - should not make all decisions based on intuition or gut
instinct, most likely working with incomplete information if so.
Big Data - ANSWER -Relatively new application to management but one that
holds convincing promise
-Uses include: predicting any event, detecting how much risk is incurred at any
time, increasing efficiency and preventing catastrophes.
Behavioral Sciences that contribute to OB - ANSWER Psychology: seeks to
measure, explain, and sometimes change the behavior of humans. [Individual
Level]- Learning, motivation, training, attitude measurement, work stress, etc.
Social Psychology: blends concepts of psychology + sociology
[Group Level]- Behavioral change, attitude change, group processes
Sociology: studies people in relation to their social environment or culture
Organizational change, organizational culture, power, conflict, intergroup
behavior, etc.
Anthropology: study of societies to learn about human beings and their activities
