CRCR UNIT 1 QUESTIONS WITH CORRECT
ANSWERS 2026
Patient centric revenue cycle - CORRECT ANSWER -includes all major processing steps to
process a patient from the request for service through closing the account
Three - CORRECT ANSWER -how many sections of patient centric revenue cycle
Pre service, time of service, post service - CORRECT ANSWER -types of patient centric
revenue cycle sections
Pre service - CORRECT ANSWER -patient is scheduled, registered, and costs are calculated
Time of service - CORRECT ANSWER -consents are signed, case management and discharge
planning services are provided
Scheduled patients - CORRECT ANSWER -patients who have pre registered
Unscheduled patients - CORRECT ANSWER -comprehensive registration and financial
processing completed at this stage
Post service - CORRECT ANSWER -bill sent electronically and patient account is monitored for
payment
Engaged customer - CORRECT ANSWER -describes ease of access, improved customer service,
improved quality
Engaged patient - CORRECT ANSWER -describes coordination of care, coordinated financial
and clinical care, compliant clinical documentation
, Satisfied customer - CORRECT ANSWER -describes effective and efficient account resolution,
appropriate payment, decreased cost to collect
Patient financial best practices - CORRECT ANSWER -brings consistency, clarity, and
transparency
Best practice settings - CORRECT ANSWER -addresses areas most urgently needed and focuses
on financial discussions
Best practices guidance and topics - CORRECT ANSWER -when and where financial
discussions should take place
Best practices evaluation - CORRECT ANSWER -measurement criteria
Financial counseling - CORRECT ANSWER -discusses patient share, prior balance policies,
balance resolution and financial assistance
Provider patient conversation - CORRECT ANSWER -interacting with compassion,
communication tactics, written follow up
Price transparency - CORRECT ANSWER -easily provide pricing information to patients
Need for price transparency - CORRECT ANSWER -need this information to make informed
health care decisions
Medical debt task force - CORRECT ANSWER -group developed to improve both efficiency of
revenue cycle and patient experience
ANSWERS 2026
Patient centric revenue cycle - CORRECT ANSWER -includes all major processing steps to
process a patient from the request for service through closing the account
Three - CORRECT ANSWER -how many sections of patient centric revenue cycle
Pre service, time of service, post service - CORRECT ANSWER -types of patient centric
revenue cycle sections
Pre service - CORRECT ANSWER -patient is scheduled, registered, and costs are calculated
Time of service - CORRECT ANSWER -consents are signed, case management and discharge
planning services are provided
Scheduled patients - CORRECT ANSWER -patients who have pre registered
Unscheduled patients - CORRECT ANSWER -comprehensive registration and financial
processing completed at this stage
Post service - CORRECT ANSWER -bill sent electronically and patient account is monitored for
payment
Engaged customer - CORRECT ANSWER -describes ease of access, improved customer service,
improved quality
Engaged patient - CORRECT ANSWER -describes coordination of care, coordinated financial
and clinical care, compliant clinical documentation
, Satisfied customer - CORRECT ANSWER -describes effective and efficient account resolution,
appropriate payment, decreased cost to collect
Patient financial best practices - CORRECT ANSWER -brings consistency, clarity, and
transparency
Best practice settings - CORRECT ANSWER -addresses areas most urgently needed and focuses
on financial discussions
Best practices guidance and topics - CORRECT ANSWER -when and where financial
discussions should take place
Best practices evaluation - CORRECT ANSWER -measurement criteria
Financial counseling - CORRECT ANSWER -discusses patient share, prior balance policies,
balance resolution and financial assistance
Provider patient conversation - CORRECT ANSWER -interacting with compassion,
communication tactics, written follow up
Price transparency - CORRECT ANSWER -easily provide pricing information to patients
Need for price transparency - CORRECT ANSWER -need this information to make informed
health care decisions
Medical debt task force - CORRECT ANSWER -group developed to improve both efficiency of
revenue cycle and patient experience
