Test Bank For Operations and Supply Chain Management, 17th Edition by (F. Robert Jacobs, 2025/2026), Chapters 1 - 22, Complete Verified Newest Version

TEST BANK bn bn




Operations and Supply Chain Management, 17th Edition
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bn by F. Robert Jacobs and Richard Chase
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bn Chapters 1 - 22 | Complete
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,  TABLE OF CONTENTS bn bn




Chapter 1: Introduction
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Chapter 2: Strategy
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Chapter 3: Design of Products and Services
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Chapter 4: Projects
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Chapter 5: Strategic Capacity Management
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Chapter 6: Learning Curves
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Chapter 7: Manufacturing Processes
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Chapter 8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and Simulation
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Chapter 11: Process Design and Analysis
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Chapter 12: Quality Management
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Chapter 13: Statistical Quality Control
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Chapter 14: Lean Supply Chains
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Chapter 15: Logistics and Distribution Management
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Chapter 16: Global Sourcing and Procurement
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Chapter 17: The Internet of Things and ERP
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Chapter 18: Forecasting
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Chapter 19: Sales and Operations Planning
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Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning
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Chapter 22: Workcenter Scheduling
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,Chapter 01 bn bn




Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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1. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB: bnAnalytical bnThinking
Blooms:
bn Remember

bnD ifficulty: bn1

bn Easy

Learning bnObjective: bn01-04 bnEvaluate bnthe bnefficiency bnof
bn a bn firm.bnTopic: bnEfficiency, bnEffectiveness,

bnand bnValue




2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management
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terms, wecould refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
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value. Thed octor performed the surgery without error. Because the patient died, no value was created.
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AACSB: bnAnalytical bnThinking
Blooms:
bn AnalyzebnD ifficulty:

bn2 bnMedium

Learning bnObjective: bn01-04 bnEvaluate bnthe bnefficiency bnof
bn a bn firm.bnTopic: bnEfficiency, bnEffectiveness,

bnand bnValue




3. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
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value. These are different things.
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AACSB:
bn Analytical

Thinking bB n looms: bn

bn Understand

bD
n ifficulty: bn2

bn Medium

Learning bnObjective: bn01-04 bnEvaluate bnthe bnefficiency bnof
bn a bn firm. bnTopic: bnEfficiency, bnEffectiveness,

bnand bnValue

, 4. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at
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the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter.
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Being effective,though, means minimizing the amount of time customers need to wait in line.
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bn Analytical AACSB:
Thinking bB n looms: bn

bn Understand

bD
n ifficulty: bn2

bn Medium

Learning bnObjective: bn01-04 bnEvaluate bnthe bnefficiency bnof
bn a bn firm. bnTopic: bnEfficiency, bnEffectiveness,

bnand bnValue




5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that
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create and deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
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and deliverthe firm's primary products and services.
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AACSB: bnAnalytical bnThinking
Blooms:
bn Remember

bnD ifficulty: bn1

bn Easy

Learning bnObjective: bn01-01 bnIdentify bnthe bnelements bnof bnoperations bnand bnsupply bnchain bnmanagement. bn(OSCM)
Topic: bnWhat bnIs bnOperations bnand bnSupply bnChain bnManagement?

6. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by
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price.
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AACSB: bnAnalytical bnThinking
Blooms:
bn Remember

bnD ifficulty: bn1

bnEasy

Learning bnObjective: bn01-04 bnEvaluate bnthe bnefficiency bnof
bn a bn firm.bnTopic: bnEfficiency, bnEffectiveness,

bnand bnValue




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create
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conflict betweenthe two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
bn bn bn bn bn bn bn bn bn bn bn bn bn bn




AACSB: bnAnalytical bnThinking
Blooms:
bn Analyze

bnD ifficulty: bn1

bn Easy

Learning bnObjective: bn01-04 bnEvaluate bnthe bnefficiency bnof