WGU D576 INDUSTRIAL
ORGANIZATIONAL PSYCHOLOGY OA
CERTIFICATION SCRIPT 2026 QUESTIONS
WITH SOLUTIONS GRADED A+
◍ voucher systems.
Answer: childcare policy in which an organization pays all or some of its
employees' childcare costs at private childcare centers by providing the
employees with vouchers
◍ Tuckman's Stages.
Answer: Forming, Storming, Norming, Performing, Adjourning.
◍ task inventory.
Answer: a questionnaire containing a list of tasks each of which the job
incumbent rates on a series of scales such as importance and time spent
◍ Behavioral Theory.
Answer: Leadership is learned through behaviors.
◍ needs analysis.
Answer: the process used to identify an organization's training needs
◍ newsletter.
Answer: a method of downward communication typically used to
communicate organizational feedback and celebrate employee success
◍ competency performance dimensions.
Answer: an employee appraisal approach focusing on employee knowledge,
skills, and abilities
◍ homogeneous group.
, Answer: a group with members who are all similar
◍ drive to acquire.
Answer: an individual's drive to seek, take, control, and retain objects and
personal experiences that humans value
◍ forced-choice rating scale.
Answer: a method of performance appraisal in which a supervisor is given
several behaviors and is forced to choose which of them is most typical of
the employee
◍ Golem effect.
Answer: when negative expectations of an individual cause a decrease in
that individual's performance
◍ resilience.
Answer: the ability to bounce back from distressing events
◍ relatedness.
Answer: from self-determination theory, the need to feel that we are part of
a group
◍ motivators.
Answer: in Herzberg's two-factor theory, elements of a job concern the
actual duties performed by the employee
◍ downward communication.
Answer: communication within an organization in which the direction of
communication is from management to employees
◍ Dale-Chall index.
Answer: a method of determining the readability level of written material by
looking at the number of commonly known words used in the document
◍ organizational psychology.
Answer: the scientific study of the social aspects within an organization,
including human interactions and organizational cultural norms
◍ basic biological needs.
, Answer: the first step in Maslow's needs hierarchy, concerning survival
needs for food, air, water, and the like
◍ job specifications.
Answer: a relatively dated term that refers to the knowledge, skills, and
abilities needed to successfully perform a job; competencies is the more
common term used today
◍ binding arbitration.
Answer: a method of resolving conflicts in which a neutral third party is
asked to choose which side is correct and in which neither party is allowed
to appeal the decision
◍ job description.
Answer: a written summary of the tasks performed in a job, the conditions
under which the job is performed, and the requirements needed to perform
the job
◍ Organizational Commitment Scale (OCS).
Answer: a nine-item survey that taps three aspects of organizational
commitment
◍ self-determination theory.
Answer: a theory that postulates that people have an innate need for three
things: competence, autonomy, and relatedness
◍ organizational citizenship behavior (OCB).
Answer: a behavior that is not part of an employee's job but that makes the
organization a better place to work (e.g., helping others, staying late)
◍ organizational culture.
Answer: the shared beliefs, values, and norms of employees and the
understanding of leadership on how best to use the diverse base of
knowledge
◍ task interdependence.
Answer: when one person's task relies on the work of others
, ◍ Lewin's Change Model.
Answer: Unfreeze, Change, Refreeze process.
◍ SME conference.
Answer: a group job analysis interview consisting of subject-matter experts
(SMEs)
◍ eustress.
Answer: stress that can promote motivation and productivity
◍ affirmative action.
Answer: the process of ensuring proportional representation of employees
based on variables such as race and gender; affirmative-action strategies
include intentional recruitment of applicants from underrepresented groups,
identification and removal of employment practices working against
applicants and employees from underrepresented groups, and preferential
hiring and promotion of applicants and employees from underrepresented
groups
◍ transfer of training.
Answer: the extent to which behavior learned in training will be performed
on the job
◍ polygraph.
Answer: an electronic test intended to determine honesty by measuring an
individual's physiological changes after being asked questions
◍ Job Descriptive Index (JDI).
Answer: a measure of job satisfaction that yields scores on five dimensions
◍ recruitment.
Answer: the process of attracting employees to an organization
◍ organization-based self-esteem.
Answer: the level of an employee's competence and self-worth as a member
of an organization
◍ Structured Interview.
ORGANIZATIONAL PSYCHOLOGY OA
CERTIFICATION SCRIPT 2026 QUESTIONS
WITH SOLUTIONS GRADED A+
◍ voucher systems.
Answer: childcare policy in which an organization pays all or some of its
employees' childcare costs at private childcare centers by providing the
employees with vouchers
◍ Tuckman's Stages.
Answer: Forming, Storming, Norming, Performing, Adjourning.
◍ task inventory.
Answer: a questionnaire containing a list of tasks each of which the job
incumbent rates on a series of scales such as importance and time spent
◍ Behavioral Theory.
Answer: Leadership is learned through behaviors.
◍ needs analysis.
Answer: the process used to identify an organization's training needs
◍ newsletter.
Answer: a method of downward communication typically used to
communicate organizational feedback and celebrate employee success
◍ competency performance dimensions.
Answer: an employee appraisal approach focusing on employee knowledge,
skills, and abilities
◍ homogeneous group.
, Answer: a group with members who are all similar
◍ drive to acquire.
Answer: an individual's drive to seek, take, control, and retain objects and
personal experiences that humans value
◍ forced-choice rating scale.
Answer: a method of performance appraisal in which a supervisor is given
several behaviors and is forced to choose which of them is most typical of
the employee
◍ Golem effect.
Answer: when negative expectations of an individual cause a decrease in
that individual's performance
◍ resilience.
Answer: the ability to bounce back from distressing events
◍ relatedness.
Answer: from self-determination theory, the need to feel that we are part of
a group
◍ motivators.
Answer: in Herzberg's two-factor theory, elements of a job concern the
actual duties performed by the employee
◍ downward communication.
Answer: communication within an organization in which the direction of
communication is from management to employees
◍ Dale-Chall index.
Answer: a method of determining the readability level of written material by
looking at the number of commonly known words used in the document
◍ organizational psychology.
Answer: the scientific study of the social aspects within an organization,
including human interactions and organizational cultural norms
◍ basic biological needs.
, Answer: the first step in Maslow's needs hierarchy, concerning survival
needs for food, air, water, and the like
◍ job specifications.
Answer: a relatively dated term that refers to the knowledge, skills, and
abilities needed to successfully perform a job; competencies is the more
common term used today
◍ binding arbitration.
Answer: a method of resolving conflicts in which a neutral third party is
asked to choose which side is correct and in which neither party is allowed
to appeal the decision
◍ job description.
Answer: a written summary of the tasks performed in a job, the conditions
under which the job is performed, and the requirements needed to perform
the job
◍ Organizational Commitment Scale (OCS).
Answer: a nine-item survey that taps three aspects of organizational
commitment
◍ self-determination theory.
Answer: a theory that postulates that people have an innate need for three
things: competence, autonomy, and relatedness
◍ organizational citizenship behavior (OCB).
Answer: a behavior that is not part of an employee's job but that makes the
organization a better place to work (e.g., helping others, staying late)
◍ organizational culture.
Answer: the shared beliefs, values, and norms of employees and the
understanding of leadership on how best to use the diverse base of
knowledge
◍ task interdependence.
Answer: when one person's task relies on the work of others
, ◍ Lewin's Change Model.
Answer: Unfreeze, Change, Refreeze process.
◍ SME conference.
Answer: a group job analysis interview consisting of subject-matter experts
(SMEs)
◍ eustress.
Answer: stress that can promote motivation and productivity
◍ affirmative action.
Answer: the process of ensuring proportional representation of employees
based on variables such as race and gender; affirmative-action strategies
include intentional recruitment of applicants from underrepresented groups,
identification and removal of employment practices working against
applicants and employees from underrepresented groups, and preferential
hiring and promotion of applicants and employees from underrepresented
groups
◍ transfer of training.
Answer: the extent to which behavior learned in training will be performed
on the job
◍ polygraph.
Answer: an electronic test intended to determine honesty by measuring an
individual's physiological changes after being asked questions
◍ Job Descriptive Index (JDI).
Answer: a measure of job satisfaction that yields scores on five dimensions
◍ recruitment.
Answer: the process of attracting employees to an organization
◍ organization-based self-esteem.
Answer: the level of an employee's competence and self-worth as a member
of an organization
◍ Structured Interview.
