SCM 300 Exam 2 ASU Davila Questions With Correct answers

SCM 300 Exam 2 ASU Davila Questions With
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Correct answers
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Brick-and-Mortar //Business //- //CORRECT //ANSWERS(S)✔✔a //business //that //operates //in //a
//physical //store //without //an //internet //presence




Online //or //E-tailing //- //CORRECT //ANSWERS(S)✔✔All //products //and //services //are //sold //to
//customers //through //an //online //website. //Example: //Amazon.com




Brick //and //Clicks //- //CORRECT //ANSWERS(S)✔✔Companies //that //use //both //a //physical //store
//and //the //Web //to //sell //their //products //and //services.




Clicks //and //Calls //- //CORRECT //ANSWERS(S)✔✔In //addition //to //taking //orders //via //the //company
//website, //some //companies //will //also //offer //sales //via //the //phone. //Examples: //Lands' //End


//and //L.L. //Bean




Omni-channel //retailing //- //CORRECT //ANSWERS(S)✔✔Retailers //that //are //fully //committed //to
//engaging //customers //via //catalogs, //phone //calls, //websites, //email, //internet //chatrooms,


//social //media //sites //or //mobile //apps, //and //of //course //also //in //stores.




Retail //sources //of //supply //- //CORRECT //ANSWERS(S)✔✔manufacturers, //wholesalers, //drop
//shippers




drop //shippers //- //CORRECT //ANSWERS(S)✔✔An //organization //that //ties //manufactures //and/or
//wholesalers //directly //to //consumers. //They //never //posses //the //product, //they //just //take


//orders //to //fulfill //by //another //party.

,Chargebacks //- //CORRECT //ANSWERS(S)✔✔effectively //penalties //charged //by //retail
//organizations //to //their //suppliers/vendors //for //any //number //of //minor //and //major //supply


//chain //offenses




Collaborative //Planning, //Forecasting, //and //Replenishment //(CPFR) //- //CORRECT
//ANSWERS(S)✔✔A //formalized //effort //by //supply //chain //partners //to //share //data //and
//collectively //develop //forecast //in //an //attempt //to //reduce //supply //chain //cost //through //better


//planning




vendor-managed //inventory //(VMI) //- //CORRECT //ANSWERS(S)✔✔An //arrangement //where
//retailers //allow //vendors //to //monitor //in-store //inventories, //initiate //orders/shipments //to //the


//store //when //inventories //are //low, //and //also //bring //the //items //into //the //store //and //onto //the


//shelf.




Last //Mile //- //CORRECT //ANSWERS(S)✔✔the //portion //of //the //supply //chain //between //the //final
//inventory //holding //facility //and //the //end //consumer




Prototype //Stores //- //CORRECT //ANSWERS(S)✔✔A //series //of //stores //that //have //common
//design, //construction //and //layout. //Standardized //plans //that //will //work //across //many //stores


//for //chain //retailers.




Rationalized //Retailing //- //CORRECT //ANSWERS(S)✔✔This //retail //strategy //has //retail //chains
//develop //rigid //control //structures //to //develop //and //manage //processes //such //that //all //the


//retail //outlets //are //managed //in //the //same //way. //An //employee //would //easily //be //able //to


//work //at //almost //any //store //since //everything //is //done //the //same //way.




Planogram //- //CORRECT //ANSWERS(S)✔✔A //map //of //where //every //product //goes //on //a //retail
//store //shelf.




Customers //cost //for //waiting //lines //- //CORRECT //ANSWERS(S)✔✔Time

, Company //cost //for //waiting //line //- //CORRECT //ANSWERS(S)✔✔Money //paid //to //maintain //the
//line //(employees)




Waiting //line //Input //Source //- //CORRECT //ANSWERS(S)✔✔The //population //of //people //that
//might //want //service




Waiting //Line //- //CORRECT //ANSWERS(S)✔✔The //area //in //which //customers //wait //for //service



Waiting //line //Service //Facility //- //CORRECT //ANSWERS(S)✔✔The //area //in //which //customers
//actually //receive //service




Infinite //population //of //customers //- //CORRECT //ANSWERS(S)✔✔The //number //of //possible
//customers //that //may //come //into //the //store //is //very //high //(or //unlimited). //When //a //customer


//enters //the //system, //the //odds //of //another //entering //the //system //are //not //impacted //in //any


//significant //manner.




Finite //Population //of //Customers //- //CORRECT //ANSWERS(S)✔✔number //of //customers //is
//limited




Balking //- //CORRECT //ANSWERS(S)✔✔When //a //potential //customer //sees //the //line, //but //never
//joins //the //line //because //they //think //it //looks //too //long //and/or //too //slow.




Reneging //- //CORRECT //ANSWERS(S)✔✔When //a //customer //joins //the //line, //gets //frustrated
//and //leaves //the //line




λ //- //CORRECT //ANSWERS(S)✔✔Lambda