ServiceNow CSM Exam Questions and Correct Answers

ServiceNow CSM Exam Questions and Correct Answers From where can an agent create a CSM Case - Correct Answer Chat How many sequential projects phases and exit gates are there in the now create methodology - Correct Answer five How can multiple service catalogs be made available on the customer service portal - Correct Answer include them in the list of service catalogs on the customer service portal record What happens to a case whenever the state of one of the associated IT Service Management record is updated - Correct Answer the case work notes are updated automatically as an agent you can report a knowledge gap. if you cannot find relevant articles that could help resolve a case. which action is required to create the knowledge gap - Correct Answer use related links on the case form to report a knowledge gap based on which out-of-box attribute can special handling notes be applied to cases - Correct Answer product, account, contact external customers can view the problem, change and request records associate their customer service cases from the customer service portal .which can approve in relation via the portal - Correct Answer change records and request records the default configuration automatically closes resolved cases after how many days - Correct Answer cases are not automatically closed by default