SCMA 331 COMPREHENSIVE STUDY GUIDE
2026 FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ The larger the number of periods in the simple moving average forecasting
method, the greater the method's responsiveness to changes in demand..
Answer: False
◍ Development Process.
Answer: A process that seeks to improve the performance of primary and
support processes
◍ Demand Pattern.
Answer: the characteristic shape of the demand data (trend, seasonality, etc)
◍ Total quality management emphasizesA) the responsibility of the quality
control staff to identify and solve all quality-related problemsB) a
commitment to quality that goes beyond internal company issues to
suppliers and customersC) a system where strong managers are the only
decision makersD) a process where mostly statisticians get involvedE) ISO
14000 certification.
Answer: B
◍ Benefit.
Answer: value customer receives from product or service
◍ Describe the three forecasting time horizons and their use..
Answer: Forecasting time horizons are: short range-generally less than three
months, used for purchasing, job scheduling, work force levels, production
levels; medium range-usually from three months up to three years, used for
sales planning, production planning and budgeting, cash budgeting,
analyzing operating plans; long range-usually three years or more, used for
, new product development, capital expenditures, facility planning, and R&D.
◍ Internal Measures.
Answer: metrics like flow time, cost, quality, flexibility
◍ Characteristics of Batch Production.
Answer: Moderate volumes of multiple products
◍ A forecast with a time horizon of about 3 months to 3 years is typically
called aA) long-range forecastB) medium-range forecastC) short-range
forecastD) weather forecastE) strategic forecast.
Answer: B
◍ The role of quality in limiting a firm's product liability is illustrated byA)
ensuring that contaminated products such as impure foods do not reach
customersB) ensuring that products meet standards such as those of the
Consumer Product Safety ActC) designing safe products to limit possible
harm to consumersD) using processes that make products as safe or as
durable as their design specifications call forE) All of the above are valid.
Answer: E
◍ Managers at Arnold Palmer Hospital take quality so seriously that the
hospital typically is a national leader in several quality areas-so that
continuous improvement is no longer necessary..
Answer: False
◍ Forecast accuracy.
Answer: how close forecast is to actual demand
◍ Give an example-other than a restaurant or other food-service firm-of an
organization that experiences an hourly seasonal pattern. (That is, each hour
of the day has a pattern that tends to repeat day after day.) Explain..
Answer: Answer will vary. However, two non-food examples would be
banks and movie theaters.
◍ The theory of comparative advantage states that you should allow another
firm to perform work activities for your company if that company can do it
, more productively than you can..
Answer: True
◍ Process Competencies.
Answer: capabilities that allow a process to compete effectively
◍ Computer monitoring of tracking signals and self-adjustment if a signal
passes a preset limit is characteristic ofA) exponential smoothing including
trendB) adaptive smoothingC) trend projectionD) focus forecastingE)
multiple regression analysis.
Answer: B
◍ Inventory =.
Answer: Flow Rate x Flow Time
◍ Delivered value.
Answer: benefit to customer minus total process cost
◍ Total process cost.
Answer: total cost required to produce and deliver product or service
◍ If a sample of parts is measured and the mean of the measurements is
outside the control limits, the process isA) in control, but not capable of
producing within the established control limitsB) out of control and the
process should be investigated for assignable variationC) within the
established control limits with only natural causes of variationD) monitored
closely to see if the next sample mean will also fall outside the control
limitsE) none of the above.
Answer: B
◍ Stakeholders who are affected by the production and marketing of poor
quality products includeA) stockholders, employees, and customersB)
suppliers and creditors, but not distributorsC) only stockholders, creditors,
and ownersD) suppliers and distributors, but not customersE) only
stockholders and organizational executives and managers.
Answer: A
, ◍ Service operations.
Answer: processes that provide services
◍ Functional Strategy.
Answer: A strategy that translates a business strategy into specific functional
areas
◍ Core Competency.
Answer: An organizational strength or ability that customers find valuable
and competitors find difficult or impossible to copy
◍ Time.
Answer: speed and reliability of delivery
◍ Based on his 14 Points, Deming is a strong proponent ofA) inspection at the
end of the production processB) an increase in numerical quotas to boost
productivityC) looking for the cheapest supplierD) training and
knowledgeE) all of the above.
Answer: D
◍ Value Perspective.
Answer: How well the characteristic of a particular product or service align
with the needs of a specific user
◍ Focus forecasting tries a variety of computer models and selects the best one
for a particular application..
Answer: True
◍ Pareto charts are used toA) identify inspection points in a processB) outline
production schedulesC) organize errors, problems, or defectsD) show
material flowE) all of the above.
Answer: C
◍ ASQ stands for what?.
Answer: The American Society for Quality
◍ The practice of choosing an external provider in the home country or in a
nearby country is referred to asA) homeshoringB) homesourcingC)
2026 FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ The larger the number of periods in the simple moving average forecasting
method, the greater the method's responsiveness to changes in demand..
Answer: False
◍ Development Process.
Answer: A process that seeks to improve the performance of primary and
support processes
◍ Demand Pattern.
Answer: the characteristic shape of the demand data (trend, seasonality, etc)
◍ Total quality management emphasizesA) the responsibility of the quality
control staff to identify and solve all quality-related problemsB) a
commitment to quality that goes beyond internal company issues to
suppliers and customersC) a system where strong managers are the only
decision makersD) a process where mostly statisticians get involvedE) ISO
14000 certification.
Answer: B
◍ Benefit.
Answer: value customer receives from product or service
◍ Describe the three forecasting time horizons and their use..
Answer: Forecasting time horizons are: short range-generally less than three
months, used for purchasing, job scheduling, work force levels, production
levels; medium range-usually from three months up to three years, used for
sales planning, production planning and budgeting, cash budgeting,
analyzing operating plans; long range-usually three years or more, used for
, new product development, capital expenditures, facility planning, and R&D.
◍ Internal Measures.
Answer: metrics like flow time, cost, quality, flexibility
◍ Characteristics of Batch Production.
Answer: Moderate volumes of multiple products
◍ A forecast with a time horizon of about 3 months to 3 years is typically
called aA) long-range forecastB) medium-range forecastC) short-range
forecastD) weather forecastE) strategic forecast.
Answer: B
◍ The role of quality in limiting a firm's product liability is illustrated byA)
ensuring that contaminated products such as impure foods do not reach
customersB) ensuring that products meet standards such as those of the
Consumer Product Safety ActC) designing safe products to limit possible
harm to consumersD) using processes that make products as safe or as
durable as their design specifications call forE) All of the above are valid.
Answer: E
◍ Managers at Arnold Palmer Hospital take quality so seriously that the
hospital typically is a national leader in several quality areas-so that
continuous improvement is no longer necessary..
Answer: False
◍ Forecast accuracy.
Answer: how close forecast is to actual demand
◍ Give an example-other than a restaurant or other food-service firm-of an
organization that experiences an hourly seasonal pattern. (That is, each hour
of the day has a pattern that tends to repeat day after day.) Explain..
Answer: Answer will vary. However, two non-food examples would be
banks and movie theaters.
◍ The theory of comparative advantage states that you should allow another
firm to perform work activities for your company if that company can do it
, more productively than you can..
Answer: True
◍ Process Competencies.
Answer: capabilities that allow a process to compete effectively
◍ Computer monitoring of tracking signals and self-adjustment if a signal
passes a preset limit is characteristic ofA) exponential smoothing including
trendB) adaptive smoothingC) trend projectionD) focus forecastingE)
multiple regression analysis.
Answer: B
◍ Inventory =.
Answer: Flow Rate x Flow Time
◍ Delivered value.
Answer: benefit to customer minus total process cost
◍ Total process cost.
Answer: total cost required to produce and deliver product or service
◍ If a sample of parts is measured and the mean of the measurements is
outside the control limits, the process isA) in control, but not capable of
producing within the established control limitsB) out of control and the
process should be investigated for assignable variationC) within the
established control limits with only natural causes of variationD) monitored
closely to see if the next sample mean will also fall outside the control
limitsE) none of the above.
Answer: B
◍ Stakeholders who are affected by the production and marketing of poor
quality products includeA) stockholders, employees, and customersB)
suppliers and creditors, but not distributorsC) only stockholders, creditors,
and ownersD) suppliers and distributors, but not customersE) only
stockholders and organizational executives and managers.
Answer: A
, ◍ Service operations.
Answer: processes that provide services
◍ Functional Strategy.
Answer: A strategy that translates a business strategy into specific functional
areas
◍ Core Competency.
Answer: An organizational strength or ability that customers find valuable
and competitors find difficult or impossible to copy
◍ Time.
Answer: speed and reliability of delivery
◍ Based on his 14 Points, Deming is a strong proponent ofA) inspection at the
end of the production processB) an increase in numerical quotas to boost
productivityC) looking for the cheapest supplierD) training and
knowledgeE) all of the above.
Answer: D
◍ Value Perspective.
Answer: How well the characteristic of a particular product or service align
with the needs of a specific user
◍ Focus forecasting tries a variety of computer models and selects the best one
for a particular application..
Answer: True
◍ Pareto charts are used toA) identify inspection points in a processB) outline
production schedulesC) organize errors, problems, or defectsD) show
material flowE) all of the above.
Answer: C
◍ ASQ stands for what?.
Answer: The American Society for Quality
◍ The practice of choosing an external provider in the home country or in a
nearby country is referred to asA) homeshoringB) homesourcingC)
