MA110-M2 FINAL EXAM ALREADY
GRADED A+
aggressive - ANSWER --Imposing one's position on others or trying to manipulate them.
assertive - ANSWER --Being firm and standing up for oneself while showing respect for
others.
body language - ANSWER --Nonverbal communication, including facial expressions, eye
contact, posture, touch, and attention to personal space.
boundaries - ANSWER --A physical or psychological space that indicates the limit of
appropriate versus inappropriate behavior.
annotate - ANSWER --To underline or highlight key points of a document or to write
reminders, make comments, and suggest actions in the margins.
body - ANSWER --Single-spaced lines of text that are the content of a business letter.
clarity - ANSWER --Clearness in writing or stating a message.
complimentary closing - ANSWER --The closing remark of a business letter found two lines
below the last line of the body of the letter.
active listening - ANSWER --Part of two-way communication, such as offering feedback or
asking questions; contrast with passive listening.
, closed posture - ANSWER --A position that conveys the feeling of not being totally
receptive to what is being said; arms are often rigid or folded across the chest.
conflict - ANSWER --An opposition of opinions or ideas.
feedback - ANSWER --Verbal and nonverbal evidence that a message was received and
understood.
hierarchy - ANSWER --A term that pertains to Abraham Maslow's hierarchy of needs. This
hierarchy states that human beings are motivated by unsatisfied needs and that certain lower
needs must be satisfied before higher needs can be met.
homeostasis - ANSWER --A balanced, stable state within the body.
hospice - ANSWER --Healthcare professionals and volunteers who work with terminally ill
patients and their families.
interpersonal skills - ANSWER --Attitudes, qualities, and abilities that influence the level of
success and satisfaction achieved in interacting with other people.
open posture - ANSWER --A position that conveys a feeling of receptiveness and
friendliness, facing another person with arms comfortably at the sides or in the lap.
passive listening - ANSWER --Hearing what a person has to say without responding in any
way; contrast with active listening.
GRADED A+
aggressive - ANSWER --Imposing one's position on others or trying to manipulate them.
assertive - ANSWER --Being firm and standing up for oneself while showing respect for
others.
body language - ANSWER --Nonverbal communication, including facial expressions, eye
contact, posture, touch, and attention to personal space.
boundaries - ANSWER --A physical or psychological space that indicates the limit of
appropriate versus inappropriate behavior.
annotate - ANSWER --To underline or highlight key points of a document or to write
reminders, make comments, and suggest actions in the margins.
body - ANSWER --Single-spaced lines of text that are the content of a business letter.
clarity - ANSWER --Clearness in writing or stating a message.
complimentary closing - ANSWER --The closing remark of a business letter found two lines
below the last line of the body of the letter.
active listening - ANSWER --Part of two-way communication, such as offering feedback or
asking questions; contrast with passive listening.
, closed posture - ANSWER --A position that conveys the feeling of not being totally
receptive to what is being said; arms are often rigid or folded across the chest.
conflict - ANSWER --An opposition of opinions or ideas.
feedback - ANSWER --Verbal and nonverbal evidence that a message was received and
understood.
hierarchy - ANSWER --A term that pertains to Abraham Maslow's hierarchy of needs. This
hierarchy states that human beings are motivated by unsatisfied needs and that certain lower
needs must be satisfied before higher needs can be met.
homeostasis - ANSWER --A balanced, stable state within the body.
hospice - ANSWER --Healthcare professionals and volunteers who work with terminally ill
patients and their families.
interpersonal skills - ANSWER --Attitudes, qualities, and abilities that influence the level of
success and satisfaction achieved in interacting with other people.
open posture - ANSWER --A position that conveys a feeling of receptiveness and
friendliness, facing another person with arms comfortably at the sides or in the lap.
passive listening - ANSWER --Hearing what a person has to say without responding in any
way; contrast with active listening.
