AND ANSWERS 100% CORRECT!!
, Active Listening - ANSWER closely attending to what the patient is communicating,
connecting to the patient's emotional state, and using verbal and nonverbal skills to
encourage the patient to expand on his or her feelings and concerns
Empathic Response - ANSWER Capacity to identify with the patient and feel the
patient's pain as your own, then respond in a supportive manner
Guided Questioning - ANSWER Show your sustained interest in the patient's feelings
and deepest disclosures and allows the interviewer to facilitate full communication, in
the patient's own words, without interruption
Nonverbal communication - ANSWER includes eye contact, facial expression, posture,
head position and movement such as shaking or nodding, interpersonal distance, and
placement of the arms/legs
Validation - ANSWER Helps to affirm the legitimacy of the patient's emotional
expereince
Reassurance - ANSWER appropriate way to help the patient feel that the problems
have been fully understood and are being addressed
Partnering - ANSWER Building rapport with patients, expressing commitment to an
ongoing relationship
Summarization - ANSWER - Give a capsule summary of patient's story
Transitions - ANSWER inform your patient when you are changing directions during the
interview
Empowering the patient - ANSWER empower patients to ask questions, express their
concerns, and probe your recommendations in order to encourage them to adopt your
advice, make lifestyle changes, or take medications as prescribed
Comprehensive assessment - ANSWER -patients you are seeing for the first time
-includes all elements of health history and complete physical exam
Focused assessment - ANSWER -patients you know already
-returning for routine care or one specific urgent concern (throat or knee pain)
-adjust the scope of the history and physical examination to the situation at hand