Statistical Process Control – Final Exam – Questions and Solutions –
2025/2026
Ceremonial speeches are usually quite long. - correct answer ✔✔ False
Saying "we" and "us" instead of "me" and "you" is an example of what method of adapting to
audiences? - correct answer ✔✔ Establishing common ground
The goal of ceremonial speaking lies somewhere in between informing and persuading. - correct
answer ✔✔ True
Kendra was asked to give a speech in which they were asked to honor a worthy person by
naming a new research institute after them. What types of ceremonial speech was Kendra asked
to give? - correct answer ✔✔ Speech of dedication
if Tony is asked to be the master of ceremonies at a charity banquet, which TWO speeches is his
most likely to give? - correct answer ✔✔ Speech of Welcome
Speech of Introduction
Which type of speech requires a person to enlist interest in a concept, practice, or product, in
three minutes or less? - correct answer ✔✔ Elevator Pitch
Micah is excellent at conducting research and summarizing it for a group. What leadership role
does she likely fulfill? - correct answer ✔✔ Task
Will is quick to offer encouragement and is helpful with conflict management. What leadership
role does he likely fulfill? - correct answer ✔✔ Maintenance
, Robert is able to quickly schedule group meetings and add them to everyone's calendar. What
leadership role does he likely fulfill? - correct answer ✔✔ Procedural
What arises when poor communication indicates conflict when none exist - correct answer ✔✔
Psuedo-conflict
What type of conflict is evident when two or more group members become defensive because
they feel attacked? - correct answer ✔✔ Personality-related conflict
If you're prone to physically or psychologically distancing yourself from conflict, which conflict
management style do you prefer? - correct answer ✔✔ Avoiding
If you're prone to win a conflict at any cost, which conflict management style do you prefer? -
correct answer ✔✔ Competing
What type of conflict is evident when communication norms of group members are
incongruent? - correct answer ✔✔ Cultural-Related conflict
If you're prone to give something up in order to gain something else, which conflict
management style do you prefer? - correct answer ✔✔ Compromising
If you're prone to giving in to the will of the group, which conflict management style do you
prefer? - correct answer ✔✔ Accommodating
Persuasive messages are fundamentally different from informative messages. - correct answer
✔✔ False
2025/2026
Ceremonial speeches are usually quite long. - correct answer ✔✔ False
Saying "we" and "us" instead of "me" and "you" is an example of what method of adapting to
audiences? - correct answer ✔✔ Establishing common ground
The goal of ceremonial speaking lies somewhere in between informing and persuading. - correct
answer ✔✔ True
Kendra was asked to give a speech in which they were asked to honor a worthy person by
naming a new research institute after them. What types of ceremonial speech was Kendra asked
to give? - correct answer ✔✔ Speech of dedication
if Tony is asked to be the master of ceremonies at a charity banquet, which TWO speeches is his
most likely to give? - correct answer ✔✔ Speech of Welcome
Speech of Introduction
Which type of speech requires a person to enlist interest in a concept, practice, or product, in
three minutes or less? - correct answer ✔✔ Elevator Pitch
Micah is excellent at conducting research and summarizing it for a group. What leadership role
does she likely fulfill? - correct answer ✔✔ Task
Will is quick to offer encouragement and is helpful with conflict management. What leadership
role does he likely fulfill? - correct answer ✔✔ Maintenance
, Robert is able to quickly schedule group meetings and add them to everyone's calendar. What
leadership role does he likely fulfill? - correct answer ✔✔ Procedural
What arises when poor communication indicates conflict when none exist - correct answer ✔✔
Psuedo-conflict
What type of conflict is evident when two or more group members become defensive because
they feel attacked? - correct answer ✔✔ Personality-related conflict
If you're prone to physically or psychologically distancing yourself from conflict, which conflict
management style do you prefer? - correct answer ✔✔ Avoiding
If you're prone to win a conflict at any cost, which conflict management style do you prefer? -
correct answer ✔✔ Competing
What type of conflict is evident when communication norms of group members are
incongruent? - correct answer ✔✔ Cultural-Related conflict
If you're prone to give something up in order to gain something else, which conflict
management style do you prefer? - correct answer ✔✔ Compromising
If you're prone to giving in to the will of the group, which conflict management style do you
prefer? - correct answer ✔✔ Accommodating
Persuasive messages are fundamentally different from informative messages. - correct answer
✔✔ False
