BUS5115 Operations Management Unit 3 Graded Quiz — 25 Q&A
Verified Answers 2025
Course:
BUS5115 Operations Management — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5115 Unit 3 Graded Quiz — Quality Management
25 Questions with Verified Answers | Score: 96/100
Question 1:
Total Quality Management (TQM) is best described by which of the following core principles?
A) A focus solely on final product inspection to ensure no defects reach the customer.
B) A continuous, organization-wide commitment to improving processes and meeting customer
expectations.
C) The delegation of all quality assurance responsibilities to a specialized quality control
department.
D) A methodology aimed exclusively at reducing the cost of raw materials to increase profit
margins.
Answer: B
Explanation:
TQM is a comprehensive, organization-wide approach that emphasizes continuous improvement,
employee involvement, and customer satisfaction. It shifts the focus away from merely inspecting
the final product (Option A) or isolating quality to a single department (Option C), instead making
quality everyone's responsibility.
, Question 2:
W. Edwards Deming’s 14 Points for Management emphasize the transformation of organizational
culture. Which of the following is a key directive from Deming’s philosophy?
A) Utilize production quotas and numerical goals to drive employee productivity.
B) Award business to suppliers based primarily on the lowest price tag.
C) Cease dependence on mass inspection to achieve quality.
D) Implement short-term motivational slogans and targets for the workforce.
Answer: C
Explanation:
Deming strongly advocated against relying on mass inspection (Option C), arguing that quality
must be built into the product from the beginning. He also explicitly advised against using
production quotas (Option A), choosing suppliers based only on price (Option B), and using empty
slogans (Option D), as these practices fail to address systemic process issues.
Question 3:
In the context of Six Sigma, what does the statistical goal of the methodology represent?
A) Achieving zero defects in every production run.
B) Reducing process variation so that no more than 3.4 defects occur per million opportunities
(DPMO).
C) Ensuring that 99% of all products meet the minimum customer specifications.
D) Eliminating the need for statistical process control charts in manufacturing.
Answer: B
Explanation:
Six Sigma is a data-driven methodology designed to eliminate defects and reduce process
variation. The statistical definition of Six Sigma implies a defect rate of 3.4 parts per million
opportunities (DPMO). While zero defects is an ideal, Six Sigma recognizes natural variation and
sets a realistic, mathematically rigorous target (Option B) rather than an impossible absolute
(Option A) or a much lower 99% standard (Option C).
Question 4:
A hospital administrator is trying to reduce patient wait times in the emergency department. They
are currently establishing the project scope, defining the problem statement, and identifying the
Verified Answers 2025
Course:
BUS5115 Operations Management — University of the People (UoPeople)
Level:
MBA
Year:
2025/2026
Format:
Graded Quiz Solutions — 25 Q&A with Verified Answers
BUS5115 Unit 3 Graded Quiz — Quality Management
25 Questions with Verified Answers | Score: 96/100
Question 1:
Total Quality Management (TQM) is best described by which of the following core principles?
A) A focus solely on final product inspection to ensure no defects reach the customer.
B) A continuous, organization-wide commitment to improving processes and meeting customer
expectations.
C) The delegation of all quality assurance responsibilities to a specialized quality control
department.
D) A methodology aimed exclusively at reducing the cost of raw materials to increase profit
margins.
Answer: B
Explanation:
TQM is a comprehensive, organization-wide approach that emphasizes continuous improvement,
employee involvement, and customer satisfaction. It shifts the focus away from merely inspecting
the final product (Option A) or isolating quality to a single department (Option C), instead making
quality everyone's responsibility.
, Question 2:
W. Edwards Deming’s 14 Points for Management emphasize the transformation of organizational
culture. Which of the following is a key directive from Deming’s philosophy?
A) Utilize production quotas and numerical goals to drive employee productivity.
B) Award business to suppliers based primarily on the lowest price tag.
C) Cease dependence on mass inspection to achieve quality.
D) Implement short-term motivational slogans and targets for the workforce.
Answer: C
Explanation:
Deming strongly advocated against relying on mass inspection (Option C), arguing that quality
must be built into the product from the beginning. He also explicitly advised against using
production quotas (Option A), choosing suppliers based only on price (Option B), and using empty
slogans (Option D), as these practices fail to address systemic process issues.
Question 3:
In the context of Six Sigma, what does the statistical goal of the methodology represent?
A) Achieving zero defects in every production run.
B) Reducing process variation so that no more than 3.4 defects occur per million opportunities
(DPMO).
C) Ensuring that 99% of all products meet the minimum customer specifications.
D) Eliminating the need for statistical process control charts in manufacturing.
Answer: B
Explanation:
Six Sigma is a data-driven methodology designed to eliminate defects and reduce process
variation. The statistical definition of Six Sigma implies a defect rate of 3.4 parts per million
opportunities (DPMO). While zero defects is an ideal, Six Sigma recognizes natural variation and
sets a realistic, mathematically rigorous target (Option B) rather than an impossible absolute
(Option A) or a much lower 99% standard (Option C).
Question 4:
A hospital administrator is trying to reduce patient wait times in the emergency department. They
are currently establishing the project scope, defining the problem statement, and identifying the
