PIC Cer fica on Wri en Exam With complete solu on|
Updated | 2026 New
Workability
To be able to always deliver excep onal results with high standards and great a tude
Intensity
Be all in for highest level of engagement and execu on. NOW!
Integrity
Be impeccable with our words and ac ons. Be true
Mission
To deliver excep onal Asian dining experiences by building an organiza on where people are
inspired to be&er their lives
Values
Proac ve, Respect? Win-win, Growth, Great Opera ons, Giving
2020 Vision
Be recognized as a world leader in people development. To become loved by our guests
Panda Way
Healthy lifestyle
Con nuous learning
Developing others
Acknowledging others
environment
To create a safe and empowering conversa onal environment for team panda to listen,
appreciate, and challenge each other to bring our 2020 vision alive and in ac on!
What does GEM stand for? How do we calculate GEM score?
Guest Experience Measurement. Amount of 5's divided by amount of surveys.
Roles and Responsibili es
, 1. Workability, Intensity, and Integrity
2.Uphold high opera onal standards and being the best
3.Emo onal connec on with the guest through Food, service, and ambiance
4. Team builder- being a trusted leader
5. community outreach
!0 steps of steam table management
1. heaping scoop
2.calling out proper batches
3. constantly s r food
4. spoon posi ons
5. folding towel
6. clean as you go
7. changing spoons
8. changing pans
9. steam table glass
10. food quality
Holding temp 60-125 degrees
High viola on
proper cooking me and temperature (165 degrees)
High viola on
Proper rehea ng procedures
High viola on
proper cooling procedures
High viola on
Adulterated food-mixing good food with bad food. like mixing alcohol and water.
High viola on
Employee Health
High viola on
Hand washing
High viola on
Updated | 2026 New
Workability
To be able to always deliver excep onal results with high standards and great a tude
Intensity
Be all in for highest level of engagement and execu on. NOW!
Integrity
Be impeccable with our words and ac ons. Be true
Mission
To deliver excep onal Asian dining experiences by building an organiza on where people are
inspired to be&er their lives
Values
Proac ve, Respect? Win-win, Growth, Great Opera ons, Giving
2020 Vision
Be recognized as a world leader in people development. To become loved by our guests
Panda Way
Healthy lifestyle
Con nuous learning
Developing others
Acknowledging others
environment
To create a safe and empowering conversa onal environment for team panda to listen,
appreciate, and challenge each other to bring our 2020 vision alive and in ac on!
What does GEM stand for? How do we calculate GEM score?
Guest Experience Measurement. Amount of 5's divided by amount of surveys.
Roles and Responsibili es
, 1. Workability, Intensity, and Integrity
2.Uphold high opera onal standards and being the best
3.Emo onal connec on with the guest through Food, service, and ambiance
4. Team builder- being a trusted leader
5. community outreach
!0 steps of steam table management
1. heaping scoop
2.calling out proper batches
3. constantly s r food
4. spoon posi ons
5. folding towel
6. clean as you go
7. changing spoons
8. changing pans
9. steam table glass
10. food quality
Holding temp 60-125 degrees
High viola on
proper cooking me and temperature (165 degrees)
High viola on
Proper rehea ng procedures
High viola on
proper cooling procedures
High viola on
Adulterated food-mixing good food with bad food. like mixing alcohol and water.
High viola on
Employee Health
High viola on
Hand washing
High viola on
