CHIA CERTIFICATION PRACTICE TEST 2026
QUESTIONS WITH CORRECT ANSWERS
◉ Which one of the following is an accurate statement about chains?
A) When you drive up to a hotel, it is usually difficult to know the
chain name
.B) The chain affiliation of a hotel never changes.
C) While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
D) New chains are rarely created in the hotel industry.. Answer: C)
While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
◉ Which one of the following is an accurate statement about
management companies?
A) Management companies only manage hotels in a single chain.
B) Chains or parent companies never manage their own hotels.
C) Management companies have contracts where they receive
payment and/or someportion of profits.
,D) A management company and an asset management company
serve the samepurpose. Answer: C) Management companies have
contracts where they receive payment and/or someportion of
profits.
◉ What is an accurate statement regarding "Soft Brand" compared
to traditional brands?
A) Hotels that are part of a Soft Brand never benefit from reservation
systems andloyalty programs.
B) Very few of the large parent companies have "Soft Brands".
C) Hotels that are part of a "Soft Brand" are usually unique
compared to traditionalbrands where every hotel in the chain is
similar.
D) Soft Brands have decreased in popularity in recent years..
Answer: C) Hotels that are part of a "Soft Brand" are usually unique
compared to traditionalbrands where every hotel in the chain is
similar
◉ Which one of the following is an accurate statement about the
geographic category known as market?
A) A country would always have two or more markets.
B) A country would never have more than 10 markets.
C) Markets only include hotels that are in the big cities.
,D) A market could include hotels that are in rural areas outside of
the big cities.. Answer: D) A market could include hotels that are in
rural areas outside of the big cities
◉ Which one of the following is NOT an accurate statement about
the geographic category known as submarket?
A) There will always be four or more submarkets in a market.
B) A city or metro market will frequently have a Downtown or
Central Business District(CBD) submarket.
C) In a rural market, a small city could be a submarket.
D) Submarkets in a city or metro market could be identified by
North, South, East, Westor by neighborhood names.. Answer: A)
There will always be four or more submarkets in a market
◉ Which one of the following is NOT an accurate statement about
the non-geographic category known as scale?
A) There is one group for all independents hotels.
B) Scale groups are reevaluated every year, so a chain could move
from one scalegroup this year to a different scale group next year.
C) There are six scale groups
D) Scale groups are based upon ADR to be as consistent as possible.
Answer: C) There are six scale groups.
, ◉ Which one of the following is an accurate statement regarding
scale and class groups?
A) A Sheraton hotel in a big city can be in one Scale group and a
Sheraton hotel in asmall city can be in a different scale group.
B) A Sheraton hotel in an emerging nation can be in one class group
and a Sheratonhotel in a developed nation can be in a different class
group.
C) A chain can specify which scale category they want to be in.
D) Every hotel in a single chain will be in the same scale and class
group everywhere inthe world. Answer: D) Every hotel in a single
chain will be in the same scale and class group everywhere inthe
world
◉ Which one of the following is an accurate statement about
benchmarking?
A) Benchmarking only takes place in the hotel industry.
B) Benchmarking is never related to a General Manager's
compensation or bonus.
C) A hotel will compare their performance to a comp set, but not to
industry segments.
D) Benchmarking takes place at the property level for a hotel, at the
corporate level fora chain, and for a tourism organization relative to
QUESTIONS WITH CORRECT ANSWERS
◉ Which one of the following is an accurate statement about chains?
A) When you drive up to a hotel, it is usually difficult to know the
chain name
.B) The chain affiliation of a hotel never changes.
C) While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
D) New chains are rarely created in the hotel industry.. Answer: C)
While the U.S. has more chain that independent hotels, in other
countries we oftenfind that there are more independent than chain
hotels.
◉ Which one of the following is an accurate statement about
management companies?
A) Management companies only manage hotels in a single chain.
B) Chains or parent companies never manage their own hotels.
C) Management companies have contracts where they receive
payment and/or someportion of profits.
,D) A management company and an asset management company
serve the samepurpose. Answer: C) Management companies have
contracts where they receive payment and/or someportion of
profits.
◉ What is an accurate statement regarding "Soft Brand" compared
to traditional brands?
A) Hotels that are part of a Soft Brand never benefit from reservation
systems andloyalty programs.
B) Very few of the large parent companies have "Soft Brands".
C) Hotels that are part of a "Soft Brand" are usually unique
compared to traditionalbrands where every hotel in the chain is
similar.
D) Soft Brands have decreased in popularity in recent years..
Answer: C) Hotels that are part of a "Soft Brand" are usually unique
compared to traditionalbrands where every hotel in the chain is
similar
◉ Which one of the following is an accurate statement about the
geographic category known as market?
A) A country would always have two or more markets.
B) A country would never have more than 10 markets.
C) Markets only include hotels that are in the big cities.
,D) A market could include hotels that are in rural areas outside of
the big cities.. Answer: D) A market could include hotels that are in
rural areas outside of the big cities
◉ Which one of the following is NOT an accurate statement about
the geographic category known as submarket?
A) There will always be four or more submarkets in a market.
B) A city or metro market will frequently have a Downtown or
Central Business District(CBD) submarket.
C) In a rural market, a small city could be a submarket.
D) Submarkets in a city or metro market could be identified by
North, South, East, Westor by neighborhood names.. Answer: A)
There will always be four or more submarkets in a market
◉ Which one of the following is NOT an accurate statement about
the non-geographic category known as scale?
A) There is one group for all independents hotels.
B) Scale groups are reevaluated every year, so a chain could move
from one scalegroup this year to a different scale group next year.
C) There are six scale groups
D) Scale groups are based upon ADR to be as consistent as possible.
Answer: C) There are six scale groups.
, ◉ Which one of the following is an accurate statement regarding
scale and class groups?
A) A Sheraton hotel in a big city can be in one Scale group and a
Sheraton hotel in asmall city can be in a different scale group.
B) A Sheraton hotel in an emerging nation can be in one class group
and a Sheratonhotel in a developed nation can be in a different class
group.
C) A chain can specify which scale category they want to be in.
D) Every hotel in a single chain will be in the same scale and class
group everywhere inthe world. Answer: D) Every hotel in a single
chain will be in the same scale and class group everywhere inthe
world
◉ Which one of the following is an accurate statement about
benchmarking?
A) Benchmarking only takes place in the hotel industry.
B) Benchmarking is never related to a General Manager's
compensation or bonus.
C) A hotel will compare their performance to a comp set, but not to
industry segments.
D) Benchmarking takes place at the property level for a hotel, at the
corporate level fora chain, and for a tourism organization relative to
