ServiceNow Certified System
Administrator Exam Overview-
Questions with Correct Answers
(VERIFIED)
ServiceNow Certified System Administrator—ANSWER--A certification indicating proficiency
in ServiceNow administration.
Exam Pool A—ANSWER--Contains 100 questions related to the ServiceNow CSA exam.
Exam Pool B—ANSWER--Contains 100 questions related to the ServiceNow CSA exam.
Exam Pool C—ANSWER--Contains 211 questions related to the ServiceNow CSA exam.
Total Questions—ANSWER--The total number of questions in the ServiceNow CSA exam is
411.
Column Context Menus—ANSWER--Displays actions such as creating quick reports,
configuring the list, and exporting data.
UI Policy—ANSWER--Can make fields read-only, mandatory, or hidden.
UI Action—ANSWER--Can make a save button visible for appropriate users.
Service Catalog Variables—ANSWER--Are global by default.
Order Guide—ANSWER--Provides the ability to order multiple, related items as one request.
, Client Scripts—ANSWER--Types include onSubmit, onUpdate, onCellEdit, onLoad, onChange,
and onSave.
Related List—ANSWER--Presents related records.
Event Log—ANSWER--Contains generated Events; the Event Registry is a table of Event
definitions.
Table Access Control Rules—ANSWER--Processed in the order: table name, parent table
name, any table name (wildcard).
User Table—ANSWER--Stored in the sys_user table.
Update Sets—ANSWER--Avoid using the Default Update set for moving customizations from
instance to instance.
ServiceNow CMDB—ANSWER--Associated concepts include Service Processes, Tables and
Fields, a Database, and the Dependency View.
Master Table—ANSWER--The sys_db_object contains a record for each table in the
database.
Knowledge Article Review—ANSWER--Can be marked for review by flagging the article.
Real-time Conversations Tool—ANSWER--Connect Chat is used to have conversations with
logged-in users.
Configuration Impact—ANSWER--Configuration will not affect what others see on their
forms.
Fulfillment Stage Task List Path—ANSWER--REQ (Number)>RITM (Number)>TASK (Number)
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Administrator Exam Overview-
Questions with Correct Answers
(VERIFIED)
ServiceNow Certified System Administrator—ANSWER--A certification indicating proficiency
in ServiceNow administration.
Exam Pool A—ANSWER--Contains 100 questions related to the ServiceNow CSA exam.
Exam Pool B—ANSWER--Contains 100 questions related to the ServiceNow CSA exam.
Exam Pool C—ANSWER--Contains 211 questions related to the ServiceNow CSA exam.
Total Questions—ANSWER--The total number of questions in the ServiceNow CSA exam is
411.
Column Context Menus—ANSWER--Displays actions such as creating quick reports,
configuring the list, and exporting data.
UI Policy—ANSWER--Can make fields read-only, mandatory, or hidden.
UI Action—ANSWER--Can make a save button visible for appropriate users.
Service Catalog Variables—ANSWER--Are global by default.
Order Guide—ANSWER--Provides the ability to order multiple, related items as one request.
, Client Scripts—ANSWER--Types include onSubmit, onUpdate, onCellEdit, onLoad, onChange,
and onSave.
Related List—ANSWER--Presents related records.
Event Log—ANSWER--Contains generated Events; the Event Registry is a table of Event
definitions.
Table Access Control Rules—ANSWER--Processed in the order: table name, parent table
name, any table name (wildcard).
User Table—ANSWER--Stored in the sys_user table.
Update Sets—ANSWER--Avoid using the Default Update set for moving customizations from
instance to instance.
ServiceNow CMDB—ANSWER--Associated concepts include Service Processes, Tables and
Fields, a Database, and the Dependency View.
Master Table—ANSWER--The sys_db_object contains a record for each table in the
database.
Knowledge Article Review—ANSWER--Can be marked for review by flagging the article.
Real-time Conversations Tool—ANSWER--Connect Chat is used to have conversations with
logged-in users.
Configuration Impact—ANSWER--Configuration will not affect what others see on their
forms.
Fulfillment Stage Task List Path—ANSWER--REQ (Number)>RITM (Number)>TASK (Number)
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
