ServiceNow Certified System
Administration Questions and
Answers 100% PASS
What are the components of the Application Navigator?—ANSWER--1) ( Filter Navigator )
2) All applications
3) ★Favorites
4) Your history
What is ServiceNow?—ANSWER--A cloud-based application Platform-as-a-Service (PaaS)
that enables anyone to rapidly build, test, deploy applications to automate work across the
enterprise
What are the major components of the Service Catalog?—ANSWER--- ITEMS
- items one can order
- VARIABLES
- provide questions to help the requester specify what item, option or service to order
- VARIABLE SETS
- modular set of variables that can be shared between catalog items
, - RECORD PRODUCERS
- form that produces a task record
- ORDER GUIDES
- assist customers in ordering a complete set of needed items and help users identify the
item relationships
- FLOWS
- run behind the scenes and communicate the stages of the approval process to the
requester, as well as drive the request fulfillment
What is a Transform Map in ServiceNow?—ANSWER--A map to determine relationships
between fields displaying an Import Set to fields in an existing table
What application is available to all users?—ANSWER--Self-Service
How do you change the sort sequence of fields or tasks?—ANSWER--Modify the order field
Tables and Fields can be viewed and manipulated where?—ANSWER--- Record List
- Form
- Tables and Columns
Where do you change the Smart Filter Condition Builder?—ANSWER--Click arrow next to
breadcrumb in list
How do you display the slushbucket?—ANSWER--Click List Mechanic gear above check boxes
What do you call a saved version of a personalized form?—ANSWER--A view
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Administration Questions and
Answers 100% PASS
What are the components of the Application Navigator?—ANSWER--1) ( Filter Navigator )
2) All applications
3) ★Favorites
4) Your history
What is ServiceNow?—ANSWER--A cloud-based application Platform-as-a-Service (PaaS)
that enables anyone to rapidly build, test, deploy applications to automate work across the
enterprise
What are the major components of the Service Catalog?—ANSWER--- ITEMS
- items one can order
- VARIABLES
- provide questions to help the requester specify what item, option or service to order
- VARIABLE SETS
- modular set of variables that can be shared between catalog items
, - RECORD PRODUCERS
- form that produces a task record
- ORDER GUIDES
- assist customers in ordering a complete set of needed items and help users identify the
item relationships
- FLOWS
- run behind the scenes and communicate the stages of the approval process to the
requester, as well as drive the request fulfillment
What is a Transform Map in ServiceNow?—ANSWER--A map to determine relationships
between fields displaying an Import Set to fields in an existing table
What application is available to all users?—ANSWER--Self-Service
How do you change the sort sequence of fields or tasks?—ANSWER--Modify the order field
Tables and Fields can be viewed and manipulated where?—ANSWER--- Record List
- Form
- Tables and Columns
Where do you change the Smart Filter Condition Builder?—ANSWER--Click arrow next to
breadcrumb in list
How do you display the slushbucket?—ANSWER--Click List Mechanic gear above check boxes
What do you call a saved version of a personalized form?—ANSWER--A view
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
