APEA 3P CERTIFICATION PAPER 2026 FULL SOLUTION GRADED A+

APCO CERTIFICATION TEST BANK 2026
QUESTIONS AND SOLUTIONS GRADED A+

◍ True/False:


9-1-1 calls are selectively routed to the correct PSAP based on the
MSAG.. Answer: True


◍ True/False:


The four basic operational methods for call routing are direct
dispatch, call transfer, call relay, and call referral.. Answer: True


◍ True/False:


PBX systems pinpoint the exact location of the caller.. Answer: False


◍ True/False:


Video, text and other data features of smartphones are posing new
challenges to PSAPs to adapt to new technologies.. Answer: True


◍ True/False:

, Guide cards provide questions for telecommunicators to use for
obtaining pertinent information, analyzing incidents, and determining
response level.. Answer: True


◍ True/False:


A silent, open-line call must be considered a potential TTY call until
proven otherwise.. Answer: True


◍ True/False:


Calls via a video relay service (VRS) can only come into the PSAP on
special 7-1-1 lines.. Answer: False


◍ True/False:


After completing initial training, there is no need for
telecommunicators to be responsible for continuing education..
Answer: False


◍ True/False:


"Conference-in" allows the telecommunicator to communicate
directly with the Telematics subscriber reporting the emergency..
Answer: True