Operations Excellence: Procurement, Operations, Logistics,
Upstream/Downstream/Reverse Flows, 1st & 2nd Tier Suppliers,
Inventory Management (Safety Stock, Pipeline, Cycle Stock, EOQ,
Lot Size), Line/Flexible/Hybrid Flow, Make-to-Stock/Make-to-
Order/Assemble-to-Order Systems, Lean Manufacturing, JIT,
Bullwhip Effect, Push/Pull/Postponement Strategies, Cross-
Docking, Last Mile, Warehousing vs Distribution Centers,
TL/LTL/TEU, Intermodal/Multimodal Transport, Controlled
Atmosphere Containers, Packaging & Dunnage, Line Balancing,
Cycle Time, Bottlenecks, Task Precedence, Total Task Time,
Process Velocity, TCO, Supplier Selection & Certification, Supplier
Relationship Management, SCOR Model, ERP & RFID Technology,
KPIs, SMART Metrics Exam Questions Verified and Provided with
Complete A+ Graded Rationales Latest Updated 2026
THINGS WE TALKED ABOUT IN CLASS
- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
, - whirlpool it upgrade
Business Process
- any activity that takes an input, adds value, and provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes
- who will it affect
- how will it affect them
- will the customers dislike the change?
Good intentions
- goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results
- Documented and easily understood; adaptable
Measurable and manageable
- Entire system considered
- easy to identify problems