Package deal information Title 2026

Package Holidays 2.0

Departments in a Tour Company (8) R, M, A, T, S, C, O, P - ANS>>-Reservations
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-Marketing
-Accounting
-Ticketing
-Sales
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-Operations
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Reservations Department (2) - ANS>>-Provides information and processes bookings
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when travel counsellors/consumers call.
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-Customized agents for different products. qq qq qq qq




Marketing Department - ANS>>In larger companies this is done "in house" and they
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put together all marketing materials. (Brochure, window displays, advertising)
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Accounting Department (1,4) - ANS>>Handles all things related to money
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-Record payments and issues invoices to agencies
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-ensures full payment receives on files before sending to ticketing.
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-Pays commissions to agencies.
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-Handles refunds for cancelled bookings.
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Ticketing Department (2) - ANS>>-Issues and forwards documents to agencies or
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passenger.
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-Most tour operators issue document 2-3 weeks prior to departure date.
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Sales Department (3) - ANS>>Made up of inside and outside sales representatives.
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Inside sales rep - sets up trade shows, handles paperwork, questions/concerns, works
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closely with BDM's.
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BDM'S- promote products/training to agencies, sales calls, work trade shows...
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Customer Relations (2) - ANS>>-Handle consumer complaints following return of
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client from vacations.
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-May also be responsible for working with destination representative.
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Operations Department (3) - ANS>>-Issue passenger lists
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-Calculates payments to be made to components of supply.
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-Deals with contacting agencies/clients in the event of a schedule change or hotel
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bumping situation.
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